Mostrando 9 relatos · 4 nos últimos 12 meses
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Confirmado Hostelworld
Stayed on 10/2 in female dorm, ended up with 20+ painful bed bug bits and accidentally transferred to a friend after leaving. I lost a day getting new luggage and cleaning or throwing out everything. While the hostel had some nice features (courtyard, healthy breakfast, secure storage lockers) I wouldn't stay there again. I only got mngt attention and refund after leaving a bad review and being asked to take it down...! Apparently they do weekly bedbug checks but other reviews show similar issue
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Confirmado Hostelworld
Very quaint place right in the heart of the small streets of Napoli, very helpful staff upon check-in and check-out, cute tiny breakfast, there is absolutely no bedbug infestation as some suggest. Very cool and diverse travellers in dorm, unforgettable.. I reiterate there is no bedbug infestation but there was a notice for a cockroach infestation clean up 2 weeks ago, but i saw no cockroaches but minus point, bc people want to know before booking. For the rest, best hostel in Napoli i visited!
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Confirmado Hostelworld
Great stay, super lovely and welcoming staff and facilities / rooms are Morden and comfortable. Huge downfall is that the female dorm was infested with bedbugs, leaving me with several bites and infested clothes as well. The staff was very helpful when faced with the situation and offered to clean my clothes + ensured to call pest control promptly which comes to do weekly checks anyways. Check beds and surroundings carefully in check-in.
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Confirmado Hostelworld
Overall, this is a great hostel. It's in a great spot in Napoli, within walking distance of most of the neighborhoods you're likely to spend time in. The rooms were comfortable, and spacious. Access to rooms and lockers is with a bracelet. A good social vibe and friendly staff. HOWEVER, I did encounter bed bugs (Room Si). Staff did hot wash and dry my belongings and give money off, but didn't move me immediately. Bed bugs happen at hostel. But exercise caution and check your bed and bedding.
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Confirmado Hostelworld
The hostel is nice, location is nice, and the kitchen is nice. But unfortunately we found bedbugs in our beds. We went to the manager. They helped us washing clothes and offered us a refund. That was very nice of them. But if i tell you there are bedbugs in the room, you should tell this to the whole room and you can’t just clean it and let people sleep again in the room. That gives me the feeling u don’t want to solve the problem and just ignore it. Please fix your problems!
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Confirmado Hostelworld
i was there from the 12-14 july and ended up with bed bug bites all over myself ! property was great and staff were friendly, but the bed cleanliness was not that great.
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Confirmado Hostelworld
Todo muy lindo, la gente que trabaja ahí es buena onda, el lugar es limpio y está bien ubicado, me gusta la tecnología del brazalete para abrir las puertas, lo único que agregaria es cortinas en las camas para más "intimidad" y el agua de la ducha que sea caliente. Lo único malo es q me picaron bedbugs pero puede haber en todos lados.
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Confirmado Hostelworld
Nice hostel, although had a few people in my room worried about bed bugs and one was saying they had them the previous night and the hostel had deep cleaned the room. So was glad I just stayed one night! Otherwise everything was pretty okay, breakfast was pretty decent for a hostel free breakfast too!
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Confirmado Hostelworld
Would not recommend this hostel as it did give us bed bugs. The staff moved our room on the lastnight of our stay and the next morning as we were checking out the exterminator was waiting to spray the bed down. We were not offered any sort of refund or compensation for this even after emailing and attempting to contact the hostel. would not recommend!