Erratic Rock

+ Location was very close to the bus station + a short walk into town. The owner was nice - Edit: I take this back, he sent me an angry whatsapp after I left this review. As a business owner you have to be able to take feedback and fix issues for your customers - not complain the issues were called out.

- There was mould in the wallpaper and ceiling of the bedroom. Black mould around the bathroom (shower + sink). The bedding was clearly unwashed (dirty + smelt) - we slept in sleeping bag liners and covered the pillows in clothes. We arrived very late and had no other options but to stay for the night. When the shower upstairs was turned on, you could hear the water falling on something metal as if you were in the bathroom with them. This was the downstairs bedroom. Reviews seem to be really good for this place, so perhaps the other bedrooms are OK? If so, they need to fix up that downstairs room immediately. Being a hostel is not an excuse for mould or unwashed bedding. I've stayed in 60+ hostels during my travels and never experienced this.

+ El anfitrión muy simpático y amable.

- Desayuno muy precario y había que pedir papel higiénico a cada rato, porque nunca había

+ La amabilidad del personal, esta bien ubicado, esta cerca de plaza de armas, de la estación de buses.

- La casa es un poco viejo y los pisos suenan y crujen cada vez que alguien camina, entonces resulta difícil descansar cuando hay gente caminando por la casa. Los camarotes se balancean mucho.

+ Staff were very friendly and helpful and the place was conveniently located. The rooms were comfortable and served their needs.

- The booking said "Exceptional Breakfast Included" Unfortunately, that was far from accurate. Basically, there was a loaf of bread, with various spreads. That's it. No juice, no eggs, no cheese, no meat, no cereal, no milk or any of the other things you would associate with even a basic free breakfast, much less an exceptional breakfast. Since we were heading off for long bus rides to start long treks, I booked this accommodation specifically because of the advertised "exceptional" breakfast. That was disappointing and should be changed on the listing.

+ Good friendly place to stay.

- But on the pricey side

+ Clean, comfortable room. Bill is very chill and if we weren’t flying out the next morning, I got the sense he would have been very helpful with good advice for exploring Torres del Paine.

- Breakfast was limited to very good bread and tasty toppings. Would have liked protein options.

+ The hostel is very nearby the bus station!

+ Great location, very homely, friendly vibe. Owner spoke English and went out of his way to engage with guests and offer advice.

+ La amabilidad del personal, esta bien ubicado, esta cerca de plaza de armas, de la estación de buses.

- La casa es un poco viejo y los pisos suenan y crujen cada vez que alguien camina, entonces resulta difícil descansar cuando hay gente caminando por la casa. Los camarotes se balancean mucho.

+ Very friendly and inviting place, super clean and tasty breakfast with homemade bread. Bill is a spectacular host who has a lot of passion for the area with a wealth of knowledge. He was super accommodating with our W trek, gave us nice tips, and let us store a bag while we were away. Highly recommend! Thanks Bill!

- It was a great short stay, no complaints!

+ Bill, the owner, was amazing, always there to help, provide advice or recommendations. The bed was comfortable and the shower hot, all you need after a long day of exploring.

- Nothing really.

+ 아침 매우 맛있어요 사장님 친절해요 깔끔해요 와이파이 잘 돼요 온수 잘 나와요 파타고니아에 다녀오는 동안 짐을 맡길 수 있어요

+ Tres bon accueil ,cuisine à dispo et équipement. Sympas au niveau ambiance générale.

- Rien de particulier

+ Excellent host, comfortable room and convenient breakfast. Really recommend staying here on any trip to Puerto Natales

+ Clean, comfortable room. Bill is very chill and if we weren’t flying out the next morning, I got the sense he would have been very helpful with good advice for exploring Torres del Paine.

- Breakfast was limited to very good bread and tasty toppings. Would have liked protein options.

+ Breakfast is the classic tea/coffee, fresh bread, and various spreads. Beds were comfortable and the host was very helpful.

+ 可以事先詢問價格租借登山杖和其他設備(和房費一樣僅收現)，主人是經驗豐富的登山家，客廳會撥放好聽的音樂，地點便利走到超市、巴士站都在10分鐘內， chekout時間晚，健行後可以休息久一點。

+ La atención de los anfitriones

+ Bill은 친절했고 무엇이든지 도와주려고 노력했습니다. 그의 부지런하게 호스텔을 청소하고 정리합니다. 덕분에 호스텔은 늘 깨끗합니다.

+ This is an old hostel, the owner is very nice, always welcoming to give some suggestions. And this place is super clean, nice kitchen as well. When I was there I felt like home.

- Nothing complain.

+ All great: * staff very friendly and helpful, * breakfast amazingly good, * hostel is well located near by the bus station and with panaderia, restaurants just at the corner or few blocks * very clean, staff was even ordering the fridge when I was there, this is rare.

+ Es cómodo y limpio! el igual queda cerca del centro caminando también.

- Estaba todo bien! excepto que no pude tomar desayuno al otro día porque me fui del lugar antes.. me faltaría evaluar eso para que sea 10/10.