Ace Inn Shinjuku

Tokyo · Japan

Ace Inn Shinjuku

HostelPunk Score
17% SHIT
Medium confidence 158 reviews
No bed bug reports in 158 analyzed reviews
No incentivized-review patterns detected in 158 analyzed reviews

Tags

Facilities

🍳 COOKER 👕 Laundry 🅿️ Paid Parking 🍳 Breakfast
Other facilities (32)
Adaptors Luggage Storage Direct Dial Telephone Fax Service Housekeeping Reception (Limited Hours) Internet Access Wi-Fi Recycling Bins Linen Included Air Conditioning Reading Light Hair Dryers Towels For Hire Hair Dryers For Hire Express Check-in / Out Late Check-out Paid Luggage Storage Security Lockers 24 Hour Security CCTV in Common Areas Fire Extinguishers Smoke Alarms Smoke Detector Common Room Elevator Hot Showers Vending Machines Tea & Coffee Making Facilities Free WiFi Free Internet Access Free Luggage Storage

Prices

Dorms $21 / night

HW prices from today

Unusual phrases

Worst reviews

Spain FEMALE Feb 21, 2026 2.0/10

El peor hostal devtokio . Me sali corrirnfo. Kmpodible de dormir. Hacia mucho frio y parecia una carcrl. Lis mochileros de mañ hkmor. Insoportable. Controlan hasta rl agua para bañarseby prohibiciones por doquier

Translated to English

The worst hostel devtokio . I get out of the house. I can't sleep. It's very cold and looks like a carcrl. I have a backpack from tomorrow. Unbearable. They control even the water for bathing by bans everywhere

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Spain MALE Nov 7, 2025 2.0/10

Todo muy sucio, los baños no sé limpiaron en los tres días que he estado y los wáter s con las tapas rotas, en unos no funcionba bien el fluxor y otro cerrado por avería. Los colchones demasiado delgados, prácticamente dormías sobre las tabla. Las duchas en el sótano incluso para las habitaciones luxe, con una escalera realmente peligrosa ya que el ascensor no llega al sótano.

Translated to English

Everything is very dirty, the bathrooms have not been cleaned in the three days I have been there and the water is with broken lids, in some the flow unit does not work well and another is closed due to a breakdown. The mattresses are too thin, you practically sleep on the table. The showers in the basement even for the luxury rooms, with a really dangerous staircase since the elevator does not reach the basement.

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Canada MALE 25-30 Oct 23, 2025 2.0/10

2 people got robbed while we were there and it was SO DIRTY, I can’t say it enough, I do not recommend at all

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Austria FEMALE 25-30 Sep 18, 2025 2.0/10

The location is great. The rooms/ beds are not clean at all. I found old contact lenses on my bed when i checked in....

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Malaysia MALE 25-30 Sep 12, 2025 2.0/10

this place is one of the worst hostel I have experienced. the toilet condition are insanely dirty

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Canada ALLMALEGROUP 18-24 Apr 25, 2025 2.0/10

don’t stay here for more than a night terrible and dirty. washrooms were disgusting smelt so bad i had to hold my breath the whole time. genuinely concerns it doesn’t pass health inspection nothing was cleaned the 3 nights we stayed. the bed were terribly uncomfortable but location was good close to the station wouldn’t stay for longer than a night if i had to

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New Zealand MALE 25-30 Nov 21, 2024 2.0/10

Charges for locker Often no staff at property reception No hot water taps Showers only last 10 minutes Only 1 lift Hard to use power plug and light at same time Dirty sheet/blanket No windows to open Cold at night

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Ireland FEMALE 25-30 Nov 15, 2024 2.0/10

Honestly the place is so unclean and outdated, theres mold in the showers located in the basement and the access to the basement is a dangerous hole in the ground. The only good thing I can really say is the bunks are clean the staff arnt particularly helpful either.

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Belgium COUPLE 25-30 Nov 13, 2024 2.0/10

Very big problem of hygiene…

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Mexico MALE 31-40 Nov 10, 2024 2.0/10

wifi is bad, if someone else is taking a shower you wont get hot water. the beds are awful

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Recent reviews

France FEMALE 18-24 May 7, 2026 Atm 40%

Je ne recommande pas. Cheveux dans le lavabo, odeur de chaussettes partout, moisissure aux murs, draps sales…

Translated to English

I don't recommend it, hair in the sink, the smell of socks everywhere, mold on the walls, sheets sold out...

via Hostelworld
USA FEMALE 18-24 May 3, 2026 Atm 20%

For the price I didn’t expect the nicest place, but it was worse than I expected. The bed was private and spacious, but the cleanliness was horrifying. There were things smeared on the walls and in the crack below the mattress. The bathrooms reeked of pee and were filthy, dirtier than a gas station. The outlets could not fit my travel adapter, so I had to charge my things across the room outside my bed. Could be ok if you’re in a financial pinch, but I would not ever stay here again.

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England MALE Apr 20, 2026 Atm 20%

The worst hostel I’ve ever stayed it. It was filthy

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Australia FEMALE 31-40 Apr 16, 2026 Atm 80%

Dirty, smelly, dusty and moudly.

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Italy FEMALE Apr 15, 2026 Atm 80%

Nice Place, very well located next to the metro on the Shinjuku line. Room ok, bed too old, no coat hook next to the bed or in the bathroom so a bit unconfortable. Staff super nice!

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Australia MALE 18-24 Apr 15, 2026 Atm 20%

Cheap good enough to sleep in but wouldn’t recommend

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Belgium MIXEDGROUP 25-30 Apr 8, 2026 Atm 40%

Staff not very friendly. facilities super dirty. no chill space. the beds are goods and it's cheap.

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Mexico MALE 18-24 Apr 7, 2026 Atm 40%

Para quedarte una noche porque lo encontraste barato pues está bien, pero si te vas a quedar más días o tienes más dinero para quedarte en un mejor lugar pues mejor opta por no quedarte acá ya que en muchas partes olía a qlo (olor a patas) y los baños para tomar un baño de burbujas está pequeño.

Translated to English

To stay one night because you found it cheap is fine, but if you are going to stay more days or have more money to stay in a better place then you better opt not to stay here as in many places it smells of qlo (the smell of feet) and the bathrooms to take a bubble bath is small.

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England MALE 18-24 Mar 12, 2026 Atm 80%

Good value for money, can’t have any complaints

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Spain FEMALE Feb 21, 2026 Atm 20%

El peor hostal devtokio . Me sali corrirnfo. Kmpodible de dormir. Hacia mucho frio y parecia una carcrl. Lis mochileros de mañ hkmor. Insoportable. Controlan hasta rl agua para bañarseby prohibiciones por doquier

Translated to English

The worst hostel devtokio . I get out of the house. I can't sleep. It's very cold and looks like a carcrl. I have a backpack from tomorrow. Unbearable. They control even the water for bathing by bans everywhere

via Hostelworld
England MALE 25-30 Dec 29, 2025 Atm 60%

Good Hostel. not social at all its about a 30 minute walk to shinjuku city although the trainline is about a 1 minute walk so easy to get to anywhere you need to. lawson, Family mart & 7 Eleven all within a 5 minute walk. beds are not comfy at all. other then that cheap for what it is. much better hostels out there for not much more money. staff were super friendly and helpful

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England COUPLE 18-24 Dec 3, 2025 Atm 40%

Dirty rooms, no plug sockets inside the beds, the bathroom is all the way at the bottom of the building, staff were not helpful, wouldn’t recommend staying, dirty bed sheets.

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Australia FEMALE 18-24 Dec 3, 2025 Atm 100%

Good hostel - met a few people but not the most social. Great value for money and would book again.

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USA ALLMALEGROUP 18-24 Nov 25, 2025 Atm 40%

The room smelled bad

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Tunisia ALLFEMALEGROUP 31-40 Nov 22, 2025 Atm 20%

les douches/toilettes sont au sous sol et les chambre sont au 4/5e etage ce aui n'est pas très pratique. la propriété est tres approximative. zero ambiance.

Translated to English

the showers/toilets are in the basement and the bedrooms are on the 4/5th floor which is not very practical. the property is tres approximate. zero ambience.

via Hostelworld
Honduras MALE 31-40 Nov 21, 2025 Atm 100%

very well located, a few meters from the train station. Excellent staff and good facilities. Nothing to complain about.

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Spain MALE Nov 7, 2025 Atm 40%

Todo muy sucio, los baños no sé limpiaron en los tres días que he estado y los wáter s con las tapas rotas, en unos no funcionba bien el fluxor y otro cerrado por avería. Los colchones demasiado delgados, prácticamente dormías sobre las tabla. Las duchas en el sótano incluso para las habitaciones luxe, con una escalera realmente peligrosa ya que el ascensor no llega al sótano.

Translated to English

Everything is very dirty, the bathrooms have not been cleaned in the three days I have been there and the water is with broken lids, in some the flow unit does not work well and another is closed due to a breakdown. The mattresses are too thin, you practically sleep on the table. The showers in the basement even for the luxury rooms, with a really dangerous staircase since the elevator does not reach the basement.

via Hostelworld
Italy MALE 25-30 Nov 4, 2025 Atm 60%

Posto carino, qualità prezzo rispettata. Metro a 5 minuti a piedi neanche. Sala comune all'ultimo piano carina e spaziosa. Attenti all'ascensore che si chiude istanteamente, rischiate di farvi male

Translated to English

Nice post, quality price respected. metro 5 minutes walk even. common room at the top piano cute and spacious. watch out for the elevator that closes instantly, risk of painting wrong

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USA MALE 31-40 Nov 2, 2025 Atm 60%

Basic security. You get a skinny locker that you have to put a 2000 yen deposit down for, if you have to check-out after hours, Idk how you'd get it back. There was one staff member who was a bit hypocritical, wearing shoes in the sleeping areas. The showers were terrible. You have to use free coins to keep the water flowing past ten minutes. The drains were always clogged, so you can only take a five minute shower, before it starts to overflow. Only one dryer machine worked, it needs 2 hr

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Germany MALE 18-24 Oct 30, 2025 Atm 60%

Good for a relatively sheep night sleep but not more. The bed was good but the kitchen was very very tiny and dirty. The toilet was extremely dirty and the water in it left stains wich gave the impression that it’s not been cleaned… it’s a solid choice for a night before a travel day but not for the first impression of Tokyo