Mostrando 84 reportes · 1 en los últimos 12 meses
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Confirmado Hostelworld
Got bed bug bites my first night. Great location though and staff were very friendly.
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Dirty towel, smelled like smoke, shady location, my friend got bedbugs, sheets didn’t feel clean, dirty restrooms, smelly and loud environment overall.
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There was no running water at night(at all!),and just a little stream during the day The heating didn't work properly(we set the AC even at 30°but the room was always cold and humid) There was just a little wardrobe where to hang the clothes(eg.wet jackets),and it rained everyday, so our clothes were permanently wet and cold! The staff was very nice The location really good (but pay attention around the station) The cleaning was good (the bathroom has been cleaned every day), no sign of bedbugs
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Confirmado Hostelworld
Best stay in a hostel so far! I was terrified from the negative reviews, but my partner and I had a great stay! No bed bugs, the rooms and bathrooms were clean. We loved the social hour where we could get a free glass of wine and some chips, and an opportunity to chat with other travellers. The location is great, right near two metro stations. There was a bit of road noise through the closed windows, but that’s to be expected in a big city.
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There was bedbugs all over our private room and once we realized it we couldn’t change hostels, we went downstairs to get a refund because we couldn’t sleep and the guy in the front was very rude
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Confirmado Hostelworld
Do not stay here. Found a bed bug in our room on the last morning , toilets barely flushed and 30 minute walk to everything (walk is fine, for a much cheaper $). Didn’t feel clean or safe. Spend the extra money elsewhere
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Confirmado Hostelworld
Please check the google reviews, people got bed bugs from this place. The staff was not very helpful and a bit rude. We stayed in a private, the whole place was really stinky, not very clean, not enough hot water and the wifi was not good. The luggage room is not safe and absolutely dirty. Way too expensive for what it was worth
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Confirmado Hostelworld
Bed rooms were clean, but kitchen and bathroom facilities weren’t good. Oven and kettle were unusable. On one night we had a private room which was adequate however when we changed to a dorm it didn’t uphold the standards. We spoke to one group in the hostel who had bed bugs in their room.
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Confirmado Hostelworld
I just had the worst experience ever in this hostel. suffered strong harassment and sexual abuse attempt in my mixed room, during the night, while I was asleep. When reported to the front desk, the man there not only did nothing, but also questioned the integrity of my report, suggesting it was no big deal and that the harasser might have had his reasons to do so (????) also, bathroom is beyond dirty and tons of bed bugs. only good thing is locatio
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Confirmado Hostelworld
No bed bugs for us! We stayed in a three person private room and it was lovely. The vibes in the courtyard at night time were great and the check in and check out was super easy. Only down side is the Netflix didn’t work in our room (but first world problems) and the showers were a bit marginal. The kitchen also could be a bit better organised but it does the job. Overall positively surprised!
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Confirmado Hostelworld
terrible hostel, bedbugs everywhere, kitchen is awful, in general very dirty, no social life there, reception at night just a guy sleeping on the sofa and no help at all, DO NOT GO THERE bathrooms horrible aswell
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Confirmado Hostelworld
- BED BUGS, we had to change rooms 4 times, needed to wait long to change rooms - the last night we had to stay in the bed bug room again, which was promised to be „clean“ - turns out there were STILL BED BUGS in our beds - had to dicuss with receptionist (who didn’t want to understand us) to get another room at 1am, DIDN‘T BELIEVE US - night receptionists don‘t understand English & were sleeping (= NO SAFETY) - big lack of hygiene, weird smell, disgusting kitchen (read our google review)
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The guy at the reception was great! Good location. We checked in easily but our room was about 200m down the road in a seperate building. The bathroom was extremely musty and smelt gross. The room was fine, clean linen. When we went to checkout there were 2 girls who had bedbugs in their beds and a different guy at the counter was pretending he couldn’t speak English anymore.
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Confirmado Hostelworld
Full of bed bugs!!! Toilets are disgusting. Internet only works halfway in the room. Never again.
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Confirmado Hostelworld
Lactation was good, nice and close to the train station. Staff were nice and welcoming. Wouldn’t recommend this place. There were bed bugs. The room I was in was right next to the main entrance, could hear everything outside. Guests would often leave the door unlocked and the main entrance was unlocked so anyone could easily get into the room. AC would turn off randomly throughout the night. Unable to get a full nights sleep because of this. Would wake up sweating and have to turn it back on.
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Confirmado Hostelworld
Freedom Traveller is a good location next to the main Train terminal which was great. However, this place had ALOT of bedbugs, they were in the beds, all over the walls and the floor. The overnight receptionist was not qualified enough to deal with the situation, he wanted to spray the whole room and expect us to still sleep in there. We didn't even sleep there one night we packed our bags at 4:30am and found another place to stay. Freedom Travellers needs to sort this properly not mask the issu
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Confirmado Hostelworld
There were HUUGE BED BUGS everywhere. They were on the walls and deep in the creases of the bed. The size alone was alarming which meant they had been there a long time. When confronting the reception we got passed to 3 people and they were obviously not serious about it and said “okay sure we’ll check it out” but you can tell they didn’t care. We read reviews on Google and EVERYONE ELSE HAD THE SAME PROBLEM, bed bugs and horrible service, sometimes even rude or aggressive
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Confirmado Hostelworld
I had a bed bug incident here and they promised me to give me my money back for the next night, because I did not want to sleep in this bed anymore. Despite the promise they DO NOT give you the MONEY back! I wrote 3 emails, called them and now they are just not answering anymore… They told me the owner is on vacation and that he needs to verify the refund, but he is supposed to be back for 2 weeks now and still they are not answering my emails.
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Confirmado Hostelworld
It was a nice place! Although I have to point out that I got bitten by bedbugs during my only night that I stayed and the scars remained for a whole week… the bed was not clean! So please take more care with the cleanliness of the beds to avoid this situation for the others :)
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Confirmado Hostelworld
Nice hostel, though I only stayed there for one night. Before going I was a bit worried because I read something about bed bugs in the reviews before going (and I couldn’t cancel my booking) but i thought the place was clean and did not see or feel any kind of bugs. It is located near Termini, which is perfect in my opinion.
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Confirmado Hostelworld
Too many bed bugs. Kept killing them throughout the night, more kept coming. Please please please fix this. One or two are understandable accidents. Not a WHOLE FAMILY of them.
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Confirmado Hostelworld
We really wanted to love this hostel, free croissants and coffee in the mornings with free wine in the evenings. Unfortunately we also got bed bugs and had to spend a day hot washing our clothes to make sure they didn’t spread. We only found them on our last night but let reception know, the guy who checked us out said he’d get someone to look into it. It’s not very secure and we at one point had a random man sleeping on the couch outside our room. Not clean at all, bathroom’s mouldy and smelly
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Confirmado Hostelworld
Unfortunately the reviews about bedbugs are true. After thoroughly checking my bed I went to sleep and still woke up to one crawling in my bed. Took a picture and showed staff. Offered to change sheets and change room but couldn’t authorize a refund so I changed rooms but still found 2 smaller ones in that room so I did not sleep. Understand they’re hard to get rid of but I see consistent reviews dating back to 3 years about bedbugs. Eventually something has to be done. Don’t stay here.
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Confirmado Hostelworld
I got bug bites… I hope it’s not bed bug. But the room smells and the Toliet smells too. The door locks are so tricky and every time I opened it, I need to force it so much that I feel like I will break it. The place just didn’t feel clean. The hand soap is mixed with the Toliet bleach… it’s brown color. The staffs didn’t feel very professional. The common area don’t feel clean. I think if I knew I signed up for this… I would have paid a bit more for a different hostel.
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Confirmado Hostelworld
This hostel has issues. For the price you’re paying I wasn’t expecting it to be incredible but the rooms were not clean, the bathrooms smelt horrible (so bad that I opted to not have a shower in the morning because I couldn’t bear the thought of spending more time in there), and the staff was rude. In particular, I saw after arriving that a number of guests had left reviews a few weeks ago saying that the hostel had given them bedbugs, and then when they tried to get a refund they were told it was possible
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Got all my things infected with bed bugs, also all my body. location is good but the price is too much for what it offers (guess all other places are like this).
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the only good thing was the Indian guy at the reception, really nice one. the others don't talk much and are rather unfriendly or on the phone. The bathroom is really dirty and everything has seen it best years long long ago. It would be okay for 10 euro a night. But not more. Found my first ever bed bug here. Also I'm not really a hygienic freak but this was one disappointed even me. Greetings to the Indian/ Pakistani guy, you are a light in this hostel!
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I got bedbugs staying here 😭😭😭😭
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Confirmado Hostelworld
DO NOT STAY HERE. Spoke to staff member at check in about our concerns with reviews about bed bugs and received an angry rant about how it is the travellers fault and they are sick of replacing things. Was told our room was fine and didn’t have any. There was hair through the bed, the bathroom was a state, and worst of all the room did have bed bugs and I was bitten. Raised it with staff and their ‘check’ simply involved changing the sheets. Overall it is a bed bug ridden dump. Horrid staff.
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Confirmado Hostelworld
Cleanliness is worst, shifty rooms and bathrooms. There were bed bugs on my bed, when confronted they changed my room. Not sure if that room had bugs but given the sanitation scenario I think the whole hostel is infested. The only plus is free breakfast and snacks and the central location.
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Confirmado Hostelworld
Millones de chinches en todas las camas. No pude pegar un ojo, me picaron por todos lados. NO VAYAN. Deberían clausurarlo. El recepcionista nocturno dormía y cuando lo desperté se enojó y me trató mal. No había leído las reviews en Google Maps, es el peor hotel de Roma. Millions of bed bugs in all the beds. I couldn't sleep a wink, they stung me everywhere. DO NOT GO. Justice should close it. The night receptionist was sleeping and when I woke him up he got angry and treated me badly.
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Confirmado Hostelworld
I stayed here for 4 days in December 2023, and I really enjoyed it for the most part. The room I was in for the first 3 nights was nice, if a bit older. I was worried because I heard there was bedbugs but the first room I was in was free of them. Someone did steal my bed one night because I made it up before leaving for the day, and I had to sleep on a used bed since I got in late at night and the person was sleeping. It would be great if they could assign beds or have something to put on the bed to show it
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Confirmado Hostelworld
We stayed in a private room for one night. The room was good. The location was good. We were allowed to check the room before check in because I read about issues with bed bugs. We did not have any bed bugs. Minus: the luggage storage is accessible to many people and is not observed by the staff.
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I found bed bugs when I was leaving.
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Había un gran problema de limpieza y de control de plagas. Me desperté con picaduras de bed bugs
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Everything was okay except bed-bug I itched for 3 nights. İt was terrible. But workers they were kind thanks
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Confirmado Hostelworld
BEWARE OF BEDBUGS!!! I found a bedbug on the sheet and saw on the mirror that I had more than 25 red itchy bumps mostly on the left side of my face and a couple on both my arms and hands after staying in one of their private rooms. I complained to the guy at the reception desk and he just told me that they will disinfect the room even if I asked him that I want to move to another room. Now I will be returning to the US looking like I spend my vacation in a tropical jungle rather than in Europe.
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Confirmado Hostelworld
Very bad experience. I just went to the Doctor and spent 140 Euros because the bedbugs bit me so much. My whole arm is covered with rashes and bites. Apart from that location is fine and ac was okay too. The is also some small breakfast which is good.
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Confirmado Hostelworld
Don't stay here! They have bed bugs (unfortunately I saw later that I was not only person realising it, so many people complain about it on the review for September 2023!!!) and place is very dirty in general. Having bed bugs is terrible, I wish I didn't stay there. Big error of mine
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Confirmado Hostelworld
We were worried about bed bugs and rude staff after reading reviews, but we were checked in by a lovely man and our beds were fine - no bedbugs! Bathrooms wasn’t the best, and kitchen/courtyard wasn’t the nicest but we had aircon in our room, the hostel was quiet and mostly clean. But not too much of a vibe if you’re a solo traveler looking to meet new people. Overall a fine place to stay for the price and location.
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Confirmado Hostelworld
The staff were friendly and helpful when needed. We stayed in a private room and were worried after seeing other reviews. The room was small and very basic, but overall for what we paid we couldn’t complain too much at that. No bed bugs were found as suggested in other reviews. The only downfall was that the air conditioner dripped and was over our heads in the bed so we had to turn off during the night. Location is excellent and the free wine and morning coffee was a nice touch.
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Confirmado Hostelworld
There were bed bugs in my bed. I wrote to the hostel and they havent gotten back to me one week later.
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Confirmado Hostelworld
The location was extremely convenient and was a lifesaver after a delayed flight. However, between checking in and checking out, I had received lots of bites which were recognisable as being from bedbugs.
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Confirmado Hostelworld
It has a great location and most of the time I walked to the center. Having AC is a huge advantage (if you're coming in the summer) because even much higher priced hostels didn't have air conditioning and its air conditioning works all night. As we didn't open the window, I didn't have a mosquito problem. The room and bed linen were clean. I haven't seen any bed bugs. They fixed the problem I had during the rental and I stayed more comfortable, paying less. Bathrooms can be cleaner.
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Confirmado Hostelworld
Bedbugs and a reception worker who screamed in my face - I should have called the authorities. He threw me out of the hostel at 1:00am because I found bedbugs in my room and asked if I could move to another room. When I was explaining this to other guests who asked what was going on, the older male reception worker charged at me and screamed at me, obviously very scared for my safety as a solo female traveler. Terrifying experience.
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Confirmado Hostelworld
Don’t stay here. We found bed bugs in the 3 bed private suite (which is 5 mins down the road from the hostel!!!). My friend showed photo evidence to reception and they seemed to not care. The bathroom was also disgusting and the power cut out multiple times. They didn’t even give us sheets and a towel for one of the beds. Overall bad stay
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Confirmado Hostelworld
free wine from 7-9 and a social environment however there were bed bugs and the bathrooms did not include soap and were overall not very clean
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Confirmado Hostelworld
I would not recommend this hostel. The bed bug issue was a major concern that the staff failed to address promptly. When I first had bed bug bites and brought it to staff, they dismissed me. They didn’t check the room or look at my bites. A couple days later when I was covered in bites (ended up being 20 after I counted) we searched the bed and actually found a bug, after which we were taken seriously. Judging by previous replies to similar reviews, I have no doubt the hostel will angrily reply to this sayi
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Confirmado Hostelworld
Firstly we arrived and the bathroom smelt of pee and the the bathroom in general was nothing like the photos they aren’t new and the showers and toilets looked mouldy. After the first night we woke up covered in puffy bites and later on in the evening confirmed they were bed bug bites when we saw a few crawling on the walls we immediately went to reception to let them know and were greeted with “we are done sorry I’m going out”. We told him we found bed bugs in the room and showed my arm where I had been bi
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Confirmado Hostelworld
Had bed bugs in the private suite