Showing 10 reports · 4 in the last 12 months
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Confirmed Hostelworld
Basic hostel. However upon check in I was not introduced to any of the hostel, no WiFi code or bedsheets were given to me. On the last night we found bed bugs too. I cooked food one day then it all got stolen from the fridge the next. The pool was closed for three days of my stay. It says pool will be closed on rainy days, but it wasn’t even raining. This being said, Gabi and Deborah (pink hair) were lovely and super cheerful.
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Confirmed Hostelworld
Nice other than the bed bug infestation. We are still finding them in our suitcases.
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Confirmed Hostelworld
I found bed bugs in my bed as well as my girlfriend’s bed (I’m itchy and I have pics of the bed bugs and everything). I was told many times I was going to get a full refund. A week has gone by and they finally got back to me with only a partial refund. I feel like I’m having to twist their arm for this. Also my 12 person room’s door was open 90% of the time and the main door to the whole facility is almost always open so definitely a security issue, lock your stuff up.
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Confirmed Hostelworld
BED BUG WARNING! I had some crawling in my bed and the walls. I got MANY bites. When I told the front desk, they offered to change me to a different room and refund my laundry. But the following day, I saw they put a new person in my same bed that had bed bugs. Someone else I met at the hostel that left days before I saw them, said he had the same bites, so the bed bugs were around for a good week at least. In general, the staff are nice but they don't seem to take bed bugs seriously.
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Confirmed Hostelworld
We liked the hostel. It was clean, with enough bathrooms with showers, etc. Staff was very nice and helpful. The vibe in the hostel was great, there was always sth going on at night. The only bad thing was that we found bed bugs in our beds :( Additionally, our room was not a "normal" room, but a very tiny one without a lot of space (it was indicated to be the volunteer's room). But that's probably because we were 5 people and originally had 2 different bookings... All in all, we really liked it (bed bugs
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Confirmed Hostelworld
I had an ok time at Bamboo Hostel. All the front members of staff were great especially Samuel, who was a great person to talk too at any given time. He was a cool guy & hope to cross paths again. At the same time however, the state of the rooms unfortunately were infested with bed bugs. I have travelled to other hostels & I’ve not had this issue before. Then again, what makes a hostel for me is the people and Bamboo Hostel provided a great base for location & experience :)
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Confirmed Hostelworld
The beds were old and didn't seem very clean, the shower was never hot and, like the toilet, couldn't be locked. The atmosphere was nice, but I wouldn't recommend swimming in the pool, which is very small and wasent clean. I had to leave after one day because of bedbugs. Other people in my room also had to change beds/rooms because of it. Later, I heard that the entire room had already been fumigated once, but this clearly did not help. They were probably in the very old mattresses. After me, two other peop
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Confirmed Hostelworld
Our stay, though otherwise pleasant, was dominated by bedbugs. We found one the first morning, reported it, and were moved, but over the next days we were covered in bites, showing a serious infestation. Staff were friendly, upgraded us, and offered laundry, but the room wasn’t cleared or fumigated. The bed bugs and the matter of the room not being cleared out and professionally fumigated means we are unsure as to whether the issue of bedbugs is taken as seriously as getting a good review is.
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Confirmed Hostelworld
Unfortunately dealt with bedbugs during my stay here (4/6-6/6). Staff were attentive and moved me once I notified them but a huge pain to deal with. Was refunded the cost of doing all my laundry.
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Confirmed Hostelworld
Bed bugs - when we complained to the staff that we had bed bugs their initial response was that we should clean our clothes and they would cover the cost. When pushed they agreed to letting us move rooms but downgraded 2/3 of us from a 6 bed dorm to a 12 bed dorm. The 12 beds are awful - do not stay in one. Hygiene - one of our party was sick and unfortunately blocked the toilet in our room.The cleaning staff saw this and ignored it! We had to threaten them with a bad review for them to fix this