Antigua · Guatemala
Neizan Hotel
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Other facilities (15)
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HW prices from today
Worst reviews
Did not honour booking via hostelworld. Said they were full and had no record of our reservation. Do not book via hostelworld as they don't seem to be using the system properly. This listing should be removed.
Don't stay here! We booked in advance, turned up and were told that there was a problem with their booking system and we didn't have a room. We were then left to try and find another hotel late on a Saturday night and had to pay more than double. I don't believe for one minute there was a problem with their booking system and think they just sold our room for a higher price. TERRIBLE SERVICE AND EXPERIENCE ALL ROUND.
Do not expect much sleep here. you can hear the staff loudly on their phone from your rooms, I had to ask them to be quiet multiple times. Also you are then woken up every morning at 6:45 when the Acatenango hikers arrive in the reception. I’ve never given a negative review before but wish I had been warned.
Nettes Hotel + die Lage ist Top ◡̈ das Personal freundlich. Das Bett/Zimmer ist Okey.. - die Duschen sind sehr schwach, 2x musste ich 5min warten bis das Wasser lief, der Wasserdruck ist extrem schwach.. es hat keine Fenster in den Zimmern.. nur so jalosienen auf den gan… Ich war 7 Nächte da für diese Zeit war es okey.. für Kürzere Zeit denke ich ist es angenehmer und GUT..
Nettes Hotel + the Location is Top the staff friendly. The Bed/Room is Okey.. - the Showers are very weak, 2x I had to wait 5min until the water ran, the Water pressure is extremely weak.. it has no Window in the Rooms.. just so jealous on the gan... I was 7 Nights there for this time it was okay.. for Shorter Time I think it is more pleasant and GOOD..
All in all super Ort für die Zeit in Antigua.
We stayed for one night. The lobby and cafe and staff are very nice. The actual stay was a different story. The shower would randomly shut off after a few minutes, cold water only, couldn’t cool the room down, the WiFi wouldn’t work.
Really like this place. Very clean and the staff are so helpful.
This place was basic, but clean and a good price Staff were really friendly and helpful Free drinking water was a nice touch
Lugar é bem decorado, tudo muito limpo e o café é gostoso. Os funcionários são ótimos e a localização também, ficando muito próximo de bons restaurantes e pontos turísticos. Única coisa que falta é ganchos no banheiro para poder colocar as coisas/roupas. Fora isso tudo certo, adorei!
The place is well decorated, everything is very clean and the cafe is delicious. the staff are great and the location too, getting very close to good restaurants and tourist spots. the only thing missing are hooks in the bathroom so you can put the things/clothes. fora isso tudo certo, adorei!
Recent reviews
Did not honour booking via hostelworld. Said they were full and had no record of our reservation. Do not book via hostelworld as they don't seem to be using the system properly. This listing should be removed.
Don't stay here! We booked in advance, turned up and were told that there was a problem with their booking system and we didn't have a room. We were then left to try and find another hotel late on a Saturday night and had to pay more than double. I don't believe for one minute there was a problem with their booking system and think they just sold our room for a higher price. TERRIBLE SERVICE AND EXPERIENCE ALL ROUND.
Do not expect much sleep here. you can hear the staff loudly on their phone from your rooms, I had to ask them to be quiet multiple times. Also you are then woken up every morning at 6:45 when the Acatenango hikers arrive in the reception. I’ve never given a negative review before but wish I had been warned.
All in all super Ort für die Zeit in Antigua.
We stayed for one night. The lobby and cafe and staff are very nice. The actual stay was a different story. The shower would randomly shut off after a few minutes, cold water only, couldn’t cool the room down, the WiFi wouldn’t work.
Nettes Hotel + die Lage ist Top ◡̈ das Personal freundlich. Das Bett/Zimmer ist Okey.. - die Duschen sind sehr schwach, 2x musste ich 5min warten bis das Wasser lief, der Wasserdruck ist extrem schwach.. es hat keine Fenster in den Zimmern.. nur so jalosienen auf den gan… Ich war 7 Nächte da für diese Zeit war es okey.. für Kürzere Zeit denke ich ist es angenehmer und GUT..
Nettes Hotel + the Location is Top the staff friendly. The Bed/Room is Okey.. - the Showers are very weak, 2x I had to wait 5min until the water ran, the Water pressure is extremely weak.. it has no Window in the Rooms.. just so jealous on the gan... I was 7 Nights there for this time it was okay.. for Shorter Time I think it is more pleasant and GOOD..
Really like this place. Very clean and the staff are so helpful.
This place was basic, but clean and a good price Staff were really friendly and helpful Free drinking water was a nice touch
Lugar é bem decorado, tudo muito limpo e o café é gostoso. Os funcionários são ótimos e a localização também, ficando muito próximo de bons restaurantes e pontos turísticos. Única coisa que falta é ganchos no banheiro para poder colocar as coisas/roupas. Fora isso tudo certo, adorei!
The place is well decorated, everything is very clean and the cafe is delicious. the staff are great and the location too, getting very close to good restaurants and tourist spots. the only thing missing are hooks in the bathroom so you can put the things/clothes. fora isso tudo certo, adorei!