Showing 9 reports · no recent reports
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Confirmed Hostelworld
When we arrived, the staff were very friendly and showed us around. They explained the simple rules of when to be moderately quiet since other travellers were sleeping. The room we stayed in was spacious and clean. Their were even towels included! There were no bed bugs except for on the floor under the bed. The breakfast consisted of bread, apples, and various drinks. The coffee was good. Overall, felt pretty safe and we would definitely stay here again!
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Confirmed Hostelworld
DO NOT STAY HERE. The staff are so rude, the wifi does not work, the showers do not work, there are bed bugs! This is the worst hostel I have been in in over 3 years of constant hostel travelling
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Confirmed Hostelworld
This had to be one of my worst experiences in a hostel! apon arrival at the hostel we experienced a rude welcome by the staff. we arrived early and were not aloud to enter the hostel until check in and couldnt even leave luggage at the property after a long day of walking. the bed i was given had stains and hair on the sheets and unfortunately bed bugs! also had no access to a common room or kitchen after 10.30pm and staff made everyone have to go to their rooms.not so cool hostel! bead energy!
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Confirmed Hostelworld
The property itself was in a nice, secure building and location, however there were a few issues that made our stay not so enjoyable. The first being the bed bugs. I visibly saw a few in and around my bed and the staff had everyone leave rooms daily for them to be able to clean and steam beds to get rid of them. I was under the impression the staff were aware of this infestation as we were required to “sanitise” our luggage upon arrival which was just a steam of our bags (everyone knows steam gets rid of be
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Confirmed Hostelworld
Unfortunately I have bedbugs at my home now… I called the hostel and asked if there were any bedbugs incidents. I was told that they have received a complain the same day. So it seemed that they just found out. When I read the reviews of the last 2 weeks before my arrival afterwards, I realised that they must have been aware of the bedbugs in their rooms before my check-in. Very annoying.. I know bedbugs can infiltrate any hostel, no matter how clean they are- BUT, this needs to be communicated transparen
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Confirmed Hostelworld
There were bedbugs in almost everyone’s beds, they were on the towels and I saw one crawling on my pillow. However we were issued a refund but definitely disrupted our trip in Porto.
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Confirmed Hostelworld
Susana is the best, please give her a raise. I cannot recommend this hostel as it is infested with bedbugs. Myself and another traveler got really badly bitten.
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Confirmed Hostelworld
The bed was full of bed bugs
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Confirmed Hostelworld
Worst thing: bed bugs. They are cleaning the rooms everyday, but still in my bed there were bed bugs. I had stiches all over my body. They did not refund any of the costs or showed any compromise. Also there is no area after 10 pm where you can chill out and meet other travelers. Bathroom was clean, but next to the sleeping room. So it was really loud if someone had a shower at night or flushed the toilet. Breakfast was fine. Not for vegans (f.ex. no plant milk)