Showing 6 reports · 5 in the last 12 months
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Confirmed Hostelworld
It's a really nice setup. Bunks have curtains, the kitchen has plentiful appliances and is fairly spacious for storing food. The pool is cleaned thoroughly everyday. They provide evening meals for quite cheap. A number of chill out spots such as hammocks, outdoor tables, and sundecks. I would have scored a little higher though unfortunately in the last couple of days there was a bed bug outbreak which I know the staff are handling and taking seriously.
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Confirmed Hostelworld
bedbugs got me
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Confirmed Hostelworld
I have rated everything low to make sure others can be warned about the beg bug issue. The private room had a severe infestation of bed bugs. I was covered in bites. When we initially spoke to staff they said that they had never had an issue. The next day when the bites had fully come out we spoke to staff again who said we must have brought them as they fumigated the room the day before we arrived. explained we couldn’t have and they then blamed the plane. Clearly they are not taking action
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Confirmed Hostelworld
The hostel has a severe bed bug infestation. My partner has several dozen bites after sleeping in one of the 8-bed dorms. After showing photos of the bites and evidence of bed bugs in the bed, the manager tried to blame us for bringing the bugs. Given the sheer number of bed bugs this is impossible and this gaslighting attitude shows that Casa Voyage is not taking the necessary actions to solve the issue. Do not stay here until they prove that they have professionally fumigated the hostel.
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Confirmed Hostelworld
It’s not about the bedbugs. I wouldn’t leave a bad review about a place just because it has a pretty bad bedbug infestation. That’s just a part of backpacking and a risk of hostels at all times. I’m taking the time to write a review because the owner lied about having bedbugs, so not to miss out on a one nights rent. When I checked in I was told that I would have to move out the next morning for fumigation. When I asked if that was because the room had bedbugs, I was told it was prescheduled preventative
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Confirmed Hostelworld
The staff were great - they were really helpful with making bookings for tours and organising social events to meet other travellers. However - I have bites all over my ankles after staying with there, and I dont know whether theyrethey're bed bugs or fleas. They have a dog and a cat at the hostel so I'm guessing fleas, but either way a really bad dampener on what was otherwise a good stay.