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STAY AWAY! The staff made my stay terrible. They were nice at first, setting me up with a Ha Long Bay tour. However they contradicted themselves constantly and were tremendously unhelpful in the end. I was told that I couldn't book 2 extra nights, yet Hostelworld showed 2 nights available. I was told to stay at their sister hotel and have breakfast at their hotel. When I went to book the sister hotel, that was no longer an option. They also wouldn't let me store my bags while on the tour.
+ Location
- Incredibly loud, it was like being on the street and the street is quite busy. It was also very cold.
+ The room was quite expensive compared to what I experienced in Hanoi. The room was comfortable but with no window. And it was not notified in the description that I would be without a window. But the biggest problem is that the hotel lost most of my laundry basket. It came back the next day with only half my stuff. I had to leave very quickly to take a bus to my next destination Then I wrote two messages to the hotel and got no answer. I am very unhappy with the service at the hotel. Firstly they lose my washing then they don’t even answer to me to try to settle the issue. The service is really bad. I would not recommend
+ The only good thing about the hotel is the people and location.
- Very unclean and lots of insects and very dirty bed and sheets, hair and ants everywhere
+ The staff were very nice and helpful, and the location was great, walking distance to everything in the old quarter.
- The room was very small, and we could hear everything that was happening in the hallway and in other rooms. The walls were very thin and not soundproof at all. The room had no ventilation and there was mold in the bathroom. The shower drained so slowly that the whole bathroom floor flooded every time we showered.
+ 地点真的好，离同春市场很近，晚上市场外的宵夜排骨粥很好吃，员工招呼的态度也极热情，床的软硬度适中
- 沙发好似有跳蚤，越坐越痒，还好在房间的时间不多，浴室整体都很老旧
The building is quite old, so please don't anticipate it looking exactly like the pictures. During our initial night's stay, we had a restless sleep in a windowless room that was exceptionally damp. Despite the presence of an air conditioner, the air quality was not conducive to healthy breathing. Fortunately, on the second night, we were moved to an upgraded room with a window to make up for the inconvenient. Overall, I would not recommend this place.
We've booked a private room for six people, but when we arrived at 11pm, we've got a room, which was suitable for only four people (one Double-Bed and two single beds). Communication in English was difficult. Ventilation from toilet is blowing into the bedroom. Breakfast was below average.
+ Das Personal ist super lieb und extrem Hilfsbereit - ein großes Lob. Tägliche Reinigung und sehr zentral gelegen
- Das Zimmer war sehr eng und für zwei Personen mit Gepäck nicht zum verweilen gedacht. Es war sehr hellhörig und man hatte das Gefühl die anderen Menschen stehen bei einem mit im Zimmer. Vom Verkehr war nichts zu hören. Das Bad war sehr in die Jahre gekommen und das Wasser ist extrem langsam abgeflossen. So stand zeitweise das ganze Bad unter Wasser. Sehr unangenehm, vorallem wenn zwei Personen hintereinander duschen möchten. Das Zimmer hatte kein Tageslicht. Geschmacksache, und hat es aber gefehlt
Recente beoordelingen
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+ The staff were very nice and helpful, and the location was great, walking distance to everything in the old quarter.
- The room was very small, and we could hear everything that was happening in the hallway and in other rooms. The walls were very thin and not soundproof at all. The room had no ventilation and there was mold in the bathroom. The shower drained so slowly that the whole bathroom floor flooded every time we showered.
+ La disponibilité du personnel qui est très gentil Le lieu central
- L'odeur dans l'hôtel Forcément proche de la ville donc assez bruyant (à 7h du matin il y a les hauts parleurs avec les infos locales ce qui est normal au vietnam mais c'est bon à savoir) Pas d'aération dans la salle de bain.
+ נהנתי משישה לילות במקום בטוח, נקי ונעים, במרכז הרובע העתיק. הצוות והמנהל היו נהדרים. האירוח היה ברמה גבוהה.
+ הכל מאוד מקצועי וברמה טובה.
+ Staff were amazing, good location and close to amenities. Would come back here again, served its purpose and was comfortable.
+ Hotel had a lot of old charm. It was a good location for walking around the old town. The stuff were helpful answering questions and provided extra pillows when I asked for with no problem.
- The carpet is a bit old and dirty looking would be nice to have that replaced and the couch also was a bit stained
+ Location was good not far from all main areas and wasn’t loud from main road either. Clean comfortable hotel and staff were really kind and helpful. Would definitely stay again.
- If I have to pick on something the balcony wasn’t too big but was not a problem for us.
+ Personalen var supertrevlig. Kunde bra engelska och alltid hjälpsamma. Vi utökade 2 nätter och bokade även en till natt efter vår loop. Man kan lämna in tvätt för 40K/kg. Levererades samma dag. Städarna gjorde ett otroligt jobb varje dag också. Vi lämnade ganska stökigt någon dag men det ordnade allt ändå.
- Det var lite fuktigt i rummet då det inte är något fönster att öppna utåt. Lite mögel på badrummet men inget som störde oss. Bra boende för det priset.
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+ The staff were very friendly & helpfulm. Good location.
- I'm satisfied with my stay.
+ Good value for money in old Hanoi
+ We stayed here 3 times for a total of 6 nights while exploring Northern Vietnam, and were impressed with the excellent customer service from Ken and his colleagues. Not only did they store our bag for over a week, but delivered it straight to our room when we returned. They also accepted Grab Food deliveries for us while we were out. Ken made helpful suggestions for our DIY planning, and arranged our transportation to Mai Chau and Ha Long Bay at a fraction of what the cruise company charges. It was charming how the staff opened the lobby door for us every time - a nice personal touch. When we returned, they even remembered our names! Each time we stayed in a different room type based on the availability of complimentary upgrades. Standard double room 302 is quieter as it's at the back away from the street, and best for a single guest or a cozy couple as the bed occupies most of the room, with a narrow passage to walk around it. Family room 101 has good views of the street below from the small balcony (standing room only) and the adjacent desk; however, being closer to the action means more of the street noise carries in. The mattress on the single bed was softer and more comfortable than the firm large one, both of which leave a narrow passage to get around. Executive room 501 doesn't have a balcony and the street noise is audible through the window, but it was our favourite because of the spacious sitting area with a very firm love seat and coffee table. All the bathrooms were similar in size and design, with plenty of toiletries, hot water and good drainage on the floor for the shower. It's a wet bath (without partition), but there's nice slider shoes and a extra towel to wipe down the surfaces after you dry yourself. As with many buildings in the Old Quarter, the elevator starts after an initial flight of stairs from the lobby, which may not be ideal for persons with limited mobility.
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+ Its near to the night market
- The toilet has some smell
+ The best thing for me , was the helpfulness of the staff, they spoke excellent English and nothing was too much trouble. It sits in a very handy location too.
- For an older person like me , it was a bit noisy from motorcycles tooting and general noise from a busy area
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