Bologna · Italy
Il Castello Hostel Boutique
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Slechtste beoordelingen
We were not very pleased with our experience at the hostel overall. Location was fine. We were a bit late on arrival and strict check in window meant that they charged us for the whole night - despite the fact the terms listed an late check in option available for 10 EUR. When I requested this with fair notice, staff were unhelpful and denied request with no explanation. Left us out of pocket and stuck in the new city. Towel was dirty with dried mucus and bed was not comfy. Wouldn't retur...
The receptionist was very rude, and the owner was also impolite. After I checked out, I came back to use the bathroom. I told them, “I will just close the zipper of my bag and then I’ll leave,” but the receptionist answered in a rude way and said she wouldn’t allow it. When I told them this is not a good way to treat guests, they started arguing with us and raising their voices. They were really disrespectful. The bed sheets and towels were dirty. The bathroom and toilet were not clean. ...
The place was dingy, not clean, and stunk. The reception hours are so horrible that you cannot communicate with an employee when you need to. And the locks do not work. I felt very uncomfortable with the dirtiness of the place, and some other people in my mixed dorm room, but the reception had left and I could not contact them. Overall it is more of a dungeon, and not a hostel.
Poor value for money. Limited check-in hours, outdated & dirty facilities with only three bathrooms, and dorms that can’t be locked. No AC, rooms are hot, and street noise makes sleep difficult. Luggage storage advertised but unavailable due to absent staff.
Rooms not cleaned properly. Bed sheets smelt like body odour on arrival. Air conditioner is long past retirement, meaning the room was too hot to sleep in at night, however this was a positive for me, as I could adapt for my upcoming trip to Vietnam (currently in monsoon season). These two factors combined meant the shared room persistently smelt like a locker room. Bathroom facilities were not very well maintained, toilet paper could be found in the bathroom on a good day. The Wifi worked.
AC doesn’t work. The room had no lock. The door on the inside never shut properly. Booked an 8 bed but they had added an extra bed turning it into 9 beds. The location is semi decent.
Die Lage ist leider das einzig wirklich gute an diesem Hostel. Es ist bei meiner Ankunft nicht besonders sauber gewesen, außerdem gibt es keine Küche und der Aufenthaltsraum ist sehr dunkel und ungemütlich. Für eine Nacht direkt im Zentrum okay, aber ich würde es wirklich nicht empfehlen.
The location is unfortunately the only really good thing about this hostel. it was not very clean when i arrived, besides there is no kitchen and the living room is very dark and uncomfortable. for a night right in the center okay, but i really wouldn't recommend it.
This was the most expensive hostel I have ever stayed in… sadly it was also by far the worst. Be aware that you can’t store you luggage in the hostel, even if it’s just a small bag. They will just send you away until you can check in. There is also nobody at the reception from 9pm till 9:30 am in the morning. That didn’t feel safe to me. There is no age limit, if you care for that. Prepare to stay in a room with mostly over 50 year old men. Bathrooms, especially showers weren’t good.
No dryer, empty vending machines, the bed itself doesn’t have plug or usb, big key you have to carry around, and I arrived before 4pm which is the last check in time but no one answered the bell and I had to wait outside of the hostel for 5 mins in the cold weather and if I didn’t call them I think my booking would have been cancelled. Hostel itself is clean but old and dark all the time.
Rude Staff Not willing to help with anything. Kitchen is always closed, although it is perfectly functional. Check in is just possible until 19 o’clock. Not allowed to bring skate boards, bikes or any other sport stuff into the rooms, so you are supposed to leave it outside on the street. The cleanness in the washrooms and rooms is fine.
Recente beoordelingen
They empty my box with values because they have to change the room (unexpected disabled person). But, the room was occupied only by this person. So it was possible to wait my return. It's à bit rude.
Se paga por lo que se recibe. Cumple si necesitas pasar una o dos noches. En resumen, está ok en términos de “calidad/precio”
You pay for what you get, you pay if you need to stay one or two nights, in short, it's okay in terms of quality/price.
Gut für eine Nacht, aber KEINE KÜCHE und nicht sehr sozial. Man hat außerdem kein eigenes Leselicht oder Ähnliches, aber alles in allem war’s ein guter Aufenthalt.
It's good for one night, but NO CUTTER and not very social, and it doesn't have its own light or anything like that, but all in all it was a good stay.
Everything was ok. It would’ve been perfect with a small kitchen with a microwave and utensils. Otherwise, worth it anyway.
Really strange hostel, in terms of location and cleanliness it’s perfect but there is no any kitchen equipment, even a boiler or a fridge. The wifi wasn’t that great as well so if you have work to do then it’s better to use your connection.
Fine hostel it was more of the bathroom and expect the hallway of the hostel at night to be dark. One of the showers the head is loose so you have to hold it the whole time. The outlet situation wasn’t fun either with no space for charging your phone near you.
Ottimo come ostello per dormire per qualche giorno, appunto come giusto sia un ostello, il personale è disponibile ed efficiente e la zona è ottima
Great as a hostel to sleep in for a few days, just as good as a hostel, the staff is available and efficient and the area is excellent
Sono rimasta sorpresa in senso positivo da quest’ostello, che è meglio in realtà che sulle foto. La mia esperienza è stata soddisfacente: ho soggiornato nel dormitorio femminile, dove era incluso anche l’armadietto. L’ostello è molto sicuro, la posizione in città è ottima, a 5 minuti dalla Piazza Maggiore, il personale gentilissimo e la pulizia è adeguata nei bagni e soddisfacente nelle camere. Ci tornerei volentieri!
I was surprised in a positive way by this hostel, which is better in reality than on the photos. my experience was satisfactory: I stayed in the women's dormitory, where there was even the wardrobe. the hostel is very safe, the location in the city is excellent, 5 minutes from Piazza Maggiore, the staff is very nice and the cleanliness is adequate in the bathrooms and satisfactory in the rooms. i would like to visit it!
Chambre : Peut mieux faire sur le mobilier Grands casiers avec cintres et clé Les lits sont faits Pas de lampes individuelles et prises difficiles d’accès pour les lits en hauteur Salles de bain : Serviette fournie Pas de sèche cheveux Espaces communs : Pas de cuisine Espace pour manger
Bedroom: Can do better on the furniture Large lockers with hinges and key Beds are made No individual lamps and hard sockets for high-rise beds Bathrooms: Serviette provided No hair dryer Common areas: No kitchen Dining space
I only stayed one night but it was decent! Friendly/understanding staff, clean bathrooms, and everything else was great. For the price i paid it was absolutely worth it!
We were not very pleased with our experience at the hostel overall. Location was fine. We were a bit late on arrival and strict check in window meant that they charged us for the whole night - despite the fact the terms listed an late check in option available for 10 EUR. When I requested this with fair notice, staff were unhelpful and denied request with no explanation. Left us out of pocket and stuck in the new city. Towel was dirty with dried mucus and bed was not comfy. Wouldn't retur...
Muy buen servicio, todo muy limpio. La habitación privada estaba muy bien para quedarse una noche
Very good service, everything very clean, the private room was very good for a one night stay
The receptionist was very rude, and the owner was also impolite. After I checked out, I came back to use the bathroom. I told them, “I will just close the zipper of my bag and then I’ll leave,” but the receptionist answered in a rude way and said she wouldn’t allow it. When I told them this is not a good way to treat guests, they started arguing with us and raising their voices. They were really disrespectful. The bed sheets and towels were dirty. The bathroom and toilet were not clean. ...
La mia stanza era divisa da quella accanto con una parete di vetro, quindi si sentiva ogni conversazione e la sera non era piacevole. I bagni erano spesso pieni di acqua nel pavimento e c'erano asciugamani senza padrone. L'unica cosa positiva è che è vicinissima al centro e a 15/20min dalla stazione, va bene se si è di passaggio e non c'è altra scelta
My room was divided from the next one by a glass wall, so I could feel every conversation and the evening was not pleasant. the bathrooms were often filled with water on the floor and there were towels without a master. the only positive thing is that it is very close to the center and 15/20min from the station, it is fine if it is in passing and there is no other choice
Sono stata bene, mi sono sentita a mio agio e il personale davvero fantastico
I was fine, I felt at home and the staff were really fantastic.
The house is located very central! It's not even 5 minutes to the main square! The staff was very nice and friendly! The room we were staying was clean, just the bathrooms (you share them with both female/male) have not been that clean. Also on the website they told us the reception closes at 19:00 and than they write us a message it´s 17:00.
Very well located. Unfortunately check-in is possible only in particular moments and not after 7p.m. which makes everything more difficult. Not particularly cozy or clean, but it's ok if you stay there for a short time and you just need a place to sleep. In my opinion it's a bit too expensive for beeing an hostel for what it's offering
The place was dingy, not clean, and stunk. The reception hours are so horrible that you cannot communicate with an employee when you need to. And the locks do not work. I felt very uncomfortable with the dirtiness of the place, and some other people in my mixed dorm room, but the reception had left and I could not contact them. Overall it is more of a dungeon, and not a hostel.
Staff was great and very helpful. Unfortunatelly the kitchen was completely unavailable and many things were just out of order. Luckily the toilets and some showers are still functional, although not exactly appealing. That said, the location is fantastic and Bologna too. I still consider returning even to this hostel as I find it cost-effective (in comparison to other offers).
A great location in terms of where in the city you are, but the hostel itself leaves a bit to be desired. No air conditioning (which is normal in italy) but makes the rooms feel awfully stuffy.