New Saint Catherine Hotel Luxor

+ The staff was really nice and the hotel is near to the main area.

+ J'ai trop aimée l'emplacement de l'hôtel presque au centre on a pas besoin d'aller loin pour trouver ce qu'on cherche.

- Ils sont très gentils et dès qu'on a besoin d'aide ils sont là. Je remercie tout le monde et j'y retournerai.

+ Merkezi yerlere yakındı , otel çalışanları çok güler yüzlü ve yardımseverler .

+ Завтрак был невкусный, расположение -на очень грязной улице ( почти базар)

- Ремонт комнат и замена мебели

+ Çalışanlar çok guleryuzluydu.

- Ama otel odası berbattı. Klima ve tuvaletin sifonu çalışmıyordu. Kuvetin ortasinda bir delik vardi ve banyo yaparken oraya bastığınızda (ki küvet küçük oldugu icin mecburen basiyorsunuz) altından pislik geliyordu. Odadaki havlular kirliydi.

+ Shery very helpful very kind and really enjoyed my stay . The hostel was very clean and comfortable, I would recommend anyone who is coming to Cairo to stay here

+ Our stay at this property was unfortunately a very disappointing experience. The first room we were given was not clean, and overall the facility felt old and poorly maintained. The bed was extremely hard and very uncomfortable. Hot water was a serious issue; we had to wait around 30 minutes each time and even then it was inconsistent and not reliable. This made our stay quite difficult. On the first day, we requested a cancellation due to these issues, and the owner initially agreed. However, the next day we received an email from Booking stating that no agreement had been reached with the property, and we were forced to continue our stay. This situation was very frustrating and unprofessional. Overall, we would not recommend this place to anyone looking for a comfortable and hassle-free stay.

+ Vstřícný personál..

- Vybavení hotelu je poněkud omšelé, i když funkční...

+ Le personnel

- Le lit n’est absolument pas confortable et l’hygiène n’était pas a la hauteur

+ The only good point about the hotel was housekeeping and front office staff; they were kind.

- First of all, don’t be fooled by the hotel’s photos. It doesn't have a Nile River view terrace. The hotel’s general manager (Carlos or sth like that) told me that the terrace actually belongs to their other hotel! The window of my room was looking out onto a light well-no sunlight, much noise. The air conditioner was useless. The socket next to the bed was too loose so that charger adapter couldn’t fit in and kept falling. Bathtub's ground was broken, black dirt was constantly coming out from there. The bed was as hard as a rock. Instead of putting a duvet cover on the blanket, they placed a sheet underneath it, which kept slipping all the time. You can see these in the photos. More importantly, the hotel’s general manager is completely unreliable. I arranged for two days of tours with him. First day's tour was driver only and it was perfect. Second day's tour was a guided group tour of West Bank and East Bank. Other five participants from other hotels were only going to visit the West Bank, but my agreement included the East Bank as well. The tour guide was basically just a decorative figure, he didn't tell enough and let us roam freely. Then he took me to an open buffet restaurant for lunch. For the small variety of food that wasn’t even fresh and tasted terrible, they asked for 600 EGP! And that’s not all. The guide said East Bank was not part of the agreement with hotel manager and I would go with the driver. Then he left. He didn’t even have an official tour guide badge, I doubt he was working legally. On top of that, the other ones had paid 500 EGP per person for the tour while I paid 1950 EGP! The driver has taken me to the East Bank and I visited the temples by myself. I contacted the hotel manager and asked for a refund. After a lot of effort, he returned only 800 EGP. In short, none of this was fair. Do not trust either the hotel’s photos or its general manager. If I had stayed longer, I'd have reported them to the tourism police.

+ 洗濯を1着15EGPでしてくれました。

- 冬に滞在しましたが、シャワーの温度が低く寒かったです。

+ Buena ubicación, cerca del gran bazar.

- Habitaciones muy viejas y en mal estado

+ Personel çok ilgiliydi. Bize çok yardımcı oldular. Özellikle Carlos a çok teşekkür ederim