Showing 13 reports · 3 in the last 12 months
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Confirmed Booking.com
Beds was not clean and now inside the bed bugs.i can't sleep over night
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Confirmed Booking.com
**Main issue: bedbugs** I found bedbugs on my bed, and asked to be moved to a different bed. They gave me new bedding, and when I unfolded it I noticed they, too, were infested with bedbugs. I reported that to the reception as this was a serious health hazard for everyone in the room. They were helpful and moved me to another room, but (i) they weren't apologetic (ii) they should move *everyone* out of this room, not just me. To compensate for the inconvenience they let me store my luggage for free upon checkout (normal cost is €3). - Toilets weren't sufficiently cleaned. - Toilet booths not fully enclosed, and the window shows your reflection outside of the booth (so whoever is in the toilet can see you using it). - Shower doors do not completely shut and people outside can see you taking a shower. - Cleaners store the new bedding in the drawers under the bed. This is where most people put their shoes at night. The drawers are not disinfected. I witnessed the cleaning process because I was in the room when they changed the sheets. So you get to sleep on "fresh" bedding which has been stored where people put their dirty shoes. - One soap for everything, no separate shampoo.
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Confirmed Booking.com
Eu reservei um quarto privativo e encontrei bedbugs no segundo dia da minha estadia, quando eu ja havia picadas no corpo. Foi na segunda noite, que encontrei eles (no sofa, na cama e no travasseiro)... ou seja, em tudo. Foi uma experiencia que acabou com minha viagem, eu fui transferida de hotel , eu passei a noite sem dormir devido ao disconforto das picadas no corpo e NA CARA (até nas palpebras dos olhos). E ainda perdi parte da minha viagem para levar as minhas roupas para lavanderia/esperar/trocar de hotel/farmacia... Enfim, por mais que eles tenham sido solicitos e tenham me proposto uma soluçao (um pouco tarde ao meu ver, no dia seguinte), isto afetou negativamente minha viagem e minha experencia em Lisboa como um todo. Ao ler os comentarios, vi que este nao é um problema novo para o local, e isto mostra um problema extremamente serio de higiene. Mesmo face a inumeras reclamacoes, nao vejo que solucoes foram tomadas, ou seja, se você se hospeda neste hostel, você muito possivelmente pode encontrar o mesmo problema. Portanto, para nao ter a dor de cabeça que eu tive, EVITE!
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Confirmed Booking.com
The first night we found bed bugs on our bed in our room. The manager -nice person- arrange for us another room (and breakfast tickets) and I think that one was okay. But after few days (when I was already back home) I found out I was completely bitten by the bed bugs all over my body!! This experience was really traumatic and I don’t think it’s fair that I paid more than 300 euros to experience this. I’m pretty sure that they clean up my first room properly, but it’s something that should never happen to anyone. I hope the manager will read this and hope he’ll reply in some way.
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Confirmed Booking.com
1. The check in time is a hard line, which makes it very difficult for solo travellers with a lot of staff. 2. They charge you extra money for luggage storage on the check out day. 3. Poor cleanness. I was bitten by bed bugs...my goodness... 4. The location is not bad, but not good. It's on the edge of the city centre, and it takes you 15 minutes to get to the real city centre. Compared with other hostel, its location is not very good.
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Confirmed Hostelworld
Location not too far from center, bathrooms had an unpleasant sewer smell, very non social, felt like a hotel. Staff was overall nice but one of them charged me more than what i had booked then blamed me for not communicating properly. Worst of all, I found a big bed bug crawling on the bed and the bites started to appear after a few days. Had to throw away many clothes. Better to avoid this place.
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Confirmed Booking.com
Unfortunately we had a bad experience when we left the room. Indeed, while checking if we did not leave anything behind, we noticed some blood spot on the sheets and saw some bedbugs running around. 2 small ones alive on the sheets, 2 small dead and 1 big one crawling on the wall behind the bed !! :( I did not have the chance to share that with the staff at checkout as we were 10-12 persons checking out for 1 staff member :(
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Possible Booking.com
There was a very strong stink coming from the bathroom. It was virtually not possible to complete our stay. The property promised us to refund but did not deliver their promise. They are also non responsive to the messages. This was the worst stay experience we had. There was a bug in the bed
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Confirmed Booking.com
Pouca estrutura na micro cozinha ( n vdd um apoio p quem está cansado e não quer ir na rua comer) O banheiro não tem um cheiro bom ( mesmo estando sempre limpo) parece encanamento. Tive picadas de “bed bugs” que relatei na recepção O staff imediatamente anotou as informações.
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Confirmed Booking.com
The bedbugs in the bed.
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Confirmed Booking.com
I could not sleep well because I felt like there were bed bugs. I had to wrap myself in the towel because I felt like the sheets were itchy. Locker was weird, looks like even if you put a lock, it could easily be opened.
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Confirmed Hostelworld
There are bed bugs. Long wait to check in
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Confirmed Hostelworld
No bed bugs, super clean and safe.