Volver a Palmers Lodge - Swiss Cottage
Mostrando 6 reportes · 1 en los últimos 12 meses
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Confirmado Hostelworld
Not bad, but not as nice as in the photos (I think the saturation is turned up). Fairly big. I saw a bed bug unfortunately. Also seemed to house “long term” residents
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Confirmado Hostelworld
Woke up one morning to a bed bug crawling across my bed. Left immediately after. The staff seemed indifferent and did nothing to rectify the situation, only saying that I would be refunded for the night that I cancelled (which hasn’t happened yet). The hostel is somewhat dirty and rundown and smells of smoke. Weird atmosphere as the people are mainly in their 40s and 50s. Beds were comfortable and the blackout curtains were nice. Their breakfast was the only particularly exceptional aspect.
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Confirmado Hostelworld
Ravaged by bedbugs in 109. Bed curtains are good for privacy but not for cleanliness. Makes it easy for them to hide.
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Confirmado Hostelworld
During my stay here i had found what could MAYBE have been a bed bug. I notified staff immediately and they responded on the issue much later. They did not seem concerned, as this is very disappointing considering the high rating this hostel has. The breakfast was very sweet and we were not able to get unused breakfast pass refunded.
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Confirmado Hostelworld
This place has bedbugs. I am still trying to get rid f it.
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Confirmado Hostelworld
This hostel was overall great!! Spacious dorms, comfy beds, privacy curtains. Bar staff were super friendly atmosphere was amazing. Until we got bed bugs. The staff paid for us to wash all our clothes and stuff but then told us that it wasn’t bed bugs and no compassion was given. I was told to email the manager in which the same this was said and they blamed our airplane or the tubes for giving me 80+ bites all over my body and my partner then also got many bites that showed a few days later. I gave up trying to get any compensation as the staff were rude blunt and unhelpful. A shame this happened as the actual place was amazing