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Worst reviews
+ Todo bien
- Hice el pago para dos adultos y 1 niño de 10 años con su desayuno y en el hotel me querían cobrar el desayuno del niño, cuando claramente la reserva decía desayuno incluido.
+ Cambiaron las opciones de reservación habían mantenido la oferta de precio con desayuno incluido. Ahora ofrecen mismo precio sin desayuno y me hicieron pasar una vergüenza horrible con mi novia saliendo de desayunar. Ya habia hecho el check-in ya había estado en el restaurante una hora para el desayuno, luego perdí 15 minutos en recepción porque ni ellos estaban seguros y luego me llamaban a cada rato a la habitación. En resumen fue una estadía hostil y me sentí robado por el cargo extra de mas de 30 dolares. El precio total no es razonable para la calificación del hotel en la ciudad. Esta sobrevalorado.
+ Nada
- Nicaragua es un pais horrible que nunca mas volveria a visitar es un pais lleno de gente corrupta que solo quieren ver de que forma dañan o le sacan dinero a los extranjeros cuando los visitan empezando por los policias, y no es que uno tenga mala suerte y te toque uno asi, nooo todos son asi son una bola de ladrones que te intimidan al punto de querer salir huyendo del pais ahora entiendo porque Nicaragua esta como esta, a la gente que lea este mensaje no vayan nunca a Nicaragua
+ When we arrived there it looked nice, but when we were sleeping there was bedbugs and we got bitten. We complained and the receptionist said there was nothing to do because the manager did not get there until 8am. She called him and he got mad at her because she called him to tell him what had happened. You literally could see the bugs squished on the blankets!!! The manager told the receptionist to tell us there was nothing they could do, not even give us a refund. It’s unacceptable since supposedly is a 5 star hotel. NASTY!
- When we arrived there it looked nice, but when we were sleeping there was bedbugs and we got bitten. We complained and the receptionist said there was nothing to do because the manager did not get there until 8am. She called him and he got mad at her because she called him to tell him what had happened. You literally could see the bugs squished on the blankets!!! The manager told the receptionist to tell us there was nothing they could do, not even give us a refund. It’s unacceptable since supposedly is a 5 star hotel. NASTY!
- I am appalled by the experience I had at this hotel. The customer service was nothing short of atrocious, with staff who clearly lack the proper education and training necessary to request a simple piece of information with tact. We were asked the room number we were staying at by a guy with a tattoo on his left upper arm (they don’t wear name tags) with the highest level of apathy and disdain as if the guy himself owns the place (we noticed the same treatment from the majority of the personnel), and it's clear that these issues go far beyond the front desk and up the chain of command. The hotel is poorly run, and the conditions reflect that. There were cockroaches in the shower—a clear indication of the lack of hygiene and care in maintaining the facilities. The installations seem to be stuck in the 70s, with outdated decor that only added to the overall feeling of neglect. What’s more concerning is the apparent history of poor service and security issues, as seen in reviews from previous customers (on Google Maps and Boooking). We didn't feel safe having our room cleaned for fear that our belongings might be stolen, which is unacceptable in any establishment that calls itself a 5 star hotel. I will never be staying at this place again and sincerely hope that my review will help others understand what they might be walking into. Do yourself a favor and stay somewhere else. I will also consider writing a formal complaint to Globales management.
- No habia agua corriente en el piso, y siguo esperando un reembolso que nunca lluego. El personal no contensta.
+ Nothing
- They ask me to pay twice!!!!
+ Parking close to the entrance to property and TV size was good enough.
- The personnel. The first day I got to the hotel, they assigned me a room with a double bed so I went to the room to check it out and decide if I wanted to change or not and when I entered the room I took off my sunglasses and I left them on the desk. I forgot about them and I exited the room and went back to the check in to request a room change and the next morning that I remembered I left my glasses in the room, I asked them for the glasses and they said they didn’t find any thing in the room. I requested them to check the cameras so they can see that I first entered the room with sunglasses and I exited without them so the supervisor told me that they “checked the cameras” and that i didn’t have anything in my t-shirt , so I questioned him about how they checked the cameras and they are telling me I was wearing a t-shirt when I was wearing a dress. I caught them lying and I told them I knew they were not going to help me at all. Very disappointed that the staff has 0 professional ethics and steal guests belongings instead of reporting them as lost.
+ Pratique car proche de l’aéroport et il y a une piscine !
- Il y avait un mariage dehors ce soir là. On nous a donné une chambre qui donne sur le mariage, nous n’avons pas pu dormir de la nuit !!! C’est scandaleux de ne pas prévenir lorsqu’il y a un événement comme celui là, de faire venir des clients qui ne font pas parti du mariage (sans un seul geste commercial !), et c’est encore plus scandaleux de donner une chambre qui donne directement sur la musique toute la nuit ! Je suis enceinte, j’ai passé une nuit horrible! De plus la nourriture est vraiment mauvaise !
+ NÃO GOSTEI DE PRATICAMENTE NADA
- RECEPÇÃO COM FUNCIONÁRIA estagiária muito mal educada. Insinuou que lhe estávamos a tirar fotografias e tive que lhe mostrar o telemóvel para provar o contrário. Empregadas de quarto a berrar umas para as outras impedindo o sono dos hospedes. Batiam nas portas acordando toda a gente ás 8:00 am...............Atendimento digno de hostel e não Hotel
Recent reviews
+ Beautiful place and great location
- N/A
+ It’s run like a resort, there is staff available for anything you might need at anytime. The pool is beautiful and well maintained. The front desk was able to let us check our bigger luggage with them while we headed to the Corn Islands for a few days as luggage weight on the flight to Corn Islands is strict for those tiny planes. I couldn’t say anything negative about this place
- It was all good!
+ Very close to the airport, our room was comfortable and cool. Breakfast was good and the kids loved the pool. A great option for an airport hotel.
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+ Piscina molto bella e struttura vicino all’aeroporto
- Ho passato le 48 ore prima di arrivare a scrivere per chiedere transfer da aereporto ma non mi hanno mai risposto. Vergognoso per un 5 stelle. A colazione ho chiesto un cappuccino con latte vegetale e non lo avevano… tornati in camera sono stato chiamato dalla cucina poiché non avevo pagato i caffè, sebbene la colazione era inclusa 😅 Queste cose non sono accettabili per un 5 stelle
Very nice pool and facility near the airport I spent the 48 hours before arriving to write to request transfer from the airport but they never answered me. shameful for a 5 star. for breakfast I asked for a cappuccino with vegetable milk and they didn't have it... tornati in camera I was called from the kitchen as I hadn't paid for the coffee, although breakfast was included 😅 These things are not acceptable for a 5 star
+ Beautiful space and clean amenities. Rooms were spacious. Breakfast was outstanding!!! Excellent choice near the airport for starting or ending your stay
+ Chambre confortable et propre Nous avons très bien dormi car les lits sont très confortables et il n'y a pas de bruit Il y a une grande douche chaude La piscine est grande et agréable Le petit déjeuner inclus est très bon
- Il y avait quelques moustiques dans la chambre
Comfortable and clean room We slept very well because the beds are very comfortable and there is no noise There is a large hot shower The pool is large and nice The breakfast included is very good There were some mosquitoes in the room
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+ Für eine Übernachtung in unmittelbarer Flughafennähe perfekt ! Shuttle zum Flughafen 5$ pro Person ! Shuttle fährt direkt am Eingang des Hotels ab
Shuttle to the airport 5$ per person ! shuttle goes directly from the entrance of the hotels ab
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+ Clean, comfortable and quiet. The staff went above and beyond
- Our room was too far from the restaurant making it difficult for my 80 year old mother
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+ Amazing stay, super close to the airport! Loved this hotel so much. Our dinner was incredible and had a great vibe by the pool in the evening. We could also store our bags whilst we went to corn islands and free shuttles or 10 dollars for private taxi if before 6am
- N/a
+ El paisaje
- Los precios de los alimentos muy elevados
The landscape The very high food prices
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+ Todo todo
- Que está largo del centro de la ciudad pero está cerca del aeropuerto y aveces es bueno pero a veces es malo