Mostro 1 segnalazione · 1 negli ultimi 12 mesi
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Confermato Hostelworld
Disappointing stay and poorly handled bed bugs. Sadly my bed was unclean with clear signs of bed bugs. They moved my bed but denied any chance of bed bugs (which is obviously silly as bed bugs can occur anywhere). The worst part was staff were very unempathetic to me being upset. After a while they did agree to clean my things and gave a partial refund. Overall, bed bugs happen, but the staff made a stressful situation more stressful and did very little to make the bed safe for the next person.