Retour à City-in Hostel B&B Catania
Affichage de 16 signalements · 1 sur les 12 derniers mois
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Confirmé Hostelworld
They take care of the cleanness of the facilities but still along with my brother we left with bad bedbugs bites. I discovered them only on our last night when one of them was climbing on my towel. In a peak I was covered with 42 inflamed and painful bites for a few days. I couldn’t speak with anyone as no English speaking stuff was available on a check-out morning. I emailed the hostel regarding this and never heard back.
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Confirmé Hostelworld
BED BUGS, RUDE CLEANING STAFF, STRANGE VIBES. The staff were unnecessarily rude when I arrived. I tried to cancel my stay after this but I was told that it was just the cleaning staff. Even worse I got bed bug bites here and reception didn’t care. I should’ve read the other reviews, several mention rude cleaners and bed bugs. Photos don’t match reality, no real atmosphere. Wish I had spent €5 more for a better place. My worst hostel experience after over a year traveling.
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Confirmé Hostelworld
Many of us got bed bugs. Not ideal.
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Confirmé Hostelworld
There were bed bugs in the 12bunk bedroom, i got bites all over my body. Saw them in the morning crawling. People were rude when checking out (it was not 10 yet and my friend was coming back to his bed, and they were already removing everything, angry at him that his stuff was still there). According to the website he had time till 10:30.
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Confirmé Hostelworld
BED BUGS ALERT! We stayed in a private room for one night early October 2024. Having checked previous reviews the staff must have been aware of the bed bugs problem for long time. We were not notified at any point of this problem while we stayed at the hostel. We have not only need bitten by bedbugs during that night BUT we have also brought them back home with us back probably in our luggage. This is not acceptable, when lots of people are coming to this place and paying for their services.
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Confirmé Hostelworld
I luckily dodge the bed bugs but fellow travellers were not so lucky. I did experience staff just walking into the dorm room without knocking when they were showing a new guest. And the AC temperature would be raised to 28-29 degrees during the night. The staff would open the door and use an AC remote to increase the temperature 4-5 degrees. Also the cleaning staff is very rude. Waking up guest by screaming loudly even if they are not checking out that day. Avoid!
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Confirmé Hostelworld
STAY AWAY FROM THIS DISGUSTING PLACE! There were bed bugs in our beds. We were severely bitten. The hostel staff offered no assistance. I have tried to contact them to discuss compensation, but they refuse to communicate with us. They do not answer their phones or they rudely hang up without resolving anything. They do not answer emails. Not only is their hostel disgusting, their customer service is deplorable. I would not inflict this terrible experience on anyone else. DO NOT STAY HERE!!!
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Confirmé Hostelworld
The hostel in general is okay, it even has AC in the room, but it had bedbugs when I stayed not sure if i had bad luck
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Confirmé Hostelworld
My things were stolen from my wardrobe, bed bugs in every bed and everyone is kicked out of their bed at 10:30. Toilet lids are also not available everywhere. But hey, the location of the hostel is really good.
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Confirmé Hostelworld
Unfortunately, I've got a bedbugs in the hostel. According the review on the booking.com, they were spotted already in July. And there wasnt anybody who could I communicate with. Reception is open later. Kitchen closed till 8. Changing sheets dont help to get rid of them! Ive a great allergic reaction and my holidays are ruined.
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Confirmé Hostelworld
We had bed bugs! I can’t find an email address to report it .
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Confirmé Hostelworld
Basically a solid Hostel, with good basics. BUT there were bedbugs, staff was quite unfriendly and it was a kinda messy. Because of the bedbugs my friend spent a horrible night, while the common room was closed in the night. The next morning reception opened late. Staff didn't really care much. I stayed longer and had a similar experience the next night. This hostel has good prerequesites, but service needs to be improved. I dont recommend to go there until all Bedbugs are gone!
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Confirmé Hostelworld
BED BUGS!!!! CIMICI NEL LETTO! I read the reviews and I thought it was just bud luck but no… there are BEDBUGS and for me that was not the worst… the attitude of the guy at the recepcion was horrible, when I told him about the bed bugs at 2 am in the morning, he told me that maybe I was lying and he was really rude all the time. Then the next morning the cleaning lady came early talking by phone REALLY LOUD not caring about people sleeping. The worst experience I had ever in a hostel. DON’T GO
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Confirmé Hostelworld
DO NOT GO!!! BED BUGS!! We spent a total of six hours here just to get some rest. In those six hours we saw multiple bed bugs and were bitten all over. Do not go here. I do not believe they would handle this situation well and get rid of them. Staff is also pretty unfriendly and you just get what you pay for. I would spend the extra €10 and go to a nicer place. I never leave reviews but I cannot believe we saw multiple bedbugs on the wall and then were bit all over.
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Confirmé Hostelworld
I wasn't expecting an amazing hostel but still got disappointed. The bathrooms are always super dirty and the cleaning staff is very unfriendly. I found 2 bedbugs on my last day and they didn't seem very alarmed about it. Just saying they didn't have some for years. The kitchen is open only to very specific hours. No proper place to store your luggage for check in/check out which feel very unsecured. It's definitely not a place which help to socialize to other travelers. But its a cheap place.
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Confirmé Hostelworld
💥BED BUGS💥 Beware, I stayed August 2023 and got mauled by bed bugs during my stay. I emailed them but never got a reply. Facilities are decent, but I cannot recommend staying here!