Hotel Koos Tulum

+ Loved staying in this hotel in a quiet and safe area with many stores and restaurants, close to the beach and town. The room was perfect for my needs, clean, well stocked, quality bedsheets, quality toiletries, AC. Staff were super accommodating with a late departure, and responsive over WhatsApp. Loved swimming and taking some sun at the rooftop pool. Make sure you communicate with reception in advance via WhatsApp to get details for how to enter the property and how to get your keys and WiFi as there’s no reception per se, which I didn’t mind. There’s also limited / no phone signal by the property so you need to coordinate in advance. Great value for money in the centre of Tulum!

- It was outstanding for the price and generally. Thank you!

+ Good location. Quiet. Good value for the cost. Comfortable bed

- Eerily empty. No staff, only able to contact through WhatsApp so must have a mobile phone. No hot water in the bathroom. Very dark rooms.

+ Nice clean hotel near restaurants.

- Musty smell in the bathroom

+ La ubicación y el concepto

- La Sabana estaba limpia pero tenía una mancha

+ Cool hotel!

+ It's a really lovely hotel. Great bed, chic decor, very clean. It is in a nice, quiet area. The roof top pool is clean and very nice. The front desk manager was really attentive. Our hot water didn't work initially so they upgraded us to a different room. They also let us keep our bikes in the lobby.

- IT WAS COMPLETELY EMPTY. We were the only guests there! It looked like it was essentially abandoned. Everything behind the bar unplugged, chairs stacked, lights off. When we first arrived everything was locked and shut, we managed to get a handy man's attention and he let us in. Everything ended up being great but we were really weirded out for a while there.

+ Bardzo miły pan w recepcji. Pomocny i normalny gość 👍

+ Nice location and the rooftop pool is ok The reception and first floor are nice.

- The pictures look amazing but the Queen Rooms are very small and extremely basic. They don’t have windows to the exterior. The terrace looks inside the hotel, not outside. That’s not specified or clear in the pictures. I booked it thinking I would have fresh air and a view. There was no hot water in the shower. They don’t give you drinking water.

+ Loved the vibe & the decor. Everyone was very friendly

+ Great stay at a good price. Even gave me late check out complimentary :) thank you!!

+ El decoración, el lugar con los espacios y la habitación con una cama muy cómoda. La ubicación también muy agradable y calma fuera de la circulación aunque si había ruido del limpiador de la hojas en la calle todos los días mañana y tarde.

- La pileta no estaba funcionando bien todos los días, sobre todo la última semana y no podía usar todas las instalaciones como la cocina y el asador arriba. Yo sé que no es la temporada y es por qué no todo estaba funcionando pero mejor de avisar. Extraña un poco de comunicación pero el personal y la habitación era perfecto.

+ We stayed 3 nights. The staff went above and beyond to make our stay comfortable. It was a great area and the room was nice. The WiFi worked well. They even had bikes to rent. We would definitely stay again.

+ Las amenidades, el lugar, la tranquilidad, la ubicación, las camas extremadamente cómodas e igual las almohadas.

- Todo me gustó. La atención De Rafa al recibirnos fue excelente. No hay nada malo . Hay restaurantes cerca y super caminando.

+ Everything! The cutest stay! I asked for the best rooms and they went out of their way to accommodate all my needs! Thank you!