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Evidence New Generation Hostel Rome Center

Bed bug reports

Review rows behind the bed bug warning. Evidence is not a verified inspection result.

Back to New Generation Hostel Rome Center

Showing 10 reports · 1 in the last 12 months

  1. Confirmed Hostelworld

    The location of this hostel is honestly unbelievable, it’s only a 10 minute walk to the colosseum. However me and my friend did find bed bugs while on our stay there, the staff was more than willing to help us and upgraded us to a private room. Lastly the rooms on the third floor have no ac in the rooms so it get really hot at night and in the morning the hot sun comes in though the sun roof .The staff was very accommodating throughout our whole stay which made our stay much more enjoyable.

  2. Confirmed Hostelworld

    I booked this hostel for a friend. The following is a note from my friend about the friend's experience during her stay at the hostel "The numerous bites. The receptionist told me they were mosquito bites. So. He at least knows what flea or bed bugs bites look like (?) The welts on my neck and my throat and on my legs are swollen. The lack of soap in hygiene places. What does the staff do when they finish using the WC? No hand towels in kitchen. We were drying our hands on our clothes. Spotty wifi. Rece

  3. Confirmed Hostelworld

    I am very disappointed about this hostel. We arrived to find bed bugs in both mattresses. We took pictures…To be accused of bringing the bed bugs. When we had not even slept in the bed or unpacked any of our items. We left the hostel because if one bed has bed bugs they most likely all do. We were not even refunded the money. Very disappointing. Would not recommend

  4. Confirmed Hostelworld

    Staff was great very friendly. Location is great close to colloseum. My unit had the AC broken which was unfortunate on a 30+ degree night. Bed had bedbugs and left my back full of bites.

  5. Confirmed Hostelworld

    I got bed bugs here and it’s the most expensive hostel I’ve ever had to pay for. Disappointing to pay that much and then end up with bed bugs. Wish there was some sort of compensation for that kind of thing especially with the inconvenience of moving rooms when I really enjoyed the original roommates. The staff were really nice though, the location was good, and I liked the garden/terrace area.

  6. Confirmed Hostelworld

    we left at 4:00 of the night because of bedbugs... we hope we'll get a refund

  7. Confirmed Hostelworld

    I was three days there, I had to take cold showers every day. There is NO HOT WATER. There were bed bugs and the personnel was terribly unhelpful, not even willing to try. This hostel ruined my stay in Rome.

  8. Confirmed Hostelworld

    Pretty sure the place has bed bugs, no soap to wash hands in the bathrooms, kitchen has barely any equipment.

  9. Confirmed Hostelworld

    There were bed bugs in the pillows, and if you're a traveler, you should know, that means they were in the bed at minimum. Keep your bags at least 5 feet away or in the bathroom, or better yet, don't stay here.

  10. Confirmed Hostelworld

    The main issue was bed bugs but this place will also nickel and dime you for everything including checking in (in person vs online). After I showed reception a dead bed bug and several bites they said that there was nothing they could do and that if I had a complaint to write an email (which I did and never not get a response). After a lot of back forth with reception they eventually moved me to a different bed in the same room that also had bed bugs. The worst part of this unfortunate event was that they never treated the room (only changed sheets on the one bed) and put a new guest in it immediately after. When I left at 5am to catch an early flight the new guest was scratching himself constantly. I have never left a bad review and understand bedbugs are inevitable but the situation was handled extremely poorly by reception and management.