Penthouse on 34-The Highest Hostel in Kuala Lumpur

We booked this hostel based on the photos and facilities, but the actual experience was completely different. The place is in very poor condition — the flooring is literally taped down with masking tape, the bathroom ceiling is exposed and full of mould, mould in the dorms and the “drawer” under the sink fell off and hit my toe because it was hanging by 2 nails. The shower pressure is terrible and the whole place feels unhygienic. The staff were very rude and unhelpful throughout. At one point, while we were still paying guests, they moved all of our belongings out of our bed without permission, instead of contacting us directly (even though they had my WhatsApp and number). When we returned, they blamed us for the situation rather than apologising. After speaking with the manager (Khan), I was blocked on WhatsApp and later found that my Hostelworld booking had been cancelled despite me staying and paying, preventing me from leaving a review there. The lift can take up to 10 minutes to arrive, and the pool (which is the main reason we booked) is not as shown in the photos. It’s shared between several tower blocks, always crowded, dirty, and the “skyline view” is covered by cloudy, filthy glass — so there’s nothing to see. We also experienced bed bugs during our stay. Overall, the photos online are very misleading, the property is in poor and unsanitary condition, and the management handled everything unprofessionally. I would strongly advise other travellers to avoid this place like the plague and look elsewhere in Kuala Lumpur — there are far better options for the same price or cheaper!!

I stayed in a private room in La Vista, which is part of the Penthouse 34 hostel, it's the same owners. Initially I enjoyed my stay, the view and the infinity pool are amazing. The hostel itself is basically an apartment turned into a hostel, but it was alright. Just before going to bed the last night, I found a bedbug in my room. I also had several bites from the night before, that I thought were from mosquitoes at first. They moved me to a dorm room for the night. When I contacted the owner the later about this issue, he refused to refund me. He said it wasn't the hostels fault, because someone else probably brought them in. But it is still the hostel's job to accommodate the guest and ensure the room is clean and bedbug free. Bedbugs are a horrible experience and I have the risk to take bedbugs in my luggage now as well. So I would expect a refund in such case. Unfortunately I can't recommend to stay here, I would've wanted to write a different review.

First of all, the pool on the pictures is not in the hostel! However, they do offer 2 pools for guests in this complex of buildings. Pluses: there are plenty of facilities around: laundry, small shop, coffee place and a huge mall within 5 minutes walk. The terrace of the hostel itself has a great view. Minuses: no hot water and I’m quite sure my sheets were not changed after the previous guests (hiatus). In the second morning I found 4 bed bugs in my bed (smbd brought them, so not hostel fault)