Auckland · New Zealand
LyLo Auckland
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Worst reviews
- It was a hostel no bathroom in the room I booked it because it said it was a hotel
+ Apenas da localização, fui enganado, era hostel, não era minha opção.
- Não gostei de nada, além de efetuarem cobrança em duplicidade e com valores nao contratos e sem qualquer providência do booking.
- What’s wrong with your staff in the front desk?only show their mean face to Asia? Stupid racist！Such disgusting！
+ Messaged and called numerous times, no one ever answered.
- Поздний заезд Обещали что я смогу заехать в 11 если поменяю номера. В итоге я выехала и ждала пол дня в коридоре. Не понимаю почему нельзя делать то, что обещали Режим работы кухни странный
+ La estética del lugar y la cocina!! Súper Completa!
- La atención y la limpieza! Teñíamos cuarto privado, no limpiaban la habitación. Las alfombras siempre estaban sucias en los espacios comunes, y no sacan la basura tampoco de los espacios comunes. Tal vez a las 12 Mediodía recién retiraban toda la mugre que está. La atención era mala en general!
- I had a safety issue. I booked an ALL girls pod, went to sleep and woke up to 2 male voices, they told me they were booked in my pod. I paid extra for the all girls pod. Decided to check out a day early, relayed my concerns to the gentleman at the front desk. They were fully booked and could not accommodate. He also told me that I would not be receiving a refund for the second day even though it was due to a safety issue. I had a terrible experience. The hostel was located on a STEEP incline, not close to any restaurants. Also tried to resolve these charges and dispute the safety issue with my bank and the manager of the Lylo just blatantly refused. You kept your money but definitely lost a customer. This could have been rectified by a refund since you were unable to accommodate another room. But Lyle management chose to do NOTHING.
+ Good location, bathroom was clean.
- NO WINDOWS in the room!!!! It wasn´t mentioned in the specification of the accomodation. Additional charge for earlier check-in, eventhough the room is ready. Staff didn´t want to help with the check-in.
+ Nope
- very bad experience here. The facilitation looks good. But the staff here is very mean. Even the staff at the travel agency helps a lot. My flight will be 6am and plan to set off at 2am but the staff kick me off at 00!!! The first situation meet!
+ Nothing
- The whole lot
Recent reviews
honestly, i don’t understand the hype. the capsule was super hot (ventilator does nothing) so had my sliding door open halfway to not suffocate. Women’s bathroom door was not lockable and the whole hallway felt like a maze in an industrial office with bright lighting and functional decor. the kitchen area was small and the only space to sit and relax felt uninviting. when i arrived the guy helping with the check in (self checkin) wasn't welcoming, just commaning. the bar/restaurant was good...
good location, good security in hostel and a lot of privacy in the rooms and a locker for your stuff, easy place to socialise
Great stay, not the most sociable hostel but the location is great and the pods make it feel like you’re in your own room and tall enough to sit up in! Staff are incredible!!
Everything was great as always. The only slight issue is the room got very hot and the lack of AC or a window to open but other than that fantastic.
Hotel nuevo, limpio y bien equipado con un servicio en recepcion, perfecto. Quiero felicitar especialmente a un recepcionista que me atendio perfectamente y a diferencia de lo que pasa en la mayoria de hoteles de Nueva Zelanda en la que los recepcionistas no saben idiomas, un joven Frances, Alban me hablo en un buen castellano y me ayudo en todo lo que necesite.
I want to congratulate especially a receptionist who attends me perfectly and unlike what happens in most hotels in New Zealand where the receptionists do not know languages, a young Frenchman, Alban I speak a good Castilian and help me in everything I need.
Pretty good, it’s a massive hostel. Kitchen is great. Rooms are pretty hot at night / bad ventilation but that’d be my only annoyance, the rest was great!
Staff very friendly and happy to assist, only issue is it’s like a sauna in the pods. The pods have a small fan on them however they barely pump cold air in and are very noisy.
Großes Hostel, sauber, man hat alles was man braucht. Nur leider wenig social, weil es eben so groß ist und die Pods jetzt auch nicht unbedingt zu Gesprächen einladen
Großes Hostel, clean, you have everything you need, only unfortunately not much social because it's just so big and the Pods don't necessarily invite you to Conversations either.
It was really nice. The pods really make you feel like you’ve your own space! The storage lockers are big and deep, which was useful. The travel agents are helpful, they do A LOT!
Hotel très sympa, c'est un peu l'usine mais tout est propre, bien équipé, il y a des activités organisées ! Juste dommage qu'il n'y ai pas de fenêtre dans les chambres privées
Very nice hotel, it's a bit of a factory but everything is clean, well equipped, there are organized activities ! just a pity there are no windows in the private rooms
Kitchen was pretty dirty every evening. A lot pf people only staying for one noght which makes it hard to get to know anyone
Très bon hostel où l'on y dort bien, très propre et confortable avec tous les équipements nécessaires
Very good hostel where you sleep well, very clean and comfortable with all the necessary amenities
Das Hostel war gut gelegen.
This was my second visit, staff have not at good customer service this needs to be improved ASAP remember staff deal with everyone in same way , dont just pick and choose who yr nice too. All cleaning staff had smiling face very helpful on any time of interaction maybe they need to front of house
Great hostel with clean facilities. The lo cation is right in the center of the city.
Really great property with everything you’d need. It would get 5 stars for location if it was just a little bit closer to the main bit of town but even then you don’t have to walk too far to get down there. Kitchen was great, laundry was great, rooms were comfy. Had a lovely time.
Great hostel! It’s the second time I’ve stayed here. Would recommend especially for solo travellers! It’s safe, great location (in Auckland CBD and close to the sky bus to get to the airport), clean & the staff are really helpful too. Good vibe in the hostel.
very private because the beds are pods which is great. good location too
Good location, massive hostel, a long walk to the bathroom from the bedrooms. Staff were never really present downstairs, made it hard to check in and out and ask questions. The bedrooms were nice and good facilities downstairs.
+ Great location, plenty of parking around. Staff were friendly at check in and throughout our stay. Our room, showers and toilets were really clean. Didnt need for anything. Miss Lucy's was a lovely added extra with good drinks, food and staff. Shared bathroom isn't like a B&B with one between many, more like a fancy glampsite. Didnt have to cue and clean as a whistle. We have booked to stay again in July.
- Need more pegs in queen rooms and shower cubicles. 2 more in queen rooms and 1 more in shower would have been perfect.