The Jam Hostel

The photos that are shown online make it look promising. However, while we were there, two rooms were infected with bed bugs and the people in those rooms were only given a refund by the staff, even though it was late at night. There is a standard rate for every room despite how some are brand new and some are mouldy and the walls are stuck together by tape, so you don’t know what you will get. Our door would not lock. We told the staff about how dissatisfied we were, and they didn’t help us...

It’s what you would expect for £4 a night. We stayed in the 6 bed female dorm (next to the dorm which had bed bugs, although we didn’t see any in our dorm) the room was above where one of the families slept and as the walls are paper thin you could hear everything.The door to our room was difficult to shut and so was often left open. There was a “window” in the bathroom that was basically just a hole. It is a social hostel and has good facilities and for £4 it’s not to bad, just pret...

I picked this hostel because it looked nice and had a pool, but I was really disappointed. The pool was green and had no steps to get in or out. The rooms and bathroom were filthy! Another room had to be evacuated due to bedbugs. The WiFi didn’t work, and the food was bad. One girl in my room got sick, and the staff did nothing to help her. They even cleaned our room and made our beds before we checked out, which was confusing since I still had over an hour.

Do not stay here. There are other hostels in Luang Prabang, and although the atmosphere and environment are very nice, the rooms adjacent to where we stayed had BED BUGS.

Bedbug infestation in one of the rooms which spread to another room on the other side of the hostel overnight. Staff only offered refund of one night if proof of bed bugs were shown. Pool is grimy and doesn't appear to be clean.

This was good if you are wanting a more chilled stay to use the pool/resort feel. However, we couldn’t use the pool due to it being cleaned the whole day. Dorm was good in the new building block but some guests in the room did not respect the quiet hours.

There is an active bed bug problem here. I found multiple bed bugs in the bed frame and provided photo evidence. I later learned other guests had the same issue and that there have been previous complaints. The only solution offered was to “clean again,” which is not a proper treatment for bed bugs. Management does not seem to take this issue seriously. Very concerning and not acceptable.

Food is mid, the pool is nice but looked a bit dirty but they were cleaning it. It did get sociable later on in the night. The beds were really nice and we had air con and a fan. The shower in the room was nice but outside showers dirty. Nice staff and cute dogs.

Great place to stay, and the staff were really friendly and helpful! Only issues were the window in our bathroom had the flu net removed by facilities and never replaced it so our room was filled with mosquitoes! The pool also has no steps or ladder to get in and out of with ease which has caused a significant bruise on my thigh. But other than that I would highly recommend to stay here!

Good hostel, stayed in female dorm, toilet was not so clean but overall was it i really good expreriance🙏🏻

Pool did not look like images. Was completely green.

Our stay was overall good. But had issues. The 6 bed dorm was awful, I have never been in such a dirty place, all the walls had cracks and were taped up to keep together. There were loads of mosquitos and it was hotter in there than outside. The room next door had bedbugs and they’d evacuated everyone and placed 7 people into the 6 bed, obviously wasn’t going to work and one girl had to leave at 11.30pm at night to go to another hostel. The rooms need upgrading allot but the social area is n...

Great pool area! Not super social and no reps as far as I know, but the beds were comfy and the food was good :)

the outside area was great, felt like a resort. however the rooms themselves were quite basic and rather small. location was great though!!

Loved this hostel, pool was amazing and so easy to meet people. I did have ants crawling in my bed but I got moved when I complained !

A nice, chill hostel where you could relax by the pool all day if you wanted too. Nice beds and big lockers. Staff were helpful and accommodating.

Prima hostel! Zwembad was chill en de bedjes erbij. Eten en drinken dat aangeboden was prima, alleen niet alles leek altijd op wat er afgebeeld werd…. Beveiliging kan beter; twee meiden werden lastig gevallen door een andere kamergenoot en ze gingen dit melden of er een mogelijkheid was voor verplaatsing, alleen het hostel deed er verder niks mee dat was alleen jammer… Gelukkig werden de meiden geholpen door twee andere hostel-genoten.

A nice hostel with good social area and pool. Bathrooms full of mosquitos though and not the cleanest. Bedrooms are also pretty cramped.

Comfy bed but stained sheets, ants all over the bathroom one morning, very noisy and super thin walls meant I didn’t sleep much, room had cobwebs everywhere and the walls seemed to be patched up with sellotape. Staff were helpful with booking trains.

Cockroaches in the rooms and mouldy pillows. Do not recommend.