Urban Garden Hostel

This hostel had BEDBUGS. We booked multiple rooms, and bedbugs were found in each. They later confessed that they also had bedbugs the week before in one of the same rooms "but they cleaned the room", and they also had a bedbug problem last summer. Also, i had to sleep on the floor because the railing of my bed was broken. They did not tell us this beforehand.

The location of the hostel is quite inconvenient, quite far from the coast and tourist areas. The staff was friendly. The air in the room was bad and at the same time it was very cold at night and because of that it was impossible to sleep. But the worst thing is that I was bitten by bedbugs in this hostel. Instead of using a duvet cover, they just give blankets without any cover. which are obviously never washed. It is very unhygienic and there, obviously, there can be not only bedbugs but also something worse. Terrible, fix it

Booked but did not stay here due to the recent reviews about bed bugs. I wouldn’t risk it and you should book somewhere else.

HORRIBLE!!!!!!! I’ve never seen so many bed bugs in my life. I had so many bites and out of my 3 days in Lisbon, I wasted two afternoons washing and cleaning everything I had. Worst hostel bed experience so far. It was traumatized. Now, every time I stay in a hostel, I have double check everything. Just horrible! 🤢 The only consolation is the people who volunteer here are really sweet, but the owner needs to do some fumigation and deep cleaning. It’s a health hazard and spoiled my Lisbon experience for sure.

BEDBUGS. Based on other reviews they’ve had them for well over a month and I was NOT informed. Old building just quite nasty in general

Worst hostel we have EVER stayed in. Showers are not connected to the bedroom and have massive amounts black mold. Workers will barge into your room without knocking in the early hours of the morning to turn the AC off even if you asked multiple times for it to be on. We booked the female only dorm and were paired with a 40+ year old women who refused to have AC on. The solution was for us to change rooms to a mixed dorm (which we did). Female dorm had a black sheet of paper to block the Sun from coming in on one side and nothing on the other. After one night of our stay we checked reviews from another platform to find out that someone got bed bugs from this hostel 4 days before our arrival!!!!! After reading that, we decided to leave. After telling receptionist that we are leaving because the place is disgusting and has bed bugs they said “ok” and didn’t even try to deny the bed bug comment.

We had three beds reserved and two had BED BUGS 🐛 That's absolutely disgusting and not acceptable. We meet with 3 (!!!) other people who also reported Bad Bugs in their beds. We will not come back.

Hi! I am coming from London in 15th may. I am worried about the bedbugs. I can’t get refund due to the policy so could you use the spray for the bedbugs? Thanks! I have severe allergy to them if i am bitten i could die!

The accommodations were unsatisfactory. The building and room were not clean, and the kitchen lacked necessary equipment. The staff were unable to address concerns effectively. I reserved an accessible room but was assigned one on the third floor without elevator access. Additionally, the window in the room was inoperable, requiring visits to the main building to request air conditioning adjustments, as remote controls were not provided. So far, there have been no issues with bedbugs

Alerte punaise de lit !! Be carefull : bedbugs!! J y étais la semaine passée et j ai eu des piqûres sur tout mon corps. Grosse infestation et pas vraimenz de réaction du manager.

I got bedbugs here twice. The first time they switched my room and refunded me for only one of the two loads of laundry i had to do to remove the bugs. Then, for my third night, they switched my room again and I got bedbeds in the third bed. Should have left immediately after the first incident, but there was no where cheaper to stay. Overall hated my time in Lisbon because of this unfortunate experience, and they never refunded me after I sent two follow up emails begging for anything back after two bed bug cases. Be warned, they can't do anything to fix bed bugs except replace all of the mattresses. It's a hassle for sure.

!BED BUGS - RUN FROM THIS HOSTEL! I booked 5 nights in this hostel, The first night I started feeling some scratching on my body. I paid attention but thought it was the blanket that was scratching me. The second night I really couldn’t sleep so I switched on my phone light and discovered the bed bugs/ punaise de lit/ chinches. I have marks all over my body. This is a trauma you better not have, don’t come here if you want to avoid this situation! ¡THE MANAGER OF THE HOSTEL DOESN’T WANT TO RESPOND FOR THE SITUATION !

Stayed here for 3 nights with 2 friends, we stayed in the detached building wish I regret badly! It is and old style building shared with other local residents about a 3 minute up hill walk from the actual hostel. It is a bit sketchy at night time a lot of dodgy looking blokes hanging around the place. As for the room well firstly to get to the room there is no elevator you have to climb 3 levels to get to the room. Rooms themselves aren’t all that but I suppose you get what you pay for! They are quite small but feel bigger because the ceiling is so high, which speaking of the bunk beds are very high off the ground to cater for the high ceiling so if you are on top and are short good luck! They squeak and shake a lot any slight movement from the person below or above you and you will be feeling it. Bedding- bedding is probably up there with the worst i’ve seen before we even got settled in my friends and I were staring at our bedding debating wether or not it was clean because it certainly didn’t look it so we opted to sleep in our clothes especially after seeing plenty of reviews about bed bugs! But in saying that we didn’t encounter any bed bugs I don’t know wether or nots its because we wore clothes im not entirely sure. Pillows were uncomfortable your head just goes straight through it and mattress’s weren’t all that either but I suppose you dont spend too much time in the room! Bathrooms-Toilets and showers were always cleaned every time I had to use one, a cleaner comes in everyday and cleans them they have a schedule book behind the door so you can see when it was last cleaned. Showers are so good probably the best shower I have ever used in a hostel by far! Bathroom is pretty spacious and plenty of hooks to hang clothes and towels from! A few things to note- -Have to pay €10 security fee for key card and that had to be in cash! - city tax can be paid by card -one of the staff members comes into your room unannounced no knocking of the door or calling out or anything every morning to make sure the aircon is off! We thought that was really and invasion of privacy as one time we were getting changed and he had done this everyday we stayed, and we thought it was odd as it was freezing cold and we had no reason to have it on!

Bed bugs. My arm is covered in bite marks. This appears to be a recurring issue. Also, they don't wash their sheets properly.

Worst hostel experience ever. The beds have bedbugs, not clean at all.. We made a reservation for a large group and got put with strangers when it was not necessary, they tried to put us in mixed bedrooms when We have already asked for only girls. Several people from the group got biten by bedbugs, like more than 50 bites each… just awful… never going back.

Horrible. We booked as a large group and one of the 4 bed rooms had BED BUGS. At first nothing was really done about the situation, the staff didn't really know what to do, one of the girls in the room was COVERED with bites all over her neck, face and arms.we had to request for the rooms to be changed, and ask for a refund but all round not a great situation. No facilities to wash their clothes either nor was a solucion given. Just hope no one else ends up in that room. The staff could've dealt better with situation and a protocol for these things should be put in place.

There were bed bugs in the rooms of some of our friends who stayed, multiple people were covered in bites (arms,face, legs) and the staff wasn’t very helpful in helping her with the situation other than moving her room. She wasn’t offered a refund at all and there are no facilities to clean things properly after bed but exposure. We left on Sunday, but some friends of ours stayed there again on Sunday night and told us they put 4 new people in the bed bug room without having cleaned it properly. I tried to attach a photo with the bed bug bites, but Google said it violated their policy and wouldn’t allow it. Avoid this hostel unless you want to deal with similar problems!!!

I got the bedbug bite. But nobody in there felt responsibility. And poor wifi and noisy outside(cause cars) and inside. There isnt fresh air. Breakfast is poor. Terrible memories in Lisbon. Poor location. Dirty and uncomfortable bed, and elecricity was so poor. I thought this hostel is just like jungle