Hygie Hotel

Nastiest hell hole in all of Montreal. The place is in a dingy basement with zero natural light. Stayed in a single pod. The place is run down, dirty, and disgusting. There were no shampoo, no body wash, no tissue paper, and towel is not provided upon check in unless you ask. The shower room is moldy, and the shower head was literally falling apart and held together with duct tape. The locker room smells of sweat and mold, there were no ventilation of any sorts. I’ve gotten mysterious bug bites on my legs after the first day, probably bedbug bites. There were no outlets inside the pod, only a usb outlet and an extremely slow USBC port. I’ve contacted Expedia to see if I can check out an get a refund for remaining nights and they refused. They can pay me 500 dollars next time and I’ll still refuse to stay here. The only positive is that it’s relatively close to old port and the metro.

If I could give zero stars, I would. This hotel is one of the dirtiest, most unprofessional places I’ve ever stayed. I paid $304 for a room I stayed in for less than 20 minutes and only got $193 refunded. They kept $111 of my money with no explanation. Here’s what happened. The second I walked into the room, I was hit with a strong musty, moldy smell. I sat on the bed and immediately noticed bloodstains on the pillows and sheets. Not small dots — I’m talking big, visible stains. I asked for fresh pillowcases, and they brought me ‘clean’ ones that also had bloodstains. When I pointed it out, they told me, “Those stains don’t wash out.” If stains don’t wash out, why are you still putting them on guest beds? It only got worse. After about 10 minutes, my fiancée started feeling itchy. We pulled back the sheets and saw small black dots on the mattress — the telltale signs of bedbugs. At that point, we knew we had to leave. But before we did, we took a closer look around the room. • Stained floors • Ants crawling out of the baseboards • A clogged air vent covered in dust, so bad we both started having asthma symptoms And if you thought that was bad, the kitchen was worse. Dirty dishes were piled up everywhere, food scraps were sitting out, and there wasn’t a single clean surface in sight. It looked like a kitchen that hadn’t been cleaned in weeks. So, I went to the front desk and asked for a refund. Their response? “Take us to court.” I couldn’t believe it. I stayed for less than 20 minutes, found bloodstains, bedbugs, ants, and filth, and instead of helping me, they told me to “take us to court.” Who runs a business like that? After I left, I tried to call them. Every time I called from my phone, they’d hang up immediately. But if I called from another phone, they’d answer — until they realized it was me, and then they’d hang up again. That tells you everything you need to know about how they treat their guests. Since then, I’ve filed complaints with OPC, the BBB, and my bank. But I’m also writing this review to warn other travelers. If you’re looking for a clean, safe, and professional place to stay, this is NOT it. The rooms are unsanitary, the customer service is disrespectful, and you’ll be chasing your money long after you leave.

Late checkout, but I never found the bathroom only the shower, the pods aren’t 100% private because they aren’t close with a door only a curtain, the Lockett can’t lock, walls of the pods and the shower were extremely dirty, the mattress cover up was not clean ( I look up for bed bugs)