Balu Hotel & Hostel

Staff were lovely when we interacted and the location was great but no security whatsoever soon as reception staff went home at 9 the two main doors left wide open all night. Facilities were not great, our room flooded by the head of the bed and doorway pretty bad, no one to be found when we searched for some assistance not even an emergency number. Room was basic, but all furniture broken or falling apart. Woke up with bed bug bites on the second night, bedding stank. Cat faeces everywher

WARNING. I’d stay away if I were you. I have traveled around Mexico for years and stayed at many budget hotels. I have never left a single negative review until now. First of all, I want to say that the young lady who lives on the property and works at the front desk was very helpful and pleasant. It is t her fault that she was hired by a nightmare hotel. Where do I begin? Upon arrival, the front of the hotel had no signage, and it was piled high with trash that had collected water and an insane amount of mosquitoes. We only found the hotel by zooming in on Google maps. This was the most expensive hotel of our entire trip. It was the worst by a loonnng loooong stretch. Our room smelled awful. The window, which was large and easily accessible by anyone, was broken and could open from the outside. Our toilet was leaking all over the floor, and the shower door was so rusted it couldn’t close. We asked for another room. They had none, so we were offered a refund. We couldn’t find another hotel with two rooms (we were traveling in a group) so we decided to tough it out. It was the end of our trip and only a couple of nights. We aren’t fussy travelers. Things only got worse. We were told there was no maintenance team to help us, so we found an old piece of wood to put in the windowsill to create some security. We cleaned our own rooms, and tried to make the best. I like cats. This hotel is overrun with wild mangy cats, and the entire property smells of cat urine, including the pool. The shared kitchen was very gross, and I even ended up cleaning the stairs to our room myself because the smell was making me feel sick. My husband developed a severe cough and allergy to the mold in our room. He was fine when he wasn’t in the room. Could hardly sleep from all the coughs. Then the bed bugs came out at night. I saw them. They bit me up. Rust colored stains on the mattress. Everything.