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Belege Black Swan Hostel Sevilla

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Zeige 10 Meldungen · 2 in den letzten 12 Monaten

  1. Bestätigt Hostelworld

    Honestly, I loved my stay here! The staff were very friendly and the beds were very comfortable and have great privacy curtains. Unfortunately, my bed did have bed bugs, but the staff were very attentive and responsible about it, and helped me with it tremendously. Despite this, I would still highly recommend staying here.

  2. Bestätigt Hostelworld

    room 208-found a bed bug on the curtain of the bed below mine & the person in that bed got a refund & they offered to wash her clothing but i did not get the same offer even though we shared the bunk & i found the bug when i was getting into bed. moved us into a room with something broken on floor, multiple screws on floor. honestly spend a little extra and go somewhere nicer & cleaner. also roommates? or workers? randomly pulled my curtain back when i was sleeping my last morning there. weird

  3. Bestätigt Hostelworld

    Honestly this is a tough one. Great location, staff, and guests made this a very fun stay. Amenities are good, but one of my friends who was another guest found bed bugs here… so there’s that..

  4. Bestätigt Hostelworld

    Good social hostel and location, but not clean. Got bedbugs for the first time in my life and I travel extensively. The mattresses are filthy (I have photos), just uncover them if/when you check in and take a look. I was refunded for my stay, but comments from Google reviews and the staff tell me that the bedbugs are a known issue that they are lax to fix and are happy to just take the hit from whoever asks for a refund if it means they don’t need to treat the building for bedbugs.

  5. Bestätigt Hostelworld

    I stayed at this hostel and unfortunately received bed bug bites during my stay, which was incredibly distressing. While the staff was polite, this issue urgently needs to be addressed to protect future guests.

  6. Bestätigt Hostelworld

    I found bed bugs in my bed. Je suis resté une nuit. J'ai passé une nuit horrible à me faire piquer par les punaises de lit ! Le matin il y en avait une sur moi. Le personnel était au courant qu'il y en avait et ça avait été traité paraît il... Ils ne sont pas méchants mais il faut fermer cette chambre ou l'étage pour traiter les punaises ! Sinon l'hôtel est bien placé.

  7. Bestätigt Hostelworld

    I have mixed feelings about Black Swan. It had a great social area and free dinner for the first 30 people to sign up so you made friends. A nice terrace for tanning and drying clothes. They only had curtains for the beds in certain rooms. But most disappointing of all, I woke up to several bites and found a live bed bug. I changed rooms and hostels quickly after that.

  8. Bestätigt Hostelworld

    The hostel itself is perfectly located in the center of the city. Unfortunately it lacked cleaning. The rooms were okay since they cleaned every day the floor but the toilet and bathroom situation is just disgusting. Other than the hostel is not as social or offers lots of activities as it is claimed. My friend even found a bed bug in her bed. So even tho the basics where there it lacked on major things. So personally I wouldn't recommend it.

  9. Bestätigt Hostelworld

    My room (203, bed 6) had bed bugs. I woke up with bites on my face that I had assumed was mosquitos. The second night I had 5 bites on my left arm, one on my chest, a couple on my legs. Went to reception and was offered a room change and free laundry. I took it as the hassle of moving was off putting. No reimbursement whatsoever was offered (I have email proof of this). My last night I had 5 new roommates, a family it seemed, super disruptive (not the hostels fault) however when brought up with reception that two of them were smoking IN THE ROOM and flicking on and off their lighter IN THE ROOM they were allowed to stay and I had to move AGAIN at 2:30am. I wouldn’t stay here again or recommend it.

  10. Bestätigt Hostelworld

    At first glance, it seemed very nice with good atmosphere as well as clean. However, there is a bedbug infestation that when we notified the staff they seemed remarkably unconcerned. We were promised a refund as we did not even stay one night but later found out that they still charged us for our full stay. It was extremely disappointing and I do not recommend that you stay here.