ClinkCoco

- L'auberge est mignonne mais il y a un gros décalage avec les photos. À notre goût, les locaux n'étaient pas bien entretenus. Le personnel durant notre séjour était limite poli, les salutations n'étaient pas spontanées. Notre chambre (Royale) était microscopique; il n'y avait de la place que pour le lit. Difficile de trouver de l'espace pour nos valises. Aussi, comme il n'y a pas d'ascenseur, monter et descendre nos affaires était un vrai challenge (voyagez léger!). La salle de bain est minuscule mais fonctionnelle. Après chaque douche, elle était inondée bien que nous fassions attention. Une odeur d'égoûts a été présente durant tout notre séjour et il n'y avait aucune ventilation. Dans notre chambre, un seul luminaire fonctionnait et il s'agissait d'une lampe de chevet difficilement accessible. La propreté laissait à désirer. Nous avons trouvé des insectes type petits centipèdes que d'autres voyageurs ont aussi dû rencontrer car il y a des taches de sang contre les murs. Nous avons voulu jeter un coup d'oeil au matelas en raison de la paranoïa autour des punaises de lit et avons été dégoûtés de la saleté que nous avons découvert. Aucun service d'hygiène n'a été effectué durant notre séjour. + L'auberge est super bien située, le quartier est chouette. J'ai envie de dire que notre séjour était OK mais ne valait absolument pas le prix que nous avons payé!

Stolen Airpods by staff and bedbugs...

Firstly, the bedbugs are still there and not eradicated as mentioned in the other reviews. Secondly, I don't enjoy being woken up at 3am by the pained wails of some dumb b-----s having sex on the bunk above me. Maybe they should advertise themselves as a sex hostel instead. At 2-3 people in a bed per night, what a cost saving deal! Funny how they bothered to whisper after they were done though, like they hadn't woken the entire room. Anyway the room and beds are far older and dirtier than what is pictured on the website. Plenty of funky stains around and the bathroom has a permanent stench. And of course, no refunds.

Totally covered in bed bugs! Went for a Friday night with a friend to kick off a bike trip. We ended up totally covered in bed bug bites. About 50-100 bites each. I asked for our money back and, after admitting that they struggled with bed bugs, they said they could only refund 50% as we "still had access to the kitchen, bathrooms, and other facilities." In addition, I had asked in advance if there was safe parking for our expensive touring bikes. They told us that we could park the bikes in the garden. However, once we arrived they said no because of our plan to leave early. We ended up having to lock the bikes on the street. A full refund would have been the most appropriate thing in this circumstance but the hostel was unwilling.

Share the bed with bedbugs...

Overall the hostel is not that bad, but unfortunatly there are some unpleasant guests: BED BUGS!!

I would like to have 0 stars to rate this hostel but, unfortunately, 1 is the lowest grade I can give. I got attacked from bedbugs at Cocomana hostel, so I warmly suggest to STAY AWAY from there. But this is not the worst part of the story. The treatment received from the apparently nice staff of the hostel is worthy a review: late replies, NO refund provided, only useless explanations. That's what I got. I think guests deserve more than this, especially in these cases.

Whilst this place looks really nice, we stayed here for two nights. The price was very expensive. We booked the couples room which had a lovely big bath and very big, comfortable bed. The three things that utterly ruined it for us: 1) BEDBUGS, we were eaten alive, well over 40 bites and the shells and poo were visible on inspecting the mattress closely 2) curtain missing which meant that the room never really got dark as the lights from the main living area were on all night glaring into the room 3) NOISE. Possibly the noisiest place I’ve ever stayed in. They even provided earplugs at reception which were useless as the doors banged all through the night. The walls are so thin you can hear every conversation. One night the heating was turned off, it got so cold we had to use the hairdryer to warm the room (not remotely eco) Sadly wouldn’t recommend.

Had a pretty good stay here for a few nights. The detractors are that bathrooms are all in the dorms, so it can be a bit of a pain if you have to wait for people to clear through the shower one at a time. Fortunately there is a single common-area toilet on the main floor. The other detractor is that the buildings doors slam quite forcefully so guests returning late can wind up making a lot of noise. That said they run awesome nightly events for guests, the common area in the basement/garden are superb, and home-made breakfast is included. I’d stay here again. Like many comments below, I got 2 or 3 mosquito bites in the night. It’s summer and the window needs to stay wide open to stay comfortable in the room. I think people complaining about bed bugs don’t know what bed bugs are or got them somewhere else.

DONT STAY HERE MY BODY IS COVERED WITH BITES FROM BEDBUGS. When i told them, they said they would call the company to fix the room, but offered me NO refund and in turn almost charged me TWENTY EURO bc i couldn’t find my room key (even though nobody told me that would be a charge if i lost it). ALSO, the staff is only available from 9-9 so If you have an emergency, you’re screwed, like the guy who was roaming around at 3 am saying “Help! Someone who works here!” Bc something in his room kept setting off an alarm. AVOID AVOID AVOID PLEASE

Lovely atmosphere, great staff, nice communal area. However I woke in the morning heavily bitten. I was certain it was bed bugs, but when I complained they blamed it on mosquitoes. Surely neither should be present? Needles to say no compensation was received and I thought the entire situation was dealt with poorly. I have stayed in many hostels in Amsterdam and have never been bitten. Im disappointed to say this was my worst experience of a hostel in Amsterdam. I often stay at StayOk and though both clinical and impersonal it is impressively clean, cheaper and has a better breakfast. If you are going to charge a premium for a "boutique" hostel the bare minimum you could do would be to make it hygienic.