Showing 16 reports · 1 in the last 12 months
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Confirmed Hostelworld
I stayed at Hotel Madrigal expecting basic hospitality. What I received was a dismissive, gaslighting experience from management that left me bitten, humiliated, and shocked by how little they truly did. After waking up with visible bed bug bites, I reported the issue — only to be told that nothing could be done for seven hours while I continued to get bitten. I cried multiple times in the lobby, in front of staff who refused to help or even acknowledge me.
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Confirmed Hostelworld
The dorm room itself had a seating area which was cool. Clean and hot showers in-suite. The door handle lock stopped working when I left but I didn’t really care as I was leaving. Definitely not a very social hostel and another older guest lady got onto me for talking on the phone on one of the public couches. But it was clean and I had no experience with any bedbugs some of the other reviews mention.
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Confirmed Hostelworld
bed bugs!! After staying there, my whole house was infested with bed bugs. Although the staff was very polite, they disabled the lock of my room at 11 at night because I forgot to pay the tax, even though I paid for my entire stay. It was very rude.
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Confirmed Hostelworld
I didn’t think about it until after I checked out, and should have said something… I was disappointed that they KNOWINGLY let me sleep in a room with bedbugs and didn’t care! I killed three. They hired a fumigation company, in advance, to fumigate the room I slept in for two nights, scheduled on the day that I was checking out. They gave the other guy a private room for three nights during his stay starting today since there will be toxic chemicals for the fumigation. They refunded my towel fee.
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Confirmed Hostelworld
Great location and bathroom was clean. Beds were private however - beware of bed bugs!! My bunk mate got them on our final night. I showered up with them not long after. As it's wooden cork beds, unless they fumigate the rooms, unlikely they'll fully get rid of them. The lockers also don't lock properly and are an awkward shape so you can't fit any hiking bag or suitcase in. The location was great but the only amenities outside the room is a water station. The reception staff were kind.
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Confirmed Hostelworld
BED BUGS!!! BEWARE! Madrigal would be an amazing hostel if they didn't have a bed bug problem. I told the receptionist (who was very nice and understanding) that there were bed bugs in my bed. All the beds are connected, so if one has bed bugs they all do. But when I told her, I saw that they only cleaned my bed with a vacuum, and not the others. I wasn't able to get another room, or a private room. I was told to leave, even though I had a week left. My refund also hasn't gone through yet.
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Confirmed Hostelworld
The only reason why I can’t give this hostel a 10/10 review is because unfortunately I woke up with several bites, which did not look like your typical mosquito bite. I’ve experienced bed bugs before and understand that it might happen while travelling anywhere. I was moved into a private room (after some convincing) but did have to spend an entire evening at a laundry mat washing all of my clothes. Just a heads up for anyone deciding to stay in larger cities, including Paris!
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Confirmed Hostelworld
I'm writing this review because I do believe I would have really enjoyed staying here. The bed was comfy, curtain was great, and showers worked nicely. I woke up in the morning and found a bedbug. The staff were very kind and I got a refund but it caused a lot of extra cleaning at the laundromat for me and finding other accomodations. They didn't have another place to put me in the hotel.
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Confirmed Hostelworld
Don't let the good reviews fool you. I stayed in a shared room and was bitten by bed bugs. By reading old reviews, this looks like it's a recurring problem and management is not doing anything to solve it. Do not go there.
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Confirmed Hostelworld
Avoid booking here!! I was SEVERELY bitten by bed bugs in the all girls dorm room. Room 14 Bed 5!!!! I told the front desk and they first asked if I just wanted to switch beds in the room. Three of us were together and refused to continue our stay here. They mentioned maybe we brought the bugs, however I killed two very large ones of the bed. I would not wish this on anyone. Completely traumatized.
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Confirmed Hostelworld
There are bed bugs here. Please find another please without them. Pros: everyone at reception desk is very nice and helpful.
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Confirmed Hostelworld
This was the best hostel I stayed in. Staff was very nice. Beds,room & bathroom was all very clean. No bed bugs! Great location, you can walk to everything and take train / metro. Bar was nice also. I would definitely go back & stay here !
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Confirmed Hostelworld
Clean place. House keeping came everyday. Nice showers and toilets. 4 mixed form was okay. Hostelmate had something stolen since lockers don’t properly lock and are tiny. Luggage had to sit on floor near bed, no under bed storage. No bedbugs. Location was good near train and bus station. No kitchen. Has elevator. Staff is friendly.
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Confirmed Hostelworld
I laid in bed for 30 minutes in this hostel and found 4 BED BUGS. I went down to reception to inform them and they were not able to offer me any resolution other than 'come back in the morning to get a refund'. At 11pm me and the other residents of the room checked out and searched for new accommodation in an unfamiliar city. This was not only inconvenient but unsafe. I had high hopes for this hostel but was so disappointed with the customer service - they were aware of the bed bug issue prior.
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Confirmed Hostelworld
I would NOT recommend Hotel Madrigal. After 2 hours of sleep I woke up with my bed FULL OF BED BUGS. It was absolutely disgusting as there were so many huge bugs. I was awake from 2am, trying to find new accomodation at short notice while sitting at reception. I checked out of the hostel that morning along with two other women who also found bed bugs in their beds. After a couple of weeks, I received a refund for the remaining nights but am overall so disappointed in the hostel! DO NOT STAY HERE
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Confirmed Hostelworld
Great location • Bedbugs • Leaky roofs The staff were very kind and the location is great, as it’s right across from the train station. However, the dorm room I was staying in had a leak above one girls bed, the bathroom roof was leaking, and two of us girls had bedbugs. Literal nightmare. Make sure to check your mattress! There’s also no common space or communal kitchen available, so it’s not really backpacker friendly. Could be great but definitely needs some work.