Bettwanzen-Meldungen für Arc House Madrid

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Bestätigt Hostelworld vor 2 Jahren

This was not a good place to stay in any way. There were bed bugs and someone called the police so I had to leave at 4am and scramble to find another place to stay.
Bestätigt Hostelworld vor 2 Jahren

I had bed bugs and the place was super dirty. The staff and location was the only positive things
Bestätigt Hostelworld vor 2 Jahren

Absolutely the worst hostel I have been in. I hated it so much and I felt dirty every second I was in the building. The locker assigned for my bed to hold my items didn’t work. People were stealing things. There were bedbugs. The staff had absolutely no urgency to help with the bedbug situation. I actually booked a second different hotel just so I could leave because it was so gross and dirty there. I never leave reviews and I redownloaded this app just so I could leave this review. SO GROSS
Bestätigt Hostelworld vor 2 Jahren

First i have stayed several times at this hostel as traveling for work , the reception staff act weird totally behaving strange and they are not helpful, last stay i got biten with bed bugs in one of the rooms they have changed my bed to another room to end up with bed bugs bites in the second room , i spoke with the guys in the reception to refund my stay after they have seen all the bites on my body they said you have to write an email ! Anyway they have no cleaning service at all
Bestätigt Hostelworld vor 2 Jahren

I did not want to have to leave a bad review for this hostel- as the staff seemed kind enough, but I think it is important that perspective guests are aware. The hostel has bed bugs. On the walls, in the bathroom, under the matresess. This in itself is not the hostel's fault, as it is nearly impossible to know whether they're coming in. The hostel was exeedingly dirty. Broken showers, hair and dust everywhere, and of course, bugs. I have emailed twice about a refund with not reponse.
Bestätigt Hostelworld vor 2 Jahren

Beware. Great location, yet somewhat weird. Not really a comfortable relaxed, social vibe - almost like a halfway house. I killed a bedbug my second night there.
Bestätigt Hostelworld vor 2 Jahren

There were bedbugs, in the first room (ladies only 8beds) then he moved us to the second room (mixed 12 beds) and then i discovered AGAIN bedbugs... Then finally he moved us to one room without bedbugs (mixed 8beds). First of all: We paid for 8 beds so makes no sense he first wanted to put us in a room with 12 beds... Also, when i told him about the bed bugs he mentioned "yeah the exterminators are coming tomorrow". I was shocked. I told him: "So you knew and you still put people here?" And he was quiet, co
Bestätigt Hostelworld vor 2 Jahren

Had bedbugs in beds.
Bestätigt Hostelworld vor 2 Jahren

the stay wasn't anything special but me and my roomate got bed bugs and they moved us to another room and proceeded to put more guests in the beds we were just in!
Bestätigt Hostelworld vor 2 Jahren

BED BUGS - have never had to leave a review like this but hopefully helps others make a decision before booking here. This worst stay we have had in a hostel. We were all ravaged by bed bugs, there was no hostel atmosphere, average facilities, the only benefit is the location.
Bestätigt Hostelworld vor 2 Jahren

BED BUGS!!! They have bed bugs and it's on a very loud busy street. Multiple people complained and they offered to change our sheets. I told them that's not how bed bugs worked. After waiting hours,they gave me a refund. Not worth the money.
Bestätigt Hostelworld vor 2 Jahren

We discovered bed bugs in our beds at the very end of our four night stay. We had developed bug bites two days prior but did not realize they were from bed bugs. We were horrified to discover them the morning we were supposed to leave crawling on our bed. Please take this into account before booking this hostel, it was a truly horrifying experience.
Bestätigt Hostelworld vor 2 Jahren

Please clean the facility properly and get rid of the bugs. Hot bitten by bed bugs twice even after changing rooms. Staff wasn’t too helpful. Still waiting on my refund for three nights as we left earlier
Bestätigt Hostelworld vor 3 Jahren

DO NOT GO TO THIS HOSTEL! I was bitten by bed bugs everywhere, all over my body and I was not the only one. All they offered me were new sheets. I was seriously thinking about going to sanitary inspection. Plus there is heavy mould in one of the bathrooms. The only two positive things are: good location and despite everything friendly staff but as said inefficient.