Showing 26 reports · 4 in the last 12 months
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Confirmed Hostelworld
Can confirm bedbugs are an issue currently. Besides this I booked a dorm bed for the night before I arrived at 7.30am from the night bus on purpose so I could shower and have a nap, however my bed was not made? So I had to nap on the lounge until lunch time when someone made it. Not only that but they didn’t even give me a tour of the hostel for where to find anything. The social atmosphere was good but operationally this place needs to pick up its game.
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Confirmed Hostelworld
very sociable and nice hostel, I had a great stay! there are different activities, tours and also just hangout spaces on the property, which make it so easy to have a great time here! I used the kitchen a couple times, it has the necessary things in it. also regarding the bed bugs: I actually stayed in the dorm 5B and no one complained of bed bigs in the three days I've been here. all good, definitly recommend it!
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Confirmed Hostelworld
Puerta Vieja is a very nice hostel if you want to meet people. However, I think they have a serious problem with bed bugs. I’ve heard from multiple guests that they got bites and saw some bugs crawling on their bed. They let the people switch rooms, but if they’re not fixing the problem thoroughly, the bed bugs will keep coming. The staff could be a bit more friendlier. Their English wasn’t always as good either, making it difficult to understand each other.
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Confirmed Hostelworld
Please be aware that there is bed bugs at this hostel! I was in room 5B! The atmosphere is great and the people that work there are so kind but dealing with bed bugs suck. Make sure to check your bed if you stay here.
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Confirmed Hostelworld
We identified bedbugs and whilst we were offered a new room, it didn’t seem like the hostel would properly deal with the issue. They just change the sheets and didn't let us wash our clothes, only dry. The hostel itself has nice communal areas. The tours you can book through the hostel are of a mixed quality - check the tour company before booking. The food was not that great and I would suggest it isn’t worth paying for as part of the room as you can just pay for meals you want to eat.
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Confirmed Hostelworld
This is the best hostel I’ve ever stayed BUT in my case I got a bad bed in the volunteer room infested with bed bugs. The bathrooms could also use some more drainage for the showers.
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Confirmed Hostelworld
there were bedbugs in my room (which the personnel are denying until today), the whole situation was handled very unprofessionally, they waited until the next day to deep-clean the room. One of the volunteers there was extremely rude, I had to get another worker to solve the problems with her. she excused herself to me later that day, which was a great move. all in all, the workers were not the friendliest, the local staff and the volunteers as well. buuuuut... great free food, great activities
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Confirmed Hostelworld
had several friends experience bed bugs in this hostel. i didnt suffer personally. the hostel includes breakfast and dinner, was one of the best value I stayed in. overall recommend.
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Confirmed Hostelworld
There were bedbugs here, didn’t realize they were bedbugs until I left but somebody else asked to change rooms and they were rude and dismissive. It also got very cold at night as the window didn’t close properly in the top room. One good thing was the food though, free breakfast and dinner.
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Confirmed Hostelworld
Amazing hostel actually. You get free breakfast + free dinner (if you sign up before 1 p.m.) Free cocktailnights and over all super cheap. The staff is friendly. Don’t touch de tapwater, cause you get sick there very easily. Because of the free things, everyone’s there so it’s crazy easy to meet people. We did have bedbugs though, but the staff fixed it once we said it, but they didn’t care too much about it. You have to tel them about the steps you need to take, which was a bit odd, haha.
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Confirmed Hostelworld
Buen hostal con actividades todos los días, desayuno y cena incluidos. Buen ambiente y zonas comunes. Tours baratos y staff agradable. Dorms, unos mejores que otros, la pena es que en alguno había chinches (bedbugs)
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Confirmed Hostelworld
Really nice hostel but bed bugs and staff weren’t that apologetic
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Confirmed Hostelworld
The hostel is nice and friendly and the staff take good care of the hostel, however unfortunately I had bed bug bites from the hostel. The staff handled it really well when I told them about this, refunded my night cleaned my clothes and changed my room. However, the staff gave no indication that it was an ongoing problem. Then when I went to Oaxaca city I heard that other people had the same problem there.
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Confirmed Hostelworld
Breakfast and Dinner sooo good. Really nice social hostel. Cool activities and clean. I had no bedbugs.
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Confirmed Hostelworld
The food was really nice, also all the parties and it's a great place to meet people. But I can confirm the bed bugs in the dorm n°2. we saw the bites and my friend developped a really bad allergie. They know the problem as they closed this dorm for 2 days before our arrival and told us about it.
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Confirmed Hostelworld
Best hostel in Mexico! The free breakfast and diner is amazing and everyone is lovely! The bedbugs have been dealt with, so definitely come and stay here! Best time every!
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Confirmed Hostelworld
Place was infested with bedbugs, personnel was very incompetent in dealing with it. Would not recommend, still itching.
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Confirmed Hostelworld
amazing atmosphere, 2 free meals, 2 days of free drinks… would’ve been amazing had they dealt with the bedbug situation. I found one on me and they offered to move me to another room so I did and the next night a man moved in there too and I asked if it was due to bedbugs and he said yes and that he had been placed in the exact same bed I’d reported the bedbugs in.
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Confirmed Hostelworld
Good hostel, but unfortunately I got bedbugs there even though they assured us that the bedbugs were gone. I didn’t see them but I got bites all over. Be careful!
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Confirmed Hostelworld
Unfortunately I Got bed bugs from staying there. I didn’t see any, but got many bites after my Two nights there, and there is still appearing more and more bites :(( I did notify the staff, so hopefully they are doing something about it! If not for that, the hostel would have been an almost perfect experience - good vibes, lots of activities, Nice food and People, and it is cheap. Just be Aware of bed bugs!!
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Confirmed Hostelworld
The Good: Very central location. Excellent value for money, with breakfast and dinner provided. This place was insanely easy to meet people - If you want to party and meet cool people this is the place for you The Bad: My dorm room was brighter than the Spanish Inquisition, ever heard of curtains? Apparently not. With the light box dorm and fantastic evenings I didn't sleep much The Ugly: a couple of guests (out of 100+) were victims to bed bugs Overall: Recommend heartily unless you want zzz
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Confirmed Hostelworld
Great Hostel with amazing food and chill vibe. Very social. Would 100% go again. Staff is very friendly and helpful. Only bummer was that two friends had bed bugs during our stay.
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Confirmed Hostelworld
The doors and the floor are wooden and old so they make too much noise. Beds didn’t feel clean and in other rooms they had bed bugs. The people who work at the reception are not kind (the volunteers are super nice though). The breakfast was good.
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Confirmed Hostelworld
Hostel has over a 100 beds and is almost full every night. The party is good. Food is great. If u want to be in a vibrant hostel this is the place to be. But we have to be honest. The dorms downstairs have bedbugs. People get stuff stolen around there more then frequently… the most random stuff? Make-up, pants, powerbank, charger, jewellery and whole toiletries bag. Just in one week? Almost every day one wtf. I enjoyed my stay in Puerta Vieja.
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Confirmed Hostelworld
One of the worse places i’ve ever stayed, especially with all the bedbugs!
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Confirmed Hostelworld
Great hostel with good vibes so many people to meet and chat with. Only issue is the beds didn’t feel clean and lots of people mentioned bed bugs which isn’t ideal. Apart from that you have everything you need onsite.