Showing 19 reports · 1 in the last 12 months
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Confirmed Hostelworld
Had bed bugs and stayed for 6 nights so received over 100 bites all over my body :( staff was really nice about it and apologetic. Unfortunate but not their fault.
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Confirmed Hostelworld
Bed Buggss!!!!we found big bed bugs in the middle of the night at each bed and went to reception. They first accepted it but than another coworker gaslighted us that‘s not a bed bug. It was, we are not dumb. The said they will clean all of our stuff for us bc „mentally we believe they are bed bugs“… do they really think we are dumb?? After „cleaning“ my luggage I still found one so… i spend 2 days gettinf rid of them, be careful guys. Never never again
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Confirmed Hostelworld
Filled with bed bugs in the room and the state of their bedsheets and linen is horrendous, the staff and the vibe is nice n all but good luck getting a good night’s sleep with shitty linen and bugs
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Confirmed Hostelworld
We were here 5 nights, our first night we had bed bugs. The staff were very nice and moved us immediately and offered us free washing the next day. However, we had to move in the middle of the night at 2am, and they didn’t offer us any sort of discount for the inconvenience at the end of our stay. We also misplaced our room key, which we said must’ve got mixed up in our washing because we searched the room so we didn’t get our room deposit back, despite making no fuss about the bed bugs.
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Confirmed Hostelworld
We were supposed to stay for 3 nights but after waking up from night 1, we noticed there were bed bugs.
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Confirmed Hostelworld
Good hostel, very party as expected. Location was great, a walk to all night markets. Could book lots of experiences through it. I never had a problem with bed bugs but i know a lot of people that did
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Confirmed Hostelworld
Bed bugs and staff was unfriendly. Staff also yelled at guest for telling us there were bedbugs.
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Confirmed Hostelworld
The worst mad monkey experience of my trip so far, and this is my 5th one. Considering it was during Songkran there was minimal events running and little life, in comparison to other mad monkeys I have stayed in. There was bedbugs that weren’t sorted until two nights after, and the whole room left! Besides the staff who were nice and helpful, this was really a disappointing one, and for so much money!
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Confirmed Hostelworld
BED BUGS! During my stay multiple dorms were infested with bedbugs, including mine. In other responses, the hostel claims they have a ‘procedure’ to eradicate them - this certainly wasn’t the case when I was there. In fact, they couldn’t tell me what this procedure was when I asked. Any hostel can have bedbugs but I have never stayed in a hostel that did so little to address the situation. Many of the staff and reps were friendly and I met good people. They just need to control the bedbugs. 🪳
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Confirmed Hostelworld
bedbugs in the room
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Confirmed Hostelworld
Great location and nice set up. Big common area and swimming pool with a reception and travel desk. However, some areas are slightly run down + my room we infested with bed bugs. Came out with hundreds of bites + my friend also had the same issue the next week. This is most likely a known problem and needs to be addressed for future travellers.
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Confirmed Hostelworld
The room was completely infested in bed bugs, i slept there 4 hours and my body was covered. Staff agreed to make us change rooms in the middle of the night, but we changed twice and the three rooms were infested. I’m used to party hostels and lots of noise, but i’ve never seen anyone scream this much while coming back from the bar. The facilities are old and aren’t really clean. However, the atmosphere was good!
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Confirmed Hostelworld
Avoid this hostel at all costs! Our entire room was infested with bedbugs, and the staff did nothing about it. At 3 AM, drunk guests scream, slam doors, and even work out in the gym with a lot of noice—no staff intervention. Food is terrible, staff barely speaks English, and activities are poorly run. Rooms aren’t locked properly, facilities are dirty and outdated, and there’s no hot water working in the showers. Worst hostel experience ever—stay elsewhere!
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Confirmed Hostelworld
Literally gave us bedbugs
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Confirmed Hostelworld
My stay at Mad Monkey Chiang Mai was a nightmare due to a serious bed bug infestation that the staff failed to address. We found bed bugs in two different rooms, and other guests experienced the same. Despite video evidence, the staff dismissed our concerns, claiming they were 'light bugs' and refused a refund. The poorly maintained facilities added to the awful experience. I would not recommend this hostel to anyone due to their lack of cleanliness and disregard for guest well-being.
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Confirmed Hostelworld
Couldn’t get checked in until 4pm. Lots of cleaners in our room before we checked in. Then we realised it was because we had bed bugs in the room. Said to the staff and they moved us from a 6-bed to a 12-bed. Other than that the hostel was decent.
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Confirmed Hostelworld
Nice activities, got bed bugs!!!!!🐛
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Confirmed Hostelworld
Lovely staff, a great pool, they book lots of activities and host lots of events. There are always free shots on the go and the reps are really fun. I saw a bed bug in my bed, I told reception and they offered me a spray initially before I asked that I could change rooms. I still stayed for my whole booking because the staff and atmosphere was lovely, a great place to make friends, but the lack of action taken on the bedbugs was disturbing and it could have been a lot cleaner.
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Confirmed Hostelworld
The hostel had bed bugs and the bathrooms were dirty with no water for 5 hours on our first day. But the staff were nice and the people were friendly, good activities and nights out.