Back to Steel House Copenhagen
Showing 3 reports · 1 in the last 12 months
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Confirmed Hostelworld
My bed in my shared dorm had bed bugs in it. I went downstairs to complain and to ask for a new bed, and the man at the reception desk was quite rude to me about the situation. He tried to insinuate that I brought the bed bugs to my room, before asking me if I knew who he was (like that mattered?) and demanding a photo of the bed bug that I saw, which I didn't have. It's a shame because I quite Iiked the hostel and had stayed here before this, but I can't stay here again, and wouldn't recommend it
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Confirmed Hostelworld
As a experienced solo traveler. I strongly NOT RECOMMEND this hostel. It more likes “ hotel” not “luxury hostel” Cons: bedbugs 💀 + dirty shower room Unfriendly staff : they only follow rules. I was charged for $100 kr for taking back my school bags which lost in the room. The staff was so rude to ORDER me giving money. Everything needs to pay: kitchen(20kr) , swimming pool (20kr) , Cinema … Inflexible check in time : MUST after 3pm Rooms are small. Pros: at least they have kitchen
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Confirmed Hostelworld
Long queue for check-in even they have self check-in machines but many can't find the booking in the system and had to go thru counter. Staff will find your booking and give you the detail for self check in again (which is time consuming & doesn't make sense to me). Still have trouble with mine and had to ask them to check me in, staff are lovely tho. Room is clean but suspect it had bedbug in sheet/covering coz my legs were bitten everywhere and itchy as hell.