Back to Safestay Brussels Grand Place
Showing 12 reports · 1 in the last 12 months
-
Confirmed Hostelworld
Bed bugs - serious issue. Staff claimed there is no such problem and wanted to refund me. I requested to be moved to another room instead. Second room, second bed bug issue. Finally, i’ve figuered that the only safe place in the hostel are the upper beds where the bugs likely werent able to reach. Also, I saw that the two beds that I’ve tried with the bed bugs, the staff simply changed the sheets and put other people there - no spraying with poison - just changed sheets and welcome next victims.
-
Confirmed Hostelworld
Hostel is very hard to find, no sign outside on the street. The room was cold, heating barely working. In the morning I found out I was bitten by bed bugs! Avoid this place.
-
Confirmed Hostelworld
One room had bed bugs and had an experience with someone doing drugs on the bed below mine - the staff requested they leave, which they did, but overall, I would not recommend this hostel to anyone
-
Confirmed Hostelworld
Good hostel and location, but there are bedbugs. Everyone on my group was bitten.
-
Confirmed Hostelworld
This hostel has bed bugs. I woke up with bites everywhere and they were all through the room. I left after the first night and didn’t get a refund for the night I stayed because I “ used my stay” even though I didn’t sleep at all because I was so worried about the bed bugs. Would not recommend at all.
-
Confirmed Hostelworld
I have many videos AND pictures of all the bed bugs bites we reported to the hostel. I have a video of the animal crawling on my bed. I had to take my daughter to the doctor for a horrible allergic reaction to the bed bugs bites. She has 25 bites only in one arm. Please help me with this situation. The guy at the front desk didn't even want to give me his name or close that infested room and avoid future customers bites
-
Confirmed Hostelworld
Got bit by bedbugs and woke up and saw them crawling around on my blanket at 5am. This was on the 3rd floor though and no one else in the hostel seemed to have the problem. But still, bed bugs.
-
Confirmed Hostelworld
They had bedbugs
-
Confirmed Hostelworld
Our room was infested with bedbugs! They only had one person working, and no manager around. When told about it, they just apologized and offered a free breakfast. Had to leave and buy a hotel for the remainder of our stay. Also was not offered any information about a refund. Had to ask how to get a refund, they just said to email, and I have seen other reviews of them not responding. We will see if a refund is possible.
-
Confirmed Hostelworld
Insane bed bugs, stay away from this place. They have not replied to my email asking about a refund as I booked 3 nights but only stayed 1. My body is covered in bites worst experience ever.
-
Confirmed Hostelworld
In the curtains were loads of bedbugs. After complaining we had to stay another night with the bedbugs, it was horrible.
-
Confirmed Hostelworld
The service is pretty terrible and we got bedbugs, don't go here despite the good location. Also the lockers are super narrow.