Matera · Italy
L'Ostello dei Sassi
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Got eaten alive by bed bugs very badly & possibly something else, floors in common area & kitchen were not noticeably cleaned for a couple days in a row, dorm is separated by a curtain; expect noise & light Kitchen had one hot plate for one person to cook at a time, lack of storage and utensils, & no way to label your food properly Bathrooms were ok but the water for the shower was not separate so there were temperature issues every time. Lockers are not that secure with an open back to a wall.
Bedbugs :(
Bed bugs are on the way:
Las camas o colchones estaban con chinches o algo similar , quede todo picado aunque a otros huéspedes no les pasó nada, a mi me quedaron muchas picaduras y dolor
The beds or mattresses were covered with bedbugs or something similar, I was all bitten although nothing happened to other guests, I was left with many bites and pain
O hostel é cheio de percevejo, tive de ir ao hospital para curar de tanta picada que levei, estou assumindo remédio sob recomendação médica. A recepção só tem pessoal das 9:30 as 19:00 horas.
Don't stay here. Bed bugs are present...the atmosphere is non-existent as it's mainly 40-50 year old people in the dorms. The place smelt, lockers weren't very secure, floors dirty. Overall the hostel didn't look like it should be open anymore.
This hostel is chronically infested with bed bugs, in every room, on both floors, in the annex and in the common area. Looking at other reviews, the problem has existed for years. The management is well aware of the issue and has a list of excuses pinned to the wall for the receptionist to use when people complain. The hostel does take measures to try to address the problem, but they aren't working. The hostel should be closed, beds replaced and everything repeatedly fumigated.
Keine Steckdosen am Bett. Mein Bett war belegt als ich angekommen bin. Auf Rückfrage über Whatsapp hab ich keine Antwort bekommen.
My bed was already booked when I arrived, and I didn't get a reply to my WhatsApp request.
No USB or sockets in bed, it seemed like a prison... The only good thing is that it was close to the center... For the price is a very bad choice
I had bedbugs in my bed. Electrical outlet near my bed didnt work. I sent email when I will come and noone was there. Exhually that can be much better,
BED BUGS, please don't stay here. I wish I read the reviews. I was moved room because my dorm mate found bed bugs and I got about two hours sleep in my new room before I felt them. When I turned on my log g there were two on the bed and I had already been savaged. When reception opened I asked for my money back and you could tell this happened all the time, there was no fuss no apologies just cash given back and sent on my way. DON'T STAY HERE.
Recente beoordelingen
El personal muy amable!
The staff is very friendly!
Got eaten alive by bed bugs very badly & possibly something else, floors in common area & kitchen were not noticeably cleaned for a couple days in a row, dorm is separated by a curtain; expect noise & light Kitchen had one hot plate for one person to cook at a time, lack of storage and utensils, & no way to label your food properly Bathrooms were ok but the water for the shower was not separate so there were temperature issues every time. Lockers are not that secure with an open back to a wall.
ottima struttura
This is a very nice structure
I only stayed one night, but there was no hot water (it was in the evening when the reception was closed so no one to ask about it). The rest was OK, hopefully this was just a one time issue.
Bon hostel, même si l'intimité n'est pas le mot d'ordre. Il ne faut pas être dérange de dormir dans un grand dortoir, il n'y a pas de prise près des lits et les couvertures sont très fines. Mais l'accueil est très agréable, et la location est parfaite pour visiter Matera.
Good hostel, even if privacy is not the watchword. you should not be bothered to sleep in a large dormitory, there is no socket near the beds and the blankets are very thin. but the reception is very pleasant, and the location is perfect to visit Matera.
Zeer leuke hostel. Slaapzaal heeft wel veel bedden (18). Zeer propere keuken en gezellige gemeenschappelijke ruimte.
Slaapzaal has many beds (18).Zeer propere kitchen and cozy common space.
Un lugar increíble y la atención por parte de los encargados es única! sin duda volvería a hospedarme con ellos
An amazing place and the attention from the managers is unique! would definitely stay with them again
Very good location and overall not that bad but the showers were full of mould and the kitchen wasn’t clean (but that’s the guests responsibility)
Bedbugs :(
Bed bugs are on the way:
Las camas o colchones estaban con chinches o algo similar , quede todo picado aunque a otros huéspedes no les pasó nada, a mi me quedaron muchas picaduras y dolor
The beds or mattresses were covered with bedbugs or something similar, I was all bitten although nothing happened to other guests, I was left with many bites and pain
I had a wonderful time in Matera and this hostel made my time there so easy and enjoyable. The staff were so kind in general and really generous with their time in explaining their town and region to me and where some nice places to go might be. Dining recommendations were great, also advice about beaches in neighbouring Puglia Prov. really made my trip in this part of Italy a beautiful experience. I am very grateful and recommend this hostel, its clean and orderly facilities to everyone.
fantastic
I recommend this place. The staff was super friendly and helpful. The location is excellent. Facilities are kept cleaned and well maintained
Keine Steckdosen am Bett. Mein Bett war belegt als ich angekommen bin. Auf Rückfrage über Whatsapp hab ich keine Antwort bekommen.
My bed was already booked when I arrived, and I didn't get a reply to my WhatsApp request.
Small but confortable to stay a single night and see the city like I did. Meet some nice people. The showers are ok, but the beds could use some curtains between them.
Todas las estrellas. Sin dudas Andrea y Rocco son unos anfitriones encantadores e hicieron que mi estadía se extendiera otro día más. Bien ubicado, lugar impecablemente limpio, Andrea y Rocco siempre dispuestos a ayudar en lo que necesites, la cama estaba cómoda. No hay mejor atención como cuando se es atendido por sus propios dueños. 💚
All the stars. undoubtedly andrea and rocco are lovely hosts and made my stay extend another day. good location, spot impeccably clean, andrea and rocco always willing to help with whatever you need, the bed was comfortable. there is no better care than when you are cared for by your own own owners.
Heel erg fijn hostel. Heel erg gezellig, personeel verdient 10 sterren. Redelijk schoon, beetje oude maar complete keuken. Fijn, nieuw bed. Geen opladers bij de bedden, maar daardoor ga je met iedereen kletsen in de woonkamer:) Heel erg leuk, en Matera is prachtig!
Very very nice hostel. very very very friendly, staff deserving 10 stars. reasonably clean, beetje old but complete kitchen. nice, new bed. no opladers by the bedden, but thanks to that you will meet everyone kletsen in the living room:) very very nice, and Matera is prachtig!
Hostel is in a great location for exploring the sassi but it is a good 40min walk from the bus. No chargers near to the beds and it is just one room that everyone sleeps in which could be interesting when it’s busy! Easy self check in and good kitchen.
Ho trovato molto spiacevole che lo spazio comune (armadietti, cucina, tavolini, divani..) fosse nello stesso spazio dei letti per dormire perchè questo ha fatto sì che le persone entravano nello spazio ad ogni ora della notte, parlando ad alta voce, accendendo la luce, facendo rumore con valigie e armadietti e che questo disturbasse notevolmente il sonno di chi già a letto. Consiglio un miglioramento della gestione di questi spazi (almeno delle regole sull'orario per luci/rumori)
I found it very unpleasant that the common space (closets, kitchen, tables, sofas...) was in the same space as the beds to sleep in because this meant that people entered the space at any time of the night, talking loudly, turning on the light, making noise with suitcases and closets and that this significantly disturbed the sleep of those already in bed.
Nice hotel in the sassi of Matera.