Showing 15 reports · 1 in the last 12 months
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Confirmed Hostelworld
I never leave negative feedback however I am 99.99% sure this hostel gave my partner and I bed bugs and after reading previous reviews I am almost certain. Diego is a fantastic host however I would be VERY cautious staying here due to this, or at the very least check your bedding!!! Would not recommend this hostel until bed bug issue is properly addressed.
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Confirmed Hostelworld
Amazing hostel! Diego is an encyclopaedia of things to do in puerto natales and will help you with your W trek. Super chill guy and works really hard to make the hostel clean, inviting and social. I love the common rooms it’s very warm on the cold days, nice ppl around and is not a loud party hostel Hostel is in great location, beds are clean- no bedbugs on our stay in April 2025. Kitchen has lots of pots, free towel hire, the box of free stuff has saved us so many times. Would come back!
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Confirmed Hostelworld
didn't feel safe, bed bugs unfortunately. :(
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Confirmed Hostelworld
We found bed bugs and when we brought it to the attention of the hostel owner, he was completely unhelpful. After his reaction (and no resolution to the bed bugs issue) we felt uncomfortable enough to leave and book somewhere else for the night. It was unfortunate because we would have enjoyed our stay otherwise. This overall left us feeling like it was a negative experience.
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Confirmed Hostelworld
Diago was great. Helped loads. The free breakfast was good. The atmosphere was great and very social. Given the bed bugs I got, the guy below me got and someone who I met in El Chalten also said she got from there, I have to rate it poorly.
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Confirmed Hostelworld
We stayed one night before & one after visiting Torres del Paine and unfortunately encountered bed bugs. Diego is kind & welcoming, but this issue is unacceptable. Other guests have also complained, so it’s clearly a known problem that hasn’t been resolved. It’s a shame because Diego tries hard, but the bed bugs completely ruined our stay. He urgently needs to fumigate & deep clean the hostel. I wouldn’t stay here again until this is addressed.
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Confirmed Hostelworld
Unfortunately this place has a bedbug problem. I want to write a fair review as during our stay the owner was away. However the staff left didnt seem interested in working. Bathrooms were either constantly broken or unclean. When we noticed bedbugs in our room we couldn’t find any staff for hours to alert. Eventually Diego contacted us and we informed him of our problem. He was very sorry and refunded our 3 nights But reading reviews it seems this happens many times. Mattresses also old & awful
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Confirmed Hostelworld
Unfortunately i got bedbugs from staying here:( The mattress and pillow were horrible and were covered in stains. Diego, the owner is great and so is his dog but the cleanliness needs a lot of improvement.
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Confirmed Hostelworld
BED BUGS. Left a raving review after my first stay but after my last one I was destroyed by bed bugs. It’s unfortunate to now see there’s reviews all season saying they got eaten by bed bugs, as well as years past, so clearly they’re not doing anything about it. Diego, I love you man, but this is not cool.
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Confirmed Hostelworld
Annihilated by bed bugs. Cute dog tho
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Confirmed Hostelworld
Pros: staff, location & kitchen ammenities Cons: Reception was often empty and we had to wait in the rain for 20mins on arrival. The room door codes are universal/shared aloud in front of other guests so security felt low. Beds are very old & structurally unstable, with many missing screws and wobbly planks. The pillows were lumpy and the springs poked through the mattress. 3 people in our group got severe bedbugs (but to their credit, the staff washed our laundry to help remove)
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Confirmed Hostelworld
Nice place but had bed bugs. Good breakfast & nice atmosphere, staff were nice - gave us a refund. Just unfortunate about the bed bugs really!
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Confirmed Hostelworld
BEDBUGS! Actually a great hostel (nice location, friendly owner, nice atmosphere) but we had bites after our first night there (even before the W-Trek) and we found bedbugs after our second night (the two nights were in different rooms). Seems like they have a pretty bad bed bug infestation there. They refunded us for the second night, but it didn’t seem like they will be starting a bigger clean-up.
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Confirmed Hostelworld
This was a great spot before our O trek. The staff were really nice and the breakfast was fab. Unfortunately, I got eaten alive by bed bugs in our private room. My partner didn’t get any bites, but I had about 50. This was a huge bummer before our 8 day trek. I hope the manager/owner has had the room fumigated. Otherwise, it was a wonderful place to stay.
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Confirmed Hostelworld
This place had all the makings of a very nice hostel but unfortunately I had a very bad experience with bed bugs. The owner was helpful in letting me change rooms but could do better in terms of cleaning protocols to address this issue.