PLUS Prague

The staff were fantastic, the facilities are great, the pool and sauna lovely. The location was fine, some nice spots around and easy enough to get into town. However, I noticed some specs all over my sheets (not knowing initially what they were) the day after I left I showed up in loads of small bites, I suspect bed bugs.

I got bed bugs from this hostel, avoid this like the plague. I did receive a partial refund of my stay however.

Everything starting from incompetent and useless staff. They hired all useless people to be receptionist, these people take this job because it’s cheaper I guess and No Czech person is there. All people who don’t know the Czech culture and hospitality are working there. They don’t know how it’s important to be respectful and behave like Czech people. Czech people are helpful kind and polite. But in this hostel there are No Czech people. There are people who are not local and these people give no value for tourists and they are just to take the little money and Czech people want to be fairly paid. Rooms are horrible like an old hospital. Pool and sauna is dirty as shit. Found a bedbug and I would never go to this place ever at all. I had to call the police because of harassment in the hostel. Police warned them and told me that I must write a review on this hostel. The staff were helping a drunk guy who was abusive in the hostel because he belonged to a country of one of the reception personnel. So when I called the police then the receptionist ran away and distanced himself from this person. They told me not to call police and was trying to scare me up. When the police came then that man apologised for being abusive and the police warned him to not repeat himself again. But even after this truth the hostel receptionist did not remove that guy for misconduct. This tatoo Ukrainian woman who seems to be a drug addict is the worst person ever on a receptionist job. Uneducated and ignorant

The Ukrainian receptionist with tattoos all Over is very unhelpful rude and seems like a drug addict. They give rooms to disgusting men and there was one guy dirty and drunk and loud and he was fighting with everyone in the room. I had to call the police because this man pushed me in front of that Indian receptionist who did nothing and was watching. Because both of them were Indian. I called the police and this Indian receptionist ran away and the police warned this another Indian guy who pushed me that if he touches me again then they will lock him up. Glad there is police station beside the hostel. This Ukrainian tatoo girl was so upset when the police came that she was telling me that I should have not called the police. The hostel is managed by these Ukrainian people and nobody is from Czech Republic. Czech people are nice and they help tourists as seen in other hostels. This whole hostel is disgusting. The rooms are horrible, found some bed bugs, the pool is filthy dirty with mold . The sauna is dirty where people are spitting and smells horrible. Location is far from the city and the building is a soviet style abandoned building. There are better hostels in the old town which are nice and convenient. I recommend to avoid this dirty unsafe place

I had horrible experience with bed bugs.

I booked this place cause I was looking for a place with luggage room. They don't have luggage room, they have a free service for thieves where anyone can come in and out and take whatever they want. They said it's fine cause the police station is in front of the hostel, cause of course, I wanna spend my holidays in a police station. The way the staff said it made me realise that they are used to it and don't care about they guests. If I would have known that they didn't have a luggage room, I would have just booked in another place or left my bag at a locker in the station. Didn't have time to go back to the station cause had things booked and planned, and had to spend the day carrying a heavy bag around Prague. My back finished totally destroyed and in pain. On the other side, the bed bunks are totally unstable, they move a lot and u will wake up each time that the person that is up simple move or goes to the bathroom. Mattresses are very old, completely sunk, which screwed up even more. Got bitten by bed bugs, even on my face!!! Thanks God I only spent here one night, I totally don't recommend this place.