Smile Homes Hostel JBR

Everything that could go wrong with hostel, did go wrong. We booked twin room, and an extension of that booking. Upon arrival, we have been told they don`t have twin rooms, only a double room, which they gave us. The room was a complete mess, no linen, not cleaned, used towels in the bathroom, no fresh towels, other people`s hair on the toilet seet, broken door handle, etc. They apologized saying that "the cleaning lady had a day off" which is completely unacceptable. Also they immediately tol...