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Worst reviews
+ Nel cento del quartiere vecchio
- La struttura si trova a pochi metri da una delle strade di movida notturna di Hanoi, si sente rumore fortissimo fino alle 2-3 di notte. Inoltre proprio difronte alla struttura c'è un cantiere dove lavorano degli scavatori; la cosa che per me è inspiegabile è che, oltre a lavorare durante il giorno (e fin qui normale) iniziano a lavorare anche intorno a mezzanotte fino alle 3 del mattino.(siamo stati 3 notti quindi non è stato un caso) Quando ho chiesto spiegazioni al personale mi ha detto che non ne sapeva niente e che se volevamo erano disponibili i tappi per le orecchie. Anche con i tappi il rumore e le vibrazioni sono insopportabili. Siamo rimasti solo perché ci hanno fatto pagare all'arrivo (e non poco 60€ a notte quindi ci aspettavamo un altro livello) la pulizia poi lascia a desiderare, i tappetini della stanza credo che non siano mai stati lavati da quando gli hanno messi. Potrei continuare ma mi fermo qui. ASSOLUTAMENTE DA EVITARE!!!!
+ Absolutly nothing - this was the most aweful experience. From dirty, to feeling unsafe and beyond loud. I did not sleep a wink, and had a panic attack in this room.
- This was the most aweful experience. From dirty, to feeling unsafe and beyond loud. I did not sleep a wink, and had a panic attack in this room.
- Avoid this hotel. The room was dirty on arrival, with visibly unclean bedding and pillows that smelled so bad we couldn’t sleep on them. Towels were stained and clearly not fresh. There was no hot water at any point during the stay, and staff showed little interest in fixing it or even apologizing. To make things worse, I left covered in bites! I don’t know whether it was bed bugs or ants, but something was clearly crawling in that room. Service was dismissive and unprofessional from start to finish. This place fails on basic hygiene and comfort. Stay elsewhere.
+ Unicamente la posizione.
- Siamo arrivati e per la prima notte ci è stata data una stanza provvisoria, al piano terra dietro la cucina, davvero fatiscente. Le notti successive la camera era poco più pulita ma le asciugamani continuavano ad essere davvero sporche e rovinate (trovate anche macchie di sangue). A colazione ci è stato servito del burro scaduto da un anno ed aperto e la cucina in cui cucinavano era in condizioni igieniche pietose. Non mi spiego come siano possibili questi voti su booking.
+ There is nothing good apart that was bed to sleep
- There is litany of things that have not clear on the website before booking: 1) there is massive construction site right opposite the hotel. They haven't started with foundation yet...they stated with the digger leveling the ground... non stop noise from 8am until 8-9pm. If they worked on the New Year's Eve and New Year's day then expect this to continue everyday for next 1.5-2 years. 2) towels are so worn out , old and damaged from bleach ( and ricks bleach) that breaks in your hands 3) bedding stained and yellow 4) TV size of my 12" tablet, doesn't work and screen is damaged 5) water shower pressure NON EXISTENT, literally, rain water gutter will have stronger stream. 6) everything that was on the bookings.com is untrue 7) awful cold LED lights AVOID AVOID AVOID
+ Gần trung tâm phố cổ
- Gần chỗ Tạ Hiện, rất ồn-khách sạn nhỏ, dơ -
+ Location is very convenient to night shoppers
- This is fraudulent case, the hotel description in the Booking.com is cheating. We feel living in a low end apartment. We left the first night, they agreed to refund but so far nothing has been received.
- Kakerlaken, dreckige Bettwäsche
+ 사용한 이불을 교체하지않고 다음에 오는 손님에게 재사용토록 함. 이불속에 여자긴 머리카락 엄청나왔음. 밤새 불결해서 잠을 설침
- 모든점ᆢ시설 너무 노후 엘리베이터도 없어 걸어서 무거운짐들고 등산 수건도 작은거 달랑두장 사진발에 속지말자
- It didn’t look like the pictures and I honestly don’t know why it is rated so highly on booking.com
Recent reviews
Honestly feel like the bathrooms have never been cleaned 🫣 floors in the dorms are also very dirty, you don’t get a real blanket (like a fleece thingy), the receptionist is not there a lot of the time even though you call the phone nr multiple times ://
+ 24 hour check in very useful. Comfortable bed and bathroom.
- Noise travels very easily.
+ Wir haben sehr viel Unterstützung bekommen. Immer freundlich und hilfsbereit
- Unsere Zimmer war im 1 Stock … leider kein Sonnenlicht (was jetzt keine große Rolle spielte, da wir tagsüber in der Stadt unterwegs waren). Von der Beer-Street war im Zimmer nichts zu hören
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+ Very helpful staff. Dinh helped me so much
- All good
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+ Nel cento del quartiere vecchio
- La struttura si trova a pochi metri da una delle strade di movida notturna di Hanoi, si sente rumore fortissimo fino alle 2-3 di notte. Inoltre proprio difronte alla struttura c'è un cantiere dove lavorano degli scavatori; la cosa che per me è inspiegabile è che, oltre a lavorare durante il giorno (e fin qui normale) iniziano a lavorare anche intorno a mezzanotte fino alle 3 del mattino.(siamo stati 3 notti quindi non è stato un caso) Quando ho chiesto spiegazioni al personale mi ha detto che non ne sapeva niente e che se volevamo erano disponibili i tappi per le orecchie. Anche con i tappi il rumore e le vibrazioni sono insopportabili. Siamo rimasti solo perché ci hanno fatto pagare all'arrivo (e non poco 60€ a notte quindi ci aspettavamo un altro livello) la pulizia poi lascia a desiderare, i tappetini della stanza credo che non siano mai stati lavati da quando gli hanno messi. Potrei continuare ma mi fermo qui. ASSOLUTAMENTE DA EVITARE!!!!
+ Great location, close to the city center. Friendly and helpful staff. The bed is quite comfy.
- The corridor was a bit messy. The hotel was a bit smelly when we walked upstairs (maybe it was the cleaning detergent). No elevator available so be awared if you have some luggages. We didn't have any suitcase so it was okay for us.
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Alles suuuuuuper :) sehr freundliche Mitarbeiter.
Everything is super:) very friendly co-worker.
+ Good location to explore old town, lots of restaurants/cafes/shops nearby, 10mins to the lake. Hotel were accommodating with our 1am check in, and organised a reasonable airport transfer for us. Dinh was very helpful in helping us ring and communicate with the airport everyday to locate missing luggage which arrived in Hanoi 3 days late. Also helped us arrange reliable transport to cat ba for a reasonable price. Comfy bed, hot water as long as you remember to turn it on 20minutes before hand.
- Very close to beer street, so obviously noisy - make sure to bring earplugs. Also construction work/diggers directly opposite which work throughout the night Obviously out of the hotels control but just to be aware if you’re a a light sleeper.
It was ok for a couple of nights but very basic and bathrooms werent very nice. It isn’t bad though
+ Able to check in late.
- Had to walk up 4 floors with our bags
The hostel is in a great location and is cheap. But the bathrooms are located on the 3rd floor so you have to travel up/down from your dorm. Theres no lift so only stairs up to your floor. The rooms were grubby and there was a musty smell in ours. The bathrooms weren’t very clean either and awkward with shower and toilet being separate. If you’re looking for cheap accommodation in a good location this is fine but I think for slightly more money you could get something nicer.
+ The customer service lady Dinh was very friendly and helpful, and she helped us book and organise the ha Giang loop. She gave plenty of information on the surrounding area and places to see. The room was also very nice and comfortable. Location is also good for being close to beer street, without being too noisy.
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- Does not look like the pictures at all. Quite dirty rooms. We had a shoemark on our bedsheets. The fridge in the room did not work and when we asked if we could change room they said that they were fully booked (we could however see that there were many available rooms on the website).
+ Very central & 24/7 checkin
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+ Mi habitación estaba muy bien por el precio. Y el personal era muy amable.
- Mucho ruido porque está en la zona de fiesta, imposible dormir. Me toco el quinto piso, y no hay ascensor!!! Cuando haces el check out te "guardan" las maletas en el pasillo de la recepción donde todo el mundo pasa para ir a la habitación, cualquiera puede robarte.