Showing 4 reports · 1 in the last 12 months
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Confirmed Hostelworld
Worst hostel experience in my life Found a cockroach in the bathroom, a bedbug in the sleeping room on my backpack, red stains on the bed sheets, mold on the bathroom sink and the shower, soap consisting of water.. Besides being asked to pay the full price repeatedly even though I showed proof of a partial payment via Hostelworld Unfortunately I cannot recommend at all
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Confirmed Hostelworld
I found bed bugs on my room, but besides that everything was nice. Staff was super nice.
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Confirmed Hostelworld
Showed up but couldn’t stay in our room because they had just sprayed our beds with bugs spray. Out of fear of bed bugs we left. Staff refused to issue a refund or properly connect us with the manager.
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Confirmed Hostelworld
Three words: BED BUG NIGHTMARE. Only book this hostel if you are absolutely desperate! On the first night I found a bed bug crawling on my stomach, searching around my bed I found some hiding in the crack of the wall, others scurrying along the floor, some dead and squashed into the floor. After speaking to the receptionist in the morning she shared they’re aware of the bed bug problem (my room and another), yet they still allow people to book? The room was fumigated the following day but it proved useless as I found one crawling around my luggage as I packed to leave. Apparently they are using pesticide every day but it’s clearly not working! Management have been completely useless. Although they initially agreed to provide a refund, for the past week they have ignored my messages on WhatsApp, it’s now been over a month since my stay. The website will also not provide a refund because the booking type is “non-refundable”. On top of this, the bathroom was in mouldy condition and the shower mats are not changed very frequently so they reek of mould/mildew. Horrible experience overall!!!