Mostrando 7 reportes · 1 en los últimos 12 meses
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Confirmado Booking.com
I woke up in the morning of my first night with a red neck and arm fully of bites, I didn't figure out what it was, until the second day in the morning with more bites on my face, I found bed bugs below my pilow and on the bed side, I went directly to the reception with photos and a short video, a rude employee just kept saying this in not bed bugs, just normal bugs !! just she doesn't care to what happened to me at all !!! I asked to leave the hostel and to refund my stay, she said all I can do is to change your room later, here's an email address and you can write to your complain! I wrote an email immediately, I got an answer few hours later, it was a customer care manager, she appologied and said that she will refund the cost of washing my clothes and medication. I sent the receipts and nothing happened since then, they don't reply to my emails anymore and nothing is refunded !
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Confirmado Hostelworld
They got bed bugs I have pics The staff are rude Your food gets stolen They don’t clean nothing they make you do it but then they tell you you can’t get in till 3
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Confirmado Hostelworld
Good hostel overall and very friendly staff. But awoke everyday with bites all over me, possibly from bed bugs. There is also a hidden city tax of €30 per person upon arrival which isn’t fully disclosed in the booking. Still a good location and value for a lower priced hostel.
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Confirmado Booking.com
The bed location in the room is very uncomfortable and our room had a bedbug problem.
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Confirmado Booking.com
I’ve been bitten to bits by bed bugs. I made a complaint to an English girl on the desk and upon my return home and complaint to booking.com they are now saying no complaint was made. It’s disgusting the way I’ve been treated. I wasn’t able to sleep for over a week because my skin felt like it was on fire, I’ve spent stupid amounts on creams to soothe the pain and itchiness. I paid nearly £400 and been shunned by the property who don’t want to know and are acting like they had no idea, when it was clearly reported. It has massively scared me from booking another trip anywhere because I cannot go through this again, it’s been terrible, 2 weeks later it has only just started to ease. Terrible, terrible terrible. Feel let down and disgusted with the lack of sympathy or acknowledgement of the matter at hand.
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Confirmado Booking.com
We stayed in a room with two double bed (which in readily wre two beds together) and a private bathroom. The room itself was clean but we walls were not. The fire alarm rang 3 times furing the Saturday night: once at 4:40 am, and another two times at 5 am. On Sunday night it rang AGAIN. The walls are thin and you can hear everything that is going on the neighbour rooms. We had to listen to a couple having some huge argument where the girl was shouting "СУКЯ БЛЯДЬ" in nonestop and the guy would scream " Mamma mía!". Also, the bed bugs. We got bitten by some bugs while sleeping so we has to watch our clothes on 60 degrees when we came back home to skip bringing any possible bugs in our backpacks... The employees look dead.
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Confirmado Hostelworld
This Hostel is just mediocre. The room was total jadedness comes with a tiny bathroom. Moreover the beds had bedbugs and during my stay, the heater had rattling noise for hours. Complained about that at the reception but however they don’t really cared. Can not really recommend this place.