Summer House Melbourne

- Avoid this hostel. Very poor management by Marie, she can’t handle people and obviously not a hostel. There was a serious flea infestation in our room (photos available), when we reported it, the situation was handled very poorly by her. Housekeeping threw away our labelled food by mistake, when we asked for the refund, she wouldn’t even care. There’s no common areas to chill after 8pm, which makes the place even worse. Overall, very bad management and an uncomfortable place to stay. So many rules, it’s like a prison not a place to have fun. Would not recommend at all.

+ They make you 20 dollars discount if you put a good review, so don't believe those 10 star reviews.

- The staff was rude and racist. The kitchen never had coffe, most of the people don't follow the rules, but if they are European they will get a warning as the most harsh action. On my last day the assistant manager was shouting and fighting with another guest in the stairs, everything is bizarre

+ Le rooftop

- La réception

- No clear instruction on booking.com that's its for 18yrs+ only, and was forced to cancel the booking without refund.

+ rude bitches at the front counter

+ N/A

- This property has the most uncaring and money driven management I’ve ever encountered. I had to cancel my travel plans because my friend that I was travelling with got sick, and I’d accidentally double booked, one on another site which I had cancelled and one on Booking.com. When I realised, it was only 1.5 hours past the free cancellation period. I contacted the property straight away, explained everything, and asked for a simple fee waiver. They refused without hesitation. No understanding, no flexibility, nothing. I asked to speak with the manager, who couldn’t even be bothered to come to the phone, just hid behind the staff and let them say “no” on her behalf. Their attitude makes it clear, they don’t care about customers, only about squeezing money out of people any way they can. Keeping a full payment over a 1.5 hour delay is ridiculous and tells you everything you need to know about how they operate. If you want to be treated fairly or with even basic respect, avoid this place entirely. They will happily take your money and give you absolutely nothing back, not even basic human decency.

+ Nothing

- Extremely rude staff

+ Rien

- TOUT, Nous avons eu une très mauvaise expérience dans cette auberge. La pire auberge que j’ai connue. Expulsés soudainement à 19h, sous la pluie, juste parce que mon copain est rentré chercher un sandwich avec sa batterie de vélo. Aucune explication logique, aucune humanité, aucune compassion. Le personnel est arrogant et agressif, et invente des prétextes absurdes pour mettre les clients dehors. Un endroit minable, dirigé de manière honteuse. À fuir absolument si vous voulez être traités avec respect. Pendant ce temps, il est “interdit de fumer de la drogue”, mais tout le staff passe son temps à fumer tranquillement sur le rooftop. Hypocrisie totale !!!

+ The mismanagement and lack of planning caused my room to be changed. My mobile charger is missing, and my bath towel has been used. I don't feel safe in this situation. Please look into this matter.

- Really backpackers because of environmental not be friendly

- Booked and payed for a room months in advance got to the location they had no record of my booking only to find it the next day after I had to pay again

+ super clean, good location, clean bathrooms, 4 people dormitory, friendly non-anonymous atmosphere among people!

- loud music from the bar

+ Marie and her staff are really welcoming and helpful, the rooms and common areas are kept really clean and tidy, comfy beds, great showers and the location is perfect. Thanks for having me 😊

+ The hostel is spacious and clean! The kitchen is a great size and the addition of the air fryers makes such a difference. Bed was super comfy and the rooftop is the perfect size for the amount of guests. All the staff and volunteers are so helpful and friendly, anything I needed they were happy to help with.

+ Bathrooms and rooms are clean and secure. Housekeeps are cleaning everything daily and the staff are very helpful

- Avoid this hostel. Very poor management by Marie, she can’t handle people and obviously not a hostel. There was a serious flea infestation in our room (photos available), when we reported it, the situation was handled very poorly by her. Housekeeping threw away our labelled food by mistake, when we asked for the refund, she wouldn’t even care. There’s no common areas to chill after 8pm, which makes the place even worse. Overall, very bad management and an uncomfortable place to stay. So many rules, it’s like a prison not a place to have fun. Would not recommend at all.

+ They make you 20 dollars discount if you put a good review, so don't believe those 10 star reviews.

- The staff was rude and racist. The kitchen never had coffe, most of the people don't follow the rules, but if they are European they will get a warning as the most harsh action. On my last day the assistant manager was shouting and fighting with another guest in the stairs, everything is bizarre

+ Nice place well kept a pleasure to wander around

- Just a bit expensive