Showing 2 reports · 1 in the last 12 months
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Confirmed Hostelworld
I woke up the morning after sleeping here, COVERED in bites that appear to be bedbug bites. I emailed and they insisted that they deep clean and wash the mattresses everyday, but that’s not what I saw when the cleaner was cleaning. Was not a warm welcome to Puerto Viejo, and kind of traumatizing.
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Confirmed Hostelworld
the location of this hostel is good however the door to our room didn’t close or have a lock, which was installed on the last day. we are now covered in bed bug bites and mosquito bites despite the nets which weren’t in great condition. there’s no air con and only two fans in the room which didn't help at all. the staff are helpful but it’s a pity that everything else wasn't up to standard