Baan URT Surat Thani Airport Hotel

This really is in the middle of nowhere, I just needed a bed in between flights and transfers to island. Make sure you have enough cash, card machine doesn’t always work. I ended up leaving after only being there an hour as my bed was covered in bed bugs. They gave me a full refund and helped me find taxi.

It has bedbugs. They werent surprised has been an issue with them for a while already. Dont go. We had to leave in the middle of the night to go somewhere else. They said they would refund us but havent heard back anything after messaging them three times.

Bed bugs :( I squished one on top of the mattress and blood came out, checked the bed frame and they’re hiding in the wood. Asked to change rooms and the next rooms mattress was disgusting, bed bug shells everywhere. I ended up changing hotels at 11pm in the end which the staff did help with the which was kind of them but they didn’t even ask for proof which means they’re well aware of the issue, this place must close for a month to properly exterminate the place. Really awful experience.

Very nice staff! Bank was the best! The room was clean enough to stay there for one night, luckily I didn't have bedbugs

Weve had bedbugs in the room, couldnt sleep, it was awful. Also some hair left after old guests. We had to keep our stuff in bathroom and throw out the clothes afterwards.

Stay far away from this hotel. Our room was CRAWLING with bed bugs. Owner seemed as if he didn’t care. Didn’t offer to give us money back - but whatever, I would pay money to never step foot back in that place. Difficult to get away as the hotel is in the middle of nowhere. Cannot for the life of me understand the positive reviews.

Bed bugs! And staff rude when addressing the situation. Laughed at us. They must know they have bed bugs and don’t care. Strange location away from airport. Asked for a refund due to bed bugs and they said no. We moved to a different hotel - Hillside Boutique and this was nice and similar price. Bad vibes overall do not recommend.

Nothing. Was really good - room was hot but staff member came to turn down aircon Beds maybe abit hard

Staff not so nice and there are bedbugs, don’t go there if they don’t fix that first. Everything closed early. I can not go to another place. No taxi available in the night. So go there only if you need too. It looks oke the hostel.

Don’t go here, seriously. Bed bugs everywhere, we even changed rooms but they were still there. Couldn’t get a refund, so we ended up sleeping on the lobby floor

Bed bugs!! We even moved rooms, but there were still bed bugs. The staff was quite rude to us, didn’t even apologize or make a single smile as we tried to work it out. We ended up sleeping on the floor, since it’s in the middle of nowhere, so we couldn’t get anything else.

BEDBUGS!!! Don’t go here there are bedbugs everywhere. It is so disgusting. Besides the bedbugs there are other little insects on the wall and lots of hair and dust on the floor. The bedsheets are stained with blood spots from bedbugs. The staff doesn’t speak any English at all and it was so hard to communicate.

Good location for getting to the airport but there was a bed bug infestation in one of the private rooms. The staff in the morning were very unhelpful and unsympathetic about the situation. So if you stay here then check the bed thoroughly!!! We could see all the bugs crawling around in the morning, gross. Terrible sleep too because of how itchy it was.

BEDBUGS !!!!!!!! At the start of the night, at 1am, just before I fell asleep. I felt bites and then it tickled really badly. I took the light off my phone and 4 bedbugs were all around me. I asked the establishment for a refund, which was granted. It was very difficult to explain the situation because they didn't speak a word of English. Even with a translator it was complicated. They offered me another room, but when I saw the state of the bed, I realised that bedbugs were everywhere. Then I sat down in the armchair in the hall and got bitten again. Yes, there were bedbugs too. So I ended my night on the hotel terrace by the side of the road as it was impossible to book a hotel for a few hours. What's more, the rooms are very noisy all night because they're on the edge of a large road.

The room and bed seemed exceptionally clean but I woke up covered in bug bites and even had swelling around my eyes from the bites. I hope they sprayed the rooms to fix the issue. It was a nice place otherwise but the room was very, very small.

PLS DON'T GO, FOR YOUR OWN HEALTH. I read the reviews, spray all my bed, went for dinner, after 1 hour bedbugs dead on the floor. Phone for 1 hour with lights off, feel itchy, turn on the lights, 10 TICKS AND BEDBUGS crawling around my pillow, walls, DOOR, sheets, everywhere. tell the staff, they showed me 5 ROOMS, all with dead and alive bedbugs crawling around 😂, I'm laughing how bad it was. the staff is friendly and tries to help but it's manager issue. even the employee slept in his car!

We found bed bugs so probably the mattress it’s not clean frequently.

Unfortunately the bed bugs were still there and easy to spot, which told me something about how well the room was cleaned. I got another room when I asked for it and luckily it looked a bit better. Location pick up from the airport was nice and also that they brought me to the busstop in the morning.

I stayed in the dormitory at first. The door could be locked from the inside, but not from the outside, so anyone could walk in when you were ou. I saw old blood stains on my sheets and later saw the bedbugs. I told them and they said I could change beds in the room, but they all had old blood stains, so possibly bedbugs. I had to pay extra for another (private) room. The amount of money was not the issue, I just did not think it was very customer friendly. In my new room I did not spot bedbugs.

We arrived and went to the restaurant, which online said that they had a great variety of different Thai foods. They only served a boring pad Thai. When we got to our room we immediately spotted several bedbugs and other insects such as. Of course we spoke to the staff about this. They offered to change the bed linen. Of course that is not a solution. We needed to check out and find a new hotel for the night. They wouldn’t even give us back our money. They were very rude. Never go here!

Ze hebben bedbugs!!!!! Ik kwam er savonds achter en liep naar beneden om te kijken of ze iets konden doen maar ze lachte me bijna uit en zei dat alles vol zat en ze niks kon doen. Ook wilde ze niet even kijken in mn kamer. Hygiëne is heeel slecht, overal vieze beestjes en kakkerlakken. Ik heb echt een horror nacht gehad. Wel goedkoop maar ik zou hier nooit meer terug gaan, ga hier niet heen! het eten is niet super maar wel prima.

I found a bedbug in my room and had to negotiate the price for a new room. It was otherwise convenient because they transport you to the airport and ferries.