Melbourne · Australia
Europa Melbourne
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Really lovely hostel, the reception staff are very receptive and friendly. The beds are actually comfier than what I have back at home, with full curtains for privacy which is nice. I did feel that the facilities were a bit low with no outside recreational area (understandable maybe since it is in CBD), but mainly the electric stove was a bit annoying and overly complicated to use. I would come back though as due to the beds, staff and yeah the showers / bathrooms were actually nice and stocked.
+ The Bed sheets and blankets was too nice comport able and clean
- Some rooms are not properly clean and blankets are not replaced. Referring to my previous rooms not the current
+ Cheap, great location, helpful staff
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+ It was clean and comfortable.
- Long walk from train station
+ OK
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- I had a very disappointing and upsetting experience at Europa Melbourne. I was staying there and also doing free accommodation work, cleaning the kitchen during night shifts and helping keep the hostel clean. During my stay, there was a group of male guests who constantly made jokes, insults, inappropriate comments, and behaved in a very disrespectful way toward me. Some of these situations felt clearly homophobic and targeted. When I responded to defend myself and tried not to let them disrespect me, they went to reception and falsely claimed that I was harassing them. Instead of listening fairly to both sides or trying to understand the real situation, management immediately blamed me without giving me a real chance to explain. The manager was extremely rude, cold, and unprofessional. I felt judged, unsupported, and treated unfairly from the beginning. After working for the hostel and helping every night, I expected at least basic respect, but instead I was simply forced to leave. The atmosphere became toxic very quickly, and I felt that staff handled the conflict badly and without fairness. I left feeling humiliated and disappointed. The location is central, but management and the way they handle guests is very poor. I would especially warn LGBTQ+ travelers to be careful, because I did not feel protected or respected there. I would not return and I would not recommend this hostel to anyone looking for a safe and respectful environment.
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+ Bien situé dans le CBD de Melbourne. Idéal si vous venez d’arriver en ville et que vous cherchez un hostel pour séjourner 1-2semaines. La chambre, lit très confortable et chambre rénovée. Rooftop très cool et personnel hyper accueillant, sympa! Sinon j’ai trouvé l’hostel très propre!
- Repenser le système des frigos, c’est vraiment pas hygiénique de poser sa nourriture au sol (même si c’est dans des bin). Installer des rideaux aux fenêtres dans les chambres rénovées (lumière du lampadaire qui éclaire la chambre), des rideaux sont installés au lit mais ça n’est pas suffisant.
One of the best hostels i've stayed in. The Trivia night was awesome and having privacy curtains make me feel very safe.
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