Safestay Lisbon Bairro Alto

There is bed bugs nests that have been there for months. There is dead skin particles in the bed frames. The manager is horrible, even if the employees do their maximum.

- I found a bedbug crawling around on my suitcase. It was my first and only hostel stay so it had to be from here - The “lockers” are a small tight space under the bed - They LOVE money. They charge you 3 euros to leave your luggage in the storage if you come early. - Did I say they LOVE money? They charge you 5 euros for an early check in + The employees did everything they can to help

We found bedbugs in our room and had to check out early to avoid getting further bitten all over my body. As we were checking out, front desk told us we would get a refund for the two nights that we were no longer staying for but the contact info they gave us completely ghosted and ignored us.

i had quite a hard time in the hostel. it is very practical and doesnt have any human-kindess services. the staff were under prussure all the time. maybe there are too many guests for this, but the vibe is just not working. you can easly put some nice cousy corners with sofas and some lights outside to make it abit more homy and cozy. my food was throne away after one day of being out of date from the fridge. including my foodbox. my friends had bed bugs and didnt get any attention for that. i am sorry. you need to change some things... thanks for having me anyway. hope youll find a way to make it more nice in the future.

I had bedbugs in my room (108). I told the reception about it, so hopefully this problem will get solved as soon as possible!!!!! Otherwise the room was clean and big with a nice window to the courtyard. One of the 4-bed rooms that some of my group stayed in had only a window into the "light-well" and the ladders to the upper bunks were missing. The hostel is not so great if you are looking for people to meet and hang out with, as the bar and terrace shut down at 11:00 pm. :-( Especially one of the staff was really friendly and cool - oftens works the night shift...unfortunately didn't catch his name...but is worth mentioning.

i was there 5 years ago and it was awesome, now i wanted to come back and it was the biggest mistake 😔 making reservation on their website, there is not noted about additional costs or city taxes (which i thought are included in the price)) so at the end it was more expensive than on booking... no alcohol from outside, okay, but still... 🤷‍♀️ kitchen was disaster, not even a single knife,,, no cutlery, nothing.. cook a breakfast was challenge... no plug in in the whole kitchen, dinning room, nowhere.. in one toilet was water running for four days... in our room the garbage bin was constantly full and not changed,,, not refilled paper towels in kitchen,,, and someone threw our signed fruits from the fridge... plus 2€ per bag after check out 🤦‍♀️ i guess we were lucky not to have some bugs in the bed... nevermore, sorry but not sorry

We had bed bugs and we were moved in the middle of the night to a dorm of 10 people with no open beds so we had to get moved again to another room on another floor to have beds. I also emailed about the bed bugs and a possible refund but no one got back to me. That being said it was a great location and the wifi was good. There are more hostels in that area, I would look to going to them before here. Maybe they will be more communicative and cleaner.

Be aware: there are BED BUGS. They didnt take my case. So here is proof, in case you can book somewhere else. Not so safe stay here at all

****BED BUGS, PUNAISES DE LIT***** I got there on Wednesday sept 18th, took a nap and when I woke up, there was a bed bug on my pillow !!! DISGUSTING I directly went to the lobby, they told be me I had to take a picture and send an email to have a reimbursement. I did it and still no answers! Absolutely insane. I was bitten on my arm and neck, got sick and missed a whole day in Lisbon cause I had fever. Had to book a hotel cause all the good hostels were full, spent 800 euros just like that! Do not go there, there is also black mold in the showers and it smells so humid everywhere.

Bed bugs… not much else to say except we’ve had to destroy some of our stuff and boil the rest. It’s been a nightmare. We didn’t stay in any other hostels or places so this was definitely the cause.

10/10 the location, close to everything we wanted to see. The person from the front desk was friendly and attentive. The bed, wasn't comfortable at all. We struggled having rest. The pillows and the mattress were too thin. And of course the cleaning in the bed was really poor. I ended up full of bed bugs bites around my legs and my arms. And the detail of blood stain I one of the blankets was awful.