Acacia Hotel

La cama tenía CHINCHES y tanto mi hija como yo llegamos a casa con el cuerpo repleto de picaduras. Solo dormimos una noche porque pedimos un cambio y nos llevaron a otro hotel . El personal se preocupó por solucionar el cambio pero es inaceptable pagar por dormir en esas condiciones.

We stayed at the hotel from April 1, 2026 to April 4, 2026 in a quadruple room located in the basement. Already on the way to the room, we were accompanied by an unpleasant smell. Upon entering the room, we had mixed feelings, but we told ourselves we would manage for three nights since we had planned to spend most of our time outside the hotel anyway. The first night passed quickly – we were tired from the journey and fell asleep immediately. However, the next morning we woke up with bites caused by bedbugs. We even saw them crawling on the white bedsheet, which was a very unpleasant discovery. We immediately addressed the situation at the reception. The staff was helpful and changed our room without any problems, although it was again a basement room. The new room was very similar, only with a small window that could be opened. We were not happy about it, but we decided to endure the last night. This unpleasant experience did not ruin our trip. The bites gradually disappeared, and we just hope we did not bring any bedbugs home as a “souvenir.” We kept our luggage on chairs during our stay. We consider the presence of bedbugs a serious shortcoming. We hope the hotel will resolve this issue so it does not happen to other guests

Room 13 has bedbugs. Unfortunately I didn't see them until the morning, and I went to reception to alert them. They said that they needed to speak to the manager and made vague references to a refund. I had an appointment, so I left it with them. A couple of days passed and I messaged them via this platform to see what was happening; in the meantime I had seen other reviews referring to bedbugs (you have to filter the reviews to find them), including one referring to the same room. Their response was that they were doing an 'investigation' and I needed to be patient. Several other messages later, I have many uncomfortable bites (apparently they can take up to 14 days to show up), and although the hotel has now offered a refund, they expect me to send them my card details by email, which I am not prepared to do. In any case, their email address does not work and messages bounce back so I was unable to send them my photographic evidence. I've now heard nothing for 3 days. In hindsight I should have posted this feedback immediately, and I only hope no-one else has been put in Room 13 in the meantime. In future I will stick to the big hotel chains, who at least have a reputation to maintain. I should add that other family members stayed in different rooms and did not suffer the same indignity.

Bedbug issue in my mum's room which the hotel have been delaying responding to or offering reparations. Our room seemed fine but it was a worry and it's a shame they can't be more responsive.

Había chinches

有bed bug, 被叮

There were bed bugs in the mattress of room No. 14.

My daughter found bed bugs in her bed and it looked like although we got fresh towels which could have been bigger the sheets were just straightened our whole 3 night trip and in the height of summer would have expected them to be done daily.

Bed bugs

The room had nothing Deluxe about it (we had the Deluxe double room). After the second night my husband started complaning about itchiness and he got red dots all over his neck, armpits and arms turn out there are bedbugs on the bed!!! We stayed in room G1 that has strange configuration (bathroom is outside the bedroom and is not locked, the pin lock was broken and they said they would repair it but after a 4 night stay it did not happen. I would not stay there again nor would I recommend it.

There were bed bugs and my partner was badly bitten. Avoid this place, its better to sleep on street than getting bitten as badly as my partner was

The staff were friendly, however our room smelt of drainage and I came away haven been bitten by bed bugs. I have emailed the hotel directly but their contact email as given on their website bounced back saying it was not found or is unable to receive mail.

Chinches en las camas. Hemos tenido que pedir cambio de habitación. No es un detalle menor, la limpieza e higiene son primordiales. Aún con los inconvenientes, el hotel no ha compensado con nada ante una falta de este tipo.

It wasn’t very clean, the room was on the top floor which didn’t help my back pain. The room didn’t have a physical card or key, it was a door keypad. And the receptionist said out loud the code to our door in the presence of other guests. Of course I was worried about leaving any belongings in the room after that. Also, whoever renovated the bathroom, I don’t think they knew what they were doing as there are basic structural issues

We caught bed bugs and the hotel did not clean the room or change the bedding once we reported it! Would not reccomend

When checking in, we were given a room down the basement. If I would been informed ealier, I would have asked to change to rooms on higher floors. Even though the bathroom is clean, the room doesn't have much light. The Internet connection is very poor. There were big black ants. One of the beds has bedbugs.

Bed bugs in the first room and then ants in the second

Había bed bugs (chinches) en la cama y le picaron a mi pareja en todo el cuerpo. Tuvo que ir a una farmacia allí y a urgencias en España. Se comprometieron a reembolsarnos el importe de 2 de las 4 noches que pagamos y aún no lo han hecho, Les llamamos y siguen sin hacerse responsables.

I had a horrifying experience at Hotel Acacia that has left me utterly disgusted and appalled. In the middle of the night, I discovered bed bugs crawling all over the bed. A few days later, I noticed bites on my neck, forehead, and hands. This was a nightmare come true, and I am beyond shocked at the hotel's response. Despite promising me a refund on the spot, I never heard back from them. They have been ignoring my attempts to contact them, and they have not responded to Booking.com either. The lack of response and concern for my health and well-being is outrageous. While the hotel's location is excellent and the room appeared clean, none of that matters when the bed is infested with bugs. It shows a complete disregard for the guests and a serious lack of oversight in maintaining hygiene standards. This place is to be avoided like the plague. No one should have to endure such an experience.

The room was an unnumbered room in the cellar. The window couldn't open. It looked out onto a dirty small courtyard with pigeons. The curtains didn't block out the light at all. The chairs were dirty. Most important: The beds were infested with bedbugs. A pure scandal.

Had bed bugs and left immediately, didn’t even stay the night

bed bugs