Lotuz Hanoi Hostel - Ha Giang Loop Office

+ Being just steps away from the weekend Night Market and the famous Beer Street was a dream. Every single staff member, especially Jasmine, was so helpful and always greeted us with a smile. The breakfast variety was impressive, offering something new and delicious every single morning. Our room was small but incredibly cozy, and the daily housekeeping kept everything spotless.

+ We were really impressed by the boutique style of this hotel. It has a smaller, more personal feel that sets it apart from larger properties. The whole place felt welcoming and thoughtfully run. It created a more relaxed and enjoyable experience overall. One of the highlights was meeting Ms. Nga, who is an exceptional tour agent. She helped us organize our Halong Bay trip, and it couldn’t have gone better. Everything was seamless, well-coordinated, and exactly what we were hoping for. Her expertise really showed. It made a big difference in how much we enjoyed the trip. Breakfast was also consistently good during our stay. There was a nice variety of fresh options available each morning. It was the perfect way to begin our days in Hanoi. We always left feeling satisfied and ready to explore. The attention to detail across all aspects was impressive

+ Booking tours can be overwhelming, but Ms. Nga made everything simple and trustworthy. The hotel itself is small and incredibly inviting, perfect for a relaxing stay. Jasmine was always there to help with a smile, no matter how busy she was.

+ Hôtel très bien situé dans la vieille ville. Chambres avec balcon confortables.

- Aucun espace pour se détendre dans la journée. Petit déjeuner très moyen. Accueil impersonnel.

+ Jonny was one of the highlights of our stay. He was always friendly and greeted us with a smile every time we came back. His welcoming attitude made us feel comfortable right away. The hotel itself is small, but that adds to its charm. It feels quiet, private, and very relaxing. We liked that it wasn’t crowded or noisy. It was the perfect place to unwind after exploring Hanoi. Ms. Nga was also incredibly helpful when it came to organizing tours. She clearly knows Northern Vietnam very well and gave us excellent advice. Her suggestions helped us discover some amazing places. Everything was arranged smoothly and without stress. The whole experience felt very easy and enjoyable.. A great choice for anyone visiting Hanoi.

+ Jasmine and Vivi are the sweetest hosts you could ever ask for in a foreign city. They helped us with everything from laundry to finding the best egg coffee nearby. The hotel’s cozy atmosphere made it easy to meet other travelers in the lobby. Don't miss out on the breakfast—the variety is better than many 5-star places!

+ Huge thanks to Lucie for the warm welcome and for making our check-in so easy. The hotel is small and charming, with a very traditional yet comfortable Vietnamese feel. We booked our Halong Bay cruise through Ms. Nga, and the whole process was seamless and stress-free. Every morning started perfectly with their delicious and varied breakfast.

+ Lokalita, poměr cena a kvalita. Snídaně.

+ The breakfast here is a 10/10—so many options to choose from every morning! Vivi was so sweet and made sure we always had everything we needed at the buffet. The hotel has a very intimate, warm atmosphere that makes you feel relaxed instantly. A big thanks to Lucie for helping us navigate the local night market.

+ J’ai beaucoup aimé l’ambiance intime et chaleureuse de cet endroit ; il n’y a jamais cette sensation de foule ni d’anonymat. Mme Nga nous a réservé une incroyable visite gastronomique de street food qui a été le moment fort de notre voyage. Jasmine, à la réception, est très souriante et toujours prête à aider pour toutes les petites questions que nous avions.

+ No complaints, lovely hotel and really well located in the Old Quarter. Would highly recommend.

+ Jonny and Jasmine are absolute stars who went above and beyond to ensure we were comfortable. The rooms are cozy and clean, providing a quiet escape from the bustling streets outside. We really appreciated Ms. Nga’s expert advice on which tours were worth the money.

+ For anyone planning day trips or longer tours, Ms. Nga is the person to speak to. She helped us arrange our visits to Sapa and Halong Bay, and everything was organized perfectly. The tours were smooth, enjoyable, and very well managed. It made our travel experience so much easier. The hotel itself is small but full of character. Its cozy atmosphere makes it feel much more personal than large hotel chains. We loved the friendly and relaxed environment. Jonny was also fantastic and helped us with our heavy bags when we arrived. He was always smiling and ready to assist guests. The service from the team really made a difference. We’re already planning to come back someday.

+ Good spot in the busy old quarter, and the room was a fair size.

- So we picked hotels throughout our holiday that offered a cot. The cot at this hotel wasn't safe: it was in a poor state of disrepair, the slightest touch and it shook and a main flap would come down, not great for a baby that's just learnt to pull themselves up. We couldn't put our baby in there, so ended up having to co-sleep. We raised this with the staff, and they had a look, mi ed it to the corner of the room and basically said "tough, it's self assembled and they get like that". They then had the cheek on checkout to say please don't leave a bad review. To make it worse, we had to stay in Hanoi longer "due to flight changes", stayed in a different hotel for similar money and it was about 3 levels above this for comfort, room, quality, and a cot that wasn't a death trap.

+ Lucie and Vivi were amazing—they welcomed us like family and were always ready with the best coffee spots and local tips. The breakfast was surprisingly good and offered a nice variety for a 3-star boutique hotel. Our room was cozy, clean, and super comfortable, perfect after a long day exploring the streets of Hanoi. The hotel itself has a really warm and friendly vibe, and its central location made it easy to wander the narrow streets, markets, and cafés nearby. Even though it’s in the city center, it was quiet and relaxing inside. Lucie and Vivi’s personal attention made our trip extra special—they helped with tours and gave great recommendations. Check-in and check-out were a breeze. The staff’s thoughtfulness and friendliness really stood out. Overall, it felt like a home away from home and made our Hanoi trip unforgettable.

+ A huge shoutout to Jasmine at the front desk for making us feel so welcome from day one. This little hotel is incredibly cozy and tucked away perfectly in the heart of the Old Quarter. We loved the variety at breakfast, especially the fresh fruit and local Pho.