Corner Hostel

- NE LOUEZ PAS DE MATÉRIEL DANS CET HOSTEL: Nous avons loué des bâtons de marche (à un certain prix) à notre départ pour Torres del Paine. Arrivés sur la parc, nous nous apercevons qu’ils étaient cassés. Nous avons donc contacté l’hostel qui nous a répondu que c’était de notre responsabilité si nous n’avions pas vérifié les bâtons: 1er point anormal À notre retour, nous nous sommes rendus là bas pour rendre les bâtons et nous expliquer, l’employé sur place a constaté que les bâtons étaient cassés dus à un problème mécanique qui n’était pas de notre fait. Nous avons donc demandé le remboursement. 2 jours plus tard on nous a écrit qu’on ne serait pas remboursé et que c’était notre responsabilité. A noter: lorsque nous étions dans le parc c’était le jour de l’ouragan, il y a eu 5 décès. Nous avons risqué notre vie, et ce par leur faute: c’est une honte !! Relation client exécrable

- Arrived to find they had checked in some other person to the room we had booked. They did not correct this error and had no other rooms available, so they moved us to another building further from the centre of town. This building was half renovated (dust sheets on the wals, wires sticking out of the walls) and the room was dirty (hair in the sink and shower drains, crumbs on the carpet). The keys we were given to the building did not work so we were not able to go outside at the same time. No refund or compensation offered at any stage. Awful experience.

+ It could be a great Hostel, but…

- We stayed for one night and we had an issue: our bed was full of bed bugs. Apparently the room had been closed for several weeks and they decided to offer it to us without cleaning it properly. The night was a nightmare. We ended up full of bites all over the face and we couldn’t sleep anything. This affected seriously our trip in the following days, as bedbugs infect your clothes and you bring them anywhere you go. We tried to contact the hostel management regarding this issue. We would have been happy if at least they apologized to us and gave us the money back. But nothing of this happened. They did not reply to us, even though we messaged them several times. It was a proper ghosting. I really find this irresponsible and disrespectful towards the customer. We contacted Booking and there was little they could do, they said. Therefore, we are going to sue the hostel trough the national customer care agency.

+ Nada

- Todo

+ No me gustó nada, ya que tenía una reserva para 3 días y el propietario, en ningun momento me dijo, que estaba cerrado y ni respondió, cuando le escribí. Y tuve que buscar otro hospedaje.

- No me gustó nada, ya que tenía una reserva para 3 días y el propietario, en ningun momento me dijo, que estaba cerrado y ni respondió, cuando le escribí. Y tuve que buscar otro hospedaje.

- Habia chinches

+ Sale et insécurité !!!!!

- Insécurité ( risque d explosion !!!!) J ai quitté ce lieu pour un hôtel juste à côté.

+ יש 2 אנשי צוות נחמדים ואישה מבוגרת אחת הנאחסיות שהרסה הכל ובנוסף הביאו לנו את החדר ב10 וחצי בלילה כשהגענו ב7 בערב

- Initially I would have said don’t stay in the single room with shared bathroom. It is worse than the pictures. I had to walk through a male dorm to get there, up dangerous stairs, couldn’t stand up I the room and no floor space. There is a little space in a small storage area filled with junk. Shower doesn’t drain. I would have said the people seem nice, just try a different room Then I got bed bugs. I Read recent reviews and appears to be a problem but I contacted them via what’s app they said they had another room a could move to and figured this was the easiest option. When I returned that evening the management were still not present and I was told I was moving to a different hostel. I did not want to move so asked for my money back. The English speaking lady rang me and asked me to consider the alternative property and to look it up. I said I would call back. The other property was a couple of blocks away and I didn’t want to be further from town, with a lack of staff presence and i didn’t want to be isolated plus I’d lost trust when they did not tell me Initially I’d be moving hostel ( they had rooms in the main building at the time I reported the problem) I asked the guy on reception if I could speak to the lady again as I’d like my money back and to leave. He spoke with her and informed me I could only have one night refunded instead of 2 as I’d not given 48 hour notice. I kept asking to speak to a manager again and he kept refusing and eventually told me that his instructions were to not call them back about this matter or let me speak to them again. This is the most appalling display of management and customer service. In situations I’ve come across bedbugs before it was dealt with instantly ( my room wasn’t touched all day) with politeness and staff were apologetic. It did not to be deal breaker for the hostel. I cut my (small) loses and left.