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Worst reviews
+ Materasso comodo, questa è l’unica cosa positiva
- Abbiamo prenotato 3 camere ,nessuno di noi ha dormito per 3 giorni.Camere rumorose da non riuscire a dormire neanche con i tappi , si sente un rumore continuo per tutta la notte dovuto a motori esterni o qualcosa del genere. Gli asciugamani ve li danno alla reception appoggiandoli cosi sul bancone ( una cosa meno igienica di questa non l’avevo mai vista) La colazione è la peggiore che abbia mai visto , una tristezza, meno male non l’avevo pagata quindi ci siamo salvati andando al bar. Pressione della doccia scarsa, dal lavandino invece esce solo acqua fredda. Niente pulizie giornaliere, il che lo dicono quando arrivi. Niente frigo in camera niente acqua. Di sicuro il mio soggiorno peggiore fino ad oggi da quando ho iniziato a viaggiare in Asia.
+ Bad
- Bad
+ Breakfast was very bad.
- Reception system was very bad.
+ Unfortunately, the accommodation did not meet our family's expectations. While the place was clean, in my opinion, it is not suitable for families with children. Despite informing the property in advance that we were travelling with a baby and required an extra bed (not cot) — and receiving confirmation that this could be arranged — we were advised upon arrival that no extra beds were available. As a result, we had no choice but to leave and arrange alternative accommodation.
- The place lacked proper ventilation, and there was a strong chlorine smell throughout the premises. Under the guise of a "new concept," basic amenities such as toothbrushes, razors, and other essentials were not provided unless specifically requested. The rooms were also quite small. As a family, the experience did not meet our expectations, and every one of our children felt the same — it was a definite no from all of us.
+ Nearly nothing.
- The breakfast is HORRIBLE, its worst than prison meals. The room had huge noise and sounds and vibrations from above , the shower handle was broken.
+ Location
- No room service in three days. The staff at restaurant was extremely rude.
+ Petit dejeuner indigne d un hôtel 4 étoiles C est de la misère
- Je ai Rien apprécié dans cet hôtel. J ai séjourné à la même période de l Année à l hôtel grand signature à Kuala Lumpur j étais mieux servi pour le petit déjeuner et les chambres sont beaucoup plus spacieuses et pourtant on a payé le même prix c est vraiment dommage.
+ The total price seems reasonable at first.
- No daily housekeeping and this wasn't communicated upfront. Rooms are super tiny, and the windows open up to a dirty air well. Light bulbs were blown out and shower pressure was depressingly low.
- Very thin walls and loud housekeeping that woke me up at 8 am and then disturbed me during the day making up rooms nearby. Male staff members are ridiculous and unprofessional. I extended my stay for 1 night and paid for it same day. After 2 days I was asked to pay a tax (?) additionally to the already paid amount. 1. Why didn’t you charge the full amount?! 2. Why should I waste my time proving what I’ve paid and searching for receipt? The person at the reception told that “he needs a proof” I assume if that’s your fault you have to search for it yourself.
+ La chambre
- j'ai été très déçu du petit déjeuner. je n'aime que le "sucré ” et il n'y avait AUCUN choix ! juste du café OU du jus d'orange industriel . Aucun pain , confiture ou yaourt.. même le lait est payant. j'ai juste choisi un pain au chocolat et encore ce lundi 4 novembre je n'ai même pas mangé : il n'y avait plus rien en sucré ! c'est inexaceptable,! je n'ai pas réussi à joindre un responsable à la réception et la jeune fille présente à l'accueil m'a même dit : il y a des restaurants aux alentours pour déjeuner ! mais de qui se moque t on ? quant au QR code sur WhatsApp, personne ne répond. Le service client n'est que du vent .... Lamentable ! Bref, il y a bien mieux sur KL pour un tarif équivalent. Les photos parlent d'elles même...
Recent reviews
+ La localisation, le personnel
- Chambre sentent l’humidité, bruit qui provient de l’extérieur assez important et désagréable la nuit.
The location, the room staff smell the humidity, noise that comes from outside quite important and unpleasant at night.
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+ De kamers zijn erg schoon en de bedden erg comfortabel. De AC werkt goed en de badkamer heeft een heerlijke douche. Je hebt genoeg ruimte om kleding op te hangen en zelfs nog een bureautje om aan te werken. Er is altijd iemand die je vriendelijk begroet in de lobby en je kan (tegen betaling) gebruik maken van de wasmachines en drogers. Ze hebben boven ook een gedeelde keuken die je kan gebruiken om zelf te koken (met koelkast) en een kleine gym. De locatie is perfect, je zit dicht bij China Town waar veel te beleven is en pakt ook zo een Grab naar andere leuke wijken in de stad. Er zitten ook leuke ontbijt tentjes op loopafstand.
- Het hotel leek een beetje verlaten, er is een bar / lounge boven en de lobby is ook ruim maar we hebben tijdens ons verblijf maar heel weinig mensen gezien en daardoor was de bar ook niet open boven. We hebben uiteindelijk dus alles buiten de deur gedaan. Een wasrek zou fijn zijn voor de spullen die je niet in de droger wil doen.
The rooms are very clean and the beds are very comfortable. The air conditioning works well and the bathroom has a wonderful shower. You have plenty of space to hang clothes and even a little office to work on. There is always someone who greets you friendly in the lobby and you can (for a fee) use the washing machines and dryer. They also have a shared kitchen upstairs that you can use to cook yourself (with refrigerator) and a small gym. The location is perfect, you are close to China Town whe...
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+ The staff were helpful, the room was clean and very neat, the gym was decent too. Berakfast was basic but not bad.
- While I did have a window in my room, it looked into the wall. however, it was still quite bright at night from there (curtains were not blackout ones).
+ Struttura nuovissima e silenziosa. Ottima pulizia, buona la posizione per raggiungere con una bella camminata tutti i posti più importanti.
- Tutto molto freddo e impersonale. Scandalosa la prima colazione imbustata da scaldare nel microonde (e pure cara). Stanza minuscola tipo capsule hotel. Prezzo eccessivo.
Brand new and quiet structure. excellent cleanliness, good location to reach with a nice walk all the most important places. everything very cold and impersonal. scandalous breakfast stuffed with microwave heating (and pure expensive). tiny room type capsule hotel. excessive price.
+ Friendly service, comfortable stay
- Problem with the bathroom door - the lock was unreliable
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- For the price I paid the breakfast was very disappointing. Just pre cooked meals that you can heat up in the microwave. I don't recommend.
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+ Location. Cleanliness. Staff. Amenities.
- Nothing.
+ L emplacement à côté de Chinetown, le personnel réactif et sympa et il y a tout ce qu il faut ( salle de sport , machine à laver , baby foot, cuisine à disposition.. )
- Manque de choix dans le petit déjeuner mais ça reste bon quand même
L location next to Chinetown, the staff are responsive and friendly and there is everything you need (gym, washing machine, baby foot, kitchen available...).
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+ Staff were great!
- The hotel genuinely needs a freshen up. Items like doors were damaged. Aircon was the worst we’ve experienced in any hotel, either too hot or cold. No real in between. Constant dust smell in room and corridors, especially like damp. Just across the street cars drive over a metal grate making immense noise as every driver passes. Hotel management should know how to resolve this via contact with local council. Its clearly ignored. China town is alot more unpleasant at night with significant homelessness and drunk individuals walking around. Definitely not ideal with kids. Breakfast is an utter joke. Pre packaged plastic breakfast was disgraceful. Filming of a private tv show occured from early morning to late in the evening the main access lobby. Pre warning guests wouldve shown some respect for those who booked. We felt like we were impacting filming when we wanted to enter and exit the hotel. Saving grace for this hotel is that the staff were all super lovely. I dont think ill book another ascot property including lyf again as a result of their ignorance os the items that matter in making a comfortable stay.
+ They have good rooms with a very good price. I totally recommend the place in Kuala Lumpur, also because it is close to the chinatown. They also have a nice last floor.
- It is not actually a bad thing to take out points from them, but I would not recommend paying the breakfast. It is a precooked meal, with not many options. It is not bad, but does not worth it
+ Love the environment , the staff is so nice and friendly , especially my room , feel like home
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