Petit Hostel Palacio Real

Te hacen sentir mal desde el momento que llegas. Dormir en este nivel de hacinamiento es imposible. Olor a comida en un cuarto que no tiene 2 metros cuadrados de aire. Muy mala atmósfera.

Hostel cancelled my (~7 day) booking and was therefore benefited by none of the above domains. The hostel took my money still, and was not compliant with sufficient attempts to recompense me. Was the least pleasant experience with a hostel. Besides from this I did discuss in person with a hostel worker - was not impressed with facilities to be honest.

The hostel is really overpriced for what they offer. I stayed in a small room with 12 people, with no window, so absoluty no air and some detector of movment in my bed that did a lot of light, the shower were dirty, all of that for nearly 50€ a night… The personal was nice but it is completely overpriced for an underground hostel! I wouldn’t recommend at all

The most unsafe hostel I've EVER stayed in. In less than an hour inside the establishment I was robbed. Someone took me €270 and the hostel didn't give me any support. They didn't even give me information on how to make a complaint official. To make matters worse, the afternoon receptionist insinuated I was lying. I strongly advise against staying there.

It was super expensive and the room was tiny. Don’t be fooled by the pictures. The ten person room seems to be like ten square meters. There was no window to open so it felt like no fresh air came into the room at all, it was quite claustrophobic. The only good thing was the super sweet woman who gave us breakfast. She was very attentive. But the hostal is way too expensive and just way too small

Had bedbugs in my bed and they charged me twice, mold smell, really unwelcoming staff that made me feel unsafe

tenía reservado desde el jueves o viernes pasado y llegue y no tenía sitio, una vergüenza el personal muy bien menos el chico que me atendió, me he quedado más veces en este sitio me parece de los mejores de Madrid, pero nunca me pasó y viajo mucho, y espero una indemnización porque no puedes dejar a la gente tirada y menos a un cliente fijo, así que muy mal y cuidense otros viaje ros que no son de fiar, que te dejen tirado y que te digan buscate la vida, no es solución 40€ tm que pag...

I appreciate supply and demand but £100 for a bed in an 8 bed dorm is daylight robbery (it would ordinarily be around £15-20). Sadly I didn't have much choice for the evening that I arrived. That said, it was super convenient for arriving later at night from the airport. Check in is frustrating having to use a machine and there were zero staff to be found when I arrived. Very mixed feelings about this place. Potential is high but sadly spoiled by extortionate pricing.

TLDR: Terrible treatment and even worse customer service. Do NOT stay at this hostel. There was an apparent misunderstanding among the staff as to my check out date and instead of calling me to make sure I wasn't checking out, they opened my locker and stuffed all my belongings in garbage bags. When I arrived back at the hostel in the evening, I found another person in my bed and all my stuff was gone. When I asked the front desk person what was going on, she had no idea and panicked. After 20 ...

Hostel has no atmosphere. If a young traveler looking to meet people do not book here under any circumstances

Llevaba tiempo queriendo venir a Madrid y al final me animé solo un finde. Encontré este hostel buscando algo céntrico y barato y la verdad es que fue un acierto total. Las instalaciones están como nuevas, se nota que es un sitio cuidado. La cama muy cómoda, con cortina para tener tu espacio, y el cajón de abajo para meter la mochila y las cosas con la tarjeta. Dormí del tirón y eso que llegué bastante tarde. El personal muy atento, les pregunté un par de cosas sobre la zona y me ayuda...

Fui a Madrid un par de días solo y reservé aquí casi sin pensarlo mucho, y la verdad es que acerté. El hostel está genial. Lo primero que te llama la atención es lo nuevas que están las instalaciones, todo muy limpio y cuidado. La cama tiene su cortina para aislarte un poco del resto, y debajo tienes el cajón para meter tus cosas que se abre con la tarjeta. Dormí muy bien la verdad. El staff muy majo, te orientan si les preguntas y siempre hay alguien en recepción. La zona común mola ...

I stayed for just one night. The location is good, and the place is quiet and clean. It’s not a particularly social hostel, as it feels quite modern and a bit impersonal. The main common area is not very large, but it works well for having a coffee or a quick bite. However, if you need a calm and tidy place to sleep, it’s exactly what you’re looking for. Marco was very friendly and helpful.

When you walk in you don’t know where to go, bad signage. The staff seemed annoyed by people asking them questions. The rooms were very tight and no ventilation. The toilet room was so small they had to cut out a piece of the door so it could open. No where for you to change your clothes in a mixed setting (toilet room too small). Only one person at a time can be getting stuff out of their locker (and no one can be trying to get passed) not a very enjoyable place to be

Great place, centric and easy to navigate. It’s clean and the rooms are good, the security for your backpacks is amazing.

My favorite spot in Madrid. I was here for the first time two years ago. It only gets better! Every single detail has been considered. The location is top of the line. The staff... great guys! I'm so grateful for making me feel at home. God bless their hearts.

جيد جداا

Muy buena localización, personal muy amable, instalaciones de cocina y sala de recreo muy buenas. Baño aceptable. Las habitaciones son algo mejorables...las camas son muy cómodas y el cubículo muy acogedor, las sábanas, colchón y cojín están muy limpios. La habitación donde me quedaba no se podía ventilar y la litera superior no es lo más cómodo del mundo de subir. La ducha no me gustó, es pequeña y no tenía un espacio dentro donde dejar las cosas para que se mantuvieran secas.

O hostel é limpo , a equipe super simpática , o hostel fica perto do metrô o que facilita . O café da manhã tem bastante coisa . A única coisa que não gostei foi ter que pagar pra deixar a mala guardada ,primeira vez que vejo hostel cobrando isso .

The shower smelled awful, and the price was a little high for the tiny space. Overall, it got the job done, but I wouldn't rush back.

Les espaces sont très petits et la salle commune est au sous-sol donc sans fenêtre. Elle est également très petite. Pour la chambre la douche et les toilettes sont dans le sas d’entrée pour accéder à la chambre donc pas très pratique pour avoir un peu d’intimité ou se doucher librement. Certains casiers de certains lits sont à l’extérieur des chambres donc pas pratique. La cuisine est minuscule sans plaques de cuisson ni four, seulement micro onde. Pas très propre non plus.

All good but they have one bathroom and 2 showers for a floor and its like 5 flats more than 25 person per floor ,. however I highly recommend this hostel nice vibes and cool stay and really good neighbourhood all things next to you restaurants … exatra ..

Ostello a 5 minuti a piedi da stazione principe pio. Luogo molto curato e pulito, personale simpatico e disponibile, camerata da 8 molto pulita con letti comodi e spaziosi con mensoline porta oggetti e prese di corrente

Very quaint and comfortable hostel in a great location. One staff member was a little rude to my friends that I was staying with but the rest were polite. Quite expense but that’s how Spain tends to be

Las instalaciones están bien pero el servicio es muy malo. Llegué antes de Check in y no me dejaron esperar en el Lobby con las maletas (Solo tenía un carry on y un backpack), me dijeron que podía esperar en el lobby solo si alquilaba un locker para las maletas o que pagara un early check in. Primera vez que me pasa esto y es bastante molesto llegar cansado de viaje y que lo primero que hagan es intentar sacarte más dinero. Aparte la puerta del cuarto suena mucho cada vez que la mueven

Hostel has no atmosphere. If a young traveler looking to meet people do not book here under any circumstances

En general la gente de recepción es poco atenta y un poco seca, las habitaciones son con muy poco espacio para aún así ser un hostal , las llaves no funcionaban bien

Less social than I thought but super nice staff, cleaned well, privacy curtains, great place to stay

En general muy buena experiencia, lo único que se debería de revisar el aire de las habitaciones, porque hace calor en las habitaciones

Staff was friendly, location could be better, but beds were very comfortable. The bathroom smelled very bad and the hairdryer did not work which was unfortunate.