Birdnest Collective Cafe & Guesthouse

​I chose this hostel because of the great reviews, but they are incredibly misleading. This was, without a doubt, the worst experience I have ever had in years of traveling across Asia. ​1. Hostile Staff and Check-in Chaos ​From the moment I arrived, it was a disaster. I was told to do an online check-in and pick up keys from a lockbox. The keys were wrong. When I contacted support via WhatsApp, they told me to "just try any key." While trying to find my room, a man (who I later discovered works there) started screaming at me. He insulted me, told me I "didn't know how to read," and was incredibly aggressive—all this after I had traveled for 20 hours. ​2. Disgusting Conditions ​The cleanliness is non-existent. ​The Bathroom: Absolutely disgusting. ​The Room: Covered in hair and dust. ​Privacy: The windows look directly into the hostel corridor, so there is zero privacy or peace. ​3. THE WORST PART: BED BUGS ​The beds are rock hard, but that was the least of my problems. After 30 minutes, I felt things crawling on my skin. I turned on the light and found the bed infested with bed bugs. I tried to kill some just to get some rest because I was exhausted, but there were too many. It was a nightmare. ​I had to flee the hostel in the middle of the night and book somewhere else. Do not stay here. It is unsanitary, the staff is abusive, and the "good reviews" do not reflect the reality of this place. Save your money and your health!

Le dortoir est infesté de punaises de lit !! Les chambres sont globalement peu ventilées et donc d’une odeur assez désagréable..

Bed Bugs, I checked in and paid 50RM in cash only to see that the room was not that clean and I tried to manage until bed bugs crawled on me, I killed few but there were more. Left the place and booked another one. Fixing up your stay/hostel problems will be better than replying to all the people who gives bad reviews for the bad rooms and saying they didn't stay there, fake review. Ignore this Stay place, if not you can suffer by yourself.

*BEDBUGS* DO NOT STAY As of January 5th. I had to leave at 12am and get another hotel after finding 2 bedbugs crawling on me and the sheets. Upon returning to Birdsnest the next morning to collect my things, I informed Wandi (the only staff member on site) about the bedbugs I found with video proof. He proceeded to accuse me of bringing them from my previous accommodation. This was not possible, I had no prior bites. Wandi started behaving erratically, screaming and waving his hands in my face.

Bed bug nest - omijajcie szerokim łukiem, zarobaczone pluskwami pokoje to standard w tym miejscu. Właściciel zaraz zapewne zaprzeczy w odpowiedzi do mojej opinii. Żeby wyprzedzić jego bełkot - rezerwacja była na nazwisko mojej dziewczyny.

Heaps of Bed bugs :(

But there were bed bugs and I was eaten up with hundreds of bites covering my entire back and arms. When I brought it up to the owner, he said it was most likely ants and said if I had brought food or beer into the room, it would attract ants - but I didn't bring food or beer into the room. I hate leave a bad rating on a local place like this but bed bugs and lack of accountability about it is unacceptable.

Stayed here for 1 night, the next day saw that I got bed bug bites on my hand so decided to move to a different accommodation that day. We did get a full refund, which was sorted immediately.

Todo está bien,Genial ubicación trato amable y buen precio,añadir que ge leído un comentario más abajo de Hannadreamen y que no se ajusta a la realidad,Héctor el dueño es muy amable y correcto y dudo de lis hechos como también de chinches,las personas no deberían de ser así porque no ayuda nada a los demás con los hospedajes y lo que hace es confundirnos todo lo contrario a lo que queremos hacer en nuestras vacaciones ya que estamos tan lejos de casa,daría un 10 sin ninguna duda a dueño Héctor bellísima persona en todos los aspectos. Muchas gracias

The dirtiest and most disgusting hostel ever lived in Malaysia, the room was full of bed bugs. Receptionist was unreachable and did not take care of it. Complaints to booking did not help either. Finally, I had to move out and look for a new hotel during mid might. Such horrible experience.

BEDBUGS - DO NOT STAY!! Dishonest & immature staff, lied about refund. Worst experience I've ever had at a hostel. The place was infested with bedbugs, my boyfriend was completely covered in bites. When we complained the manager challenged me on whether there actually were bugs and sent me a screenshot of a tracker he had made for whether there were bed bugs in each room (definitely something you create when you don't have a bedbug problem, right?!). I sent him the videos of bugs & there are lots of other

Bed bugs

Bed bugs, this property is riddled with them and they don't do anything once reported, I had to leave after being bitten all over

Die Unterkunft hat 2019 den Besitzer gewechselt. Wir sind nochmal hin, weil wir es 2014 unglaublich toll in Erinnerung hatten. Der damalige Host war großartig und es herrschte eine tolle Atmosphäre. Diesmal wirkte alles sehr anonym und etwas verlassen. Die Zimmer sind mittlerweile sehr runter gerockt. Uralte Klimaanlagen, keine Ablagemöglichkeiten. Und in der zweiten Nacht hat es uns im Bett gekrabbelt: wir haben keine Tiere (viele Gäste berichten von Bettwanzen) gesehen aber hatten Bisse am nächsten Tag. Leute die über Google bewerten, berichten gerade in letzter Zeit viel darüber. Es ist absolut unsympathisch, dass der Host die Schuld auf die Gäste schiebt. Die Dachterasse ist cool aber auch recht dreckig, besonders am Waschbecken und Toilette. Es gibt nicht wirklich direkten Kontakt zum Personal.

INFESTED WITH BED BUGS!!!! I had booked 4 nights and while in my room I saw a bedbug on me! I looked around the bed to see MANY bed bugs in the zipper lining of the matress cover. DISGUSTING! On top of that, the receptionist was hidding in a room not caring one single minute about what was going on; we had to message him through whatsapp and he would answer back from his room. We got refunded but this was putting a lot of stress into finding a good place to stay afterwards. This place is old, dark and dusty. Perfect for BED BUGS infiltration. AVOID!!!!! They need to close down the place and take action on this matter!

Covered in bed bugs. Staff nowhere to be found.

I booked 2 nights, stayed one as I had terrible bites develop which I think were bed bugs due to the pattern. This was my first night away so I don’t have them from a previous hostel. I can’t prove it was bed bugs, but it was more the attitude when I messaged about it. I asked if there had been a previous issue in the room and the only answer was I got on WhatsApp was “nope”. There was nothing from the owner about looking, or checking, or seeing my bites, no offering of any concern. A few reviews here, on google and hostel world mention bugs, but the reply always seem to accuse the guest of having motives for saying that. I don’t have a motive. It cost me a new room, trip to the chemist and putting the next places I am staying at risk. Due to that I’ve had to leave a low score which I’ve never done before. At the very least bad bites are a serious potential issue for any host, so I would have expected something more than a “nope”. Such a shame as without the bites I would have left a 9/10 for sure as I had nothing else bad to say about the place.

Lo peor! Cama llena de chinches y bichos, el dueño es muy agresivo. Aparte me cobró RM35 (7,50 DÓLARES!!!) por subir mi maleta al segundo piso. El dueño es un estafador, al decirle que es un precio excesivo por subir un piso 1 sola maleta de 13 kilos empezó a gritar como maniático diciendo groserías, me denigró de lo peor y siendo extremadamente AGRESIVO. Creí que me iba a golpear, golpeaba la mesa y las cosas (tengo el video). Aparte siempre está borracho y te está molestando en el rooftop "lady lady" te llama. La habitación está sucia, moho en todas partes, el AC apenas funciona. No hay iluminación en la habitación, es muy ruidoso, no se puede dormir, no hicieron aseo durante los 9 días y es una zona peligrosa, sobretodo ese callejón, gente mendigando en la calle y hombres buscando "servicios especiales" los cuales te hablan directamente sin tapujos La peor experiencia de mi vida este lugar. Cuando le pague los 35 por atrasarme un día, me cobró RM100, es un ladrón, me dijo que me fuera si no me gustaba pero NO me pagaría los días restantes así que tuve que sufrir 9 días en este hostal.

The bed was full of bed bugs. We booked a private room for 4 nights. After the first night we were covered in bites and when we asked the owner to switch rooms, he said nobody has ever complained before about bed bugs so it must not be true or we must have brought them in. The second day we checked the bed and saw lots of bugs and skins on the mattress and under the bed. We just left early. I now know that lots of people have complained about bed bugs before on Hostelworld and google reviews - read those.

Beg is full of bed bugs. The receipt is drunk most of the time. He collected the money and cancel the booking. Such a awe full place to stay.

We found a bedbug in the bed sadly enough, seeing a lot of other guests finding these as well. Best to stay away until they properly resolve this.

Bed Bugs, Owner gets aggressive when you tell him about problems with your room. He even cancels your booking on website so that you can‘t write a review that‘s why the rating is so good. I can only write this review because i reached out to website to do something against his fake rating. But to be honest, if you like bedbugs and don‘t complain about anything he is friendly and the location is good. But the bugs were in almost every room. Lookup the google reviews.

The only good thing about this hostel was the location and the great roof top terrace. First thing we noticed was an odd smell in the hallway and in the room. The room was quite big and looked clean on first sight. However, after a few minutes we discovered the first bed bug. We didn’t know what it was so didn’t pay attention to it. Once we went to bed, we found 5-6 more bed bugs coming from underneath the bed but because it was too late, we couldn’t find another hostel. We hardly slept that night and when we told the owner the next day, he said it’s impossible and it’s our fault because we brought the bed bugs. This is impossible because we started our journey days before and the bed bugs before wer big af. Reading the other comments here I think it’s a pattern of the hostel to always blame the travelers. Sadly we couldn’t write a review on Hostelworld because our stay was cancelled there. Definitely not recommend!

Eigentlich war das Zimmer voll schön eingerichtet. Das Bad war nicht riesig, aber okay. Was mich dazu gebracht hat, das Hostel unverzüglich wieder zu verlassen, waren die Bettwanzen in Zimmer 6. Erst war es nur eine, dann zwei, doch dann wurden es immer mehr. Ich habe das dann dem Besitzer gesagt und ein anderes Zimmer verlangt. Er hat mir erst nicht so recht geglaubt, dass ich die Wanzen nicht mitgenommen hätte. Also haben wir meine ganze Kleidung in den Trockner gesteckt und haben dann das Sieb nach Käfern durchsucht. Hier waren keine zu sehen. Sprich, die Bettwanzen waren schon vorher da. Wenigstens war der Besitzer so fair und hat mir den vollständigen Preis erstattet, auch wenn ich auf der Provision von Hostelworld sitzenbleiben werde.

It has the best location in KLP. Unfortunately we had problems with bed bugs during the two nights we stayed. I looked at the comments and noticed that the owner simply always blames the guests instead of solving the problem. Know that there are bedbugs yes, there are many reports here from several people. Another inconvenience was that the owner does not stay in the accommodation all the time, so in some moments guests arrive and they knock on the door and wake up the others. It happened to me at 2 am, a girl knocking on the door to get in, until I went down to open the door for her, not knowing which room she would be in. The owner is nice and helpful, but pay attention to these 2 details: there are bedbugs and there is self check-in.

It has the best location in KLP. Unfortunately we had problems with bed bugs during the two nights we stayed. I looked at the comments and noticed that the owner simply always blames the guests instead of solving the problem. Know that there are bedbugs yes, there are many reports here from several people. Another inconvenience was that the owner does not stay in the accommodation all the time, so in some moments guests arrive and they knock on the door and wake up the others. It happened to me at 2 am, a girl knocking on the door to get in, until I went down to open the door for her, not knowing which room she would be in. The owner is nice and helpful, but pay attention to these 2 details: there are bedbugs and there is self check-in.

bed Bugs … manager was not empathetic and didn’t care to help me about the bugs.. wouldn’t switch my room or change my bedsheets.

Wir sollten in einem Anderen Zimmer schlafen als wir gebucht haben. Dieses Zimmer war sehr runtergekommen und hat übel gerochen. Aber das schlimmste war, dass das Zimmer voller Bettwanzen war. Wir haben den Besitzer sofort kontaktiert. Dieser meinte, über WhatsApp, die Bettwanzen seien von unseren Rucksäcken was völlig absurd ist, da wir in den letzten 2,5 Monaten Südostasien Reise nicht eine einzige Bettwanze gesehen haben und das Zimmer so wie das Bett voll mit Bettwanzen war. Kleine mittelgroße und Riesen Bettwanzen. Das war echt ekelhaft, wir haben sofort unsere Rucksäcke aus dem Zimmer befördert und haben nicht eine Nacht in der Unterkunft verbracht. Der Besitzer wollte auch wissen in welcher Unterkunft wir davor waren und hat angeblich auch dort angerufen. Er meinte wir hätten nicht in der vorherigen Unterkunft übernachtet, was völliger Quatsch ist. Wieso sollten wir uns sowas ausdenken. Der Besitzer streitet sicher in den Kommentaren ab, dass Bettwanzen im Zimmer sind und er das Zimmer regelmäßig kontrollieren lässt. Ich glaube daran nicht, da echt viele bettwanzen im zimmer waren und auch einige negative Bewertungen um Bettwanzen gehen und zwar schon seit letzen Jahr.

This is my first time staying at a hostel and I found bed bugs after the first night. This could be a good stay, but I can't do it with this.

Als wir uns am ersten Abend ins Bett legten, krabbelte mir ein Käfer den Hals entlang und ich machte ihn tot. Es war eine Bettwanze! Einen Moment später entdeckte ich noch einen Käfer und als ich das Kopfkissen umdrehte, waren da jede Menge! Absolut ekelhaft! Ich legte sofort das Kissen in den Flur und rief den Betreiber um Hilfe. Der Mann war 10 p.m. bereits leicht alkoholisiert und hatte nichts besseres zu tun, als uns zu fragen, wo wir vorher waren und nach Rezensionen über das Hotel zu recherchieren. Er gab uns einfach die Schuld und jammerte, dass er jetzt einen Kammerjäger bezahlen müsse. Dann ist er wütend gegangen und hat uns mit dem Problem alleine gelassen. Unglaublich! Wir haben sofort zusammen gepackt und versucht am späten Abend eine neue Unterkunft zu finden. Wir kommen nie wieder. PS: Egal was der Betreiber in seiner Antwort behauptet. Wir hatten davor keine Probleme mit Bettwanzen. Welchen Sinn würde es machen, selbst Schuld zu haben und hier eine Rezension über dieses Thema zu schreiben?!

Take care Bedbug everywhere only the good thing is the location 😥

Small room, cleanliness not great. Staff friendly & helpful. Good location. It was the bedbugs that spoilt my stay

Was absolutely ravished by bed bugs in the private room #5 They where crawling all over the bed 🤮🤮🤮🤮